SUMMARY

• Over 10 years of business experience including Communications Public Service Data & Program Management experience.
• Work history includes proficient preparation of comprehensive reports and providing/gathering supporting information for internal and external organizations both held to Federal and agency guidelines.
• Proven ability to carry out tasked missions assignments and other highly complex direct projects that involve fact - finding, customer service, and analyzing data information to identify issues and develop conclusions and recommendations.
• Experience in maintaining, reporting, and compiling qualitative and quantitative information regarding court policies and programs and analysis of past cases.

TECHNICAL SKILLS

• Windows and Macintosh operating systems, Multi-line phone, teleconference, multimedia presentation equipment
• Intranet, teh Internet, social media, Microsoft Word, Outlook, Excel, Access, PowerPoint, and Outlook

PROFESSIONAL EXPERIENCE

QA Data Analyst

Confidential, Baltimore, MD

Responsibilities:

• Complete support tasks as directed by Confidential Manager, maintain databases, work closely across teams within and outside teh fulfilment centre to determine root cause of customer impacting defects and drive improvements to aid in reducing them.
• Provide insight to teh business to improve customer quality, research root cause defects, maintain bin configuration standards, extensive use of advanced PC and software skills e.g. Outlook, Word, Excel, and Powerpoint.

Project Support, Medicaid Specialist

Confidential, Wash., DC

Responsibilities:

• Responsible for receiving, entering, processing, interpreting, providing and assisting project support services to achieve teh goals of teh DHCF (Dept. Health Care Finance) and community-based non-profit organization of Medicaid assessment services, specifically PCA (Personal Care Aide) and EPD (Elderly & Persons w/Physical Disabilities) programs. Reviews, assess, and determines DHCF application correctness collections and supporting documentation completeness, accuracy, adherence to program and contract requirements, and rules governing certain services
• Rejects incomplete applications and documents Coordinates teh submission of eligibility, patient information, and coverage parameter verification to HHA agencies, also updating said information through DC Omnicaid database.
• Executes Medicaid authorization for HHA agency payments, gaps in service coverage, and assists in fraud investigations. Communicates teh progress of on-going case milestones and priorities.

Program Specialist

Confidential, Wash., DC

Responsibilities:

• Managing internal electronic database by inputting information in teh DC Child Support Enforcement Automated Systems and Unwed Birth System.
• Gather and analyze data for studies and reports, and make recommendations based on findings.
• Utilizing analytical data, catering program support to promote teh effectiveness of teh paternity establishment program.
• As a liaison, collaborating and coordinating with internal and external stakeholders, including teh applications and paternity development staff, other public agencies and private organizations to achieve a higher percentage of paternity establishments for unwed parents and their children.
• Research and update cases for families with support orders that has one party currently incarcerated.
• Assigned as point of contact at four hospital locations and operated official agency vehicle for daily collection and transportation of paternity and support data information - performed day-to-day field work and data collection each location; interviewing clients for teh accuracy and completeness; Provided inclusive follow-ups, summary entries, and timely inputs of deadline entry of all files and records.

Marketing & Media Strategy Coordinator

Confidential, Wash., DC

Responsibilities:

• Coordinated, scheduled, planned, and researched Strategic Media promotion and day-to-day traffic inventory which aired via managing daily broadcasts log for two networks; ensured 100% accuracy of all promotion elements scheduled; Reviewed and enter data from a variety of sources into forms, reports, and schedules. Analyzed and assigned all day to day detailed commercial outlines for producers regarding production tables, web site content, web videos and all campaign related artwork, photos, and content.
• Provided commercial and traffic coordination and support for Marketing's strategic planning and implementation of multiple show projects, department meetings, strategy workshops, and other projects as assigned by Director. Maintained and On-Air strategy; provided consistent follow up project management for campaigns including proofreading scripts, time code edits and other commercial manuscripts. Determined appropriate quarterly priorities; Monitored channel view statistics, analyze source data and reported PSA (Public Service Announcements) data quarterly via reports. Developed documentation and maintain quarterly on-air priorities grids; Confirmed delivery and return of commercial and PSA elements.

Coordinator

Confiential, Silver Spring, MD

Responsibilities:

• Established work priorities for and communicated clearly with technical staff; delivered copies, returned source materials and closed all requests upon completion. Tracked asset deliveries from external production companies, short/ long-range projects; Reviewed and processed requests for edits, panels, and programming lists.
• Provided support with processing music, entertainment programming/ episode-identification and additional programming media. Processed, issued, tracked, deactivated, and identified reel information. Maintained communication with vendors regarding production developments. Organized department files for Programming and Creative resources in relation to Production distribution. Point of contact for all duplication requests, questions and other production concerns. Verified accuracy and clarity of instructions troubleshoot problems with requests and work collaboratively with team members, clients, and vendors to dynamically resolve issues; Process submissions, filing, maintenance of library, and organization of press materials; Approved purchase orders, prepared purchase requisitions, purchase orders, work/ edit schedules, and other reports.
• Updated all department spreadsheets, cut sheets, shipping logs, request forms, monthly inventory reports, and Network documents; Managed edit sessions of VOD programming/ web clips; Coordinate/track production and Digital Media sessions.