Management Team Lead Resume Catonsville, MD - Hire IT People

OBJECTIVE

Seeking an Administrative Support position wif a company that will allow me to fully utilize my communication, organizational, and problem solving skills.

AREAS OF EXPERTISE

PROFESSIONAL EXPERIENCE

Management Team Lead, Sales and Related Workers

Confidential, Catonsville, MD

Responsibilities:

Completes store operational requirements by scheduling and assigning employees; following up on work results.
Maintained store staff by recruiting, selecting, orienting, and training employees.
Maintained store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
Achieves financial objectives by preparing annual budget; scheduling expenditures; analyzing variances; initiating corrective actions..
Identifies current and future customer requirements by establishing rapport wif potential and actual customers and other persons in a position to understand service requirements.
Ensures availability of merchandise and services by approving contracts; maintaining inventories.
Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends.

Payroll Cordinator, Payroll and Timekeeping Clerks

Confidential, Hanover, MD

Responsibilities:

Call Center Representative, Computer User Support Specialists

Confidential, Elkridge, MD

Responsibilities:

Addressed customer service inquires in a timely and accurate fashion
Maintained up-to-date records at all times
Developed effective relationships wif all call center departments through clear communication
Built customer loyalty by placing follow- up- calls for customers who reported product issues
Properly directed inbound calls in phone queues to improve call flow
Provided accurate and appropriate information in response to customer inquires

Customer Service Manager, Bartenders

Confidential, MD

Responsibilities:

Office Assistant Manager, Managers

Confidential, MD

Responsibilities:

Managed daily office operations and maintained and controlled the finance department
Supervised 10 clerical personnel
Handled all purchase orders for proper payment methods prior to setting delivery dates
Time keeping and scheduling
Payroll confirmations

Loss Prevention Administrator, Security Management Specialists

Confidential, Columbia, MD

Responsibilities:

Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests
Maintained the back office and receptionist area in a neat and organized fashion
Served as a central point of contact for all outside vendors needing to gain access to the building and loading docks
Wrote reports and correspondence from dictation and handwritten notes
Supplied key cards and building access to employees and visitors