SUMMARY

• IT professional wif 9+ yr of experience in software industry, spanning in all phases of software development life cycle wif development and service management projects
• Well versed in Agile Scrum, Waterfall methodologies.
• Exposure to IT Service Management for the application support in alignment wif ITIL framework. ITIL V3 foundation certified
• Ability to leverage existing application architecture and design for the implementation of change requests & enhancement.
• Ability to assess and identify root cause of the issues and re - designing & implementation of the application.
• Excellent written and verbal communication skill to assess, identify, define the business requirements and run client meetings effectively.
• Certified Salesforce Administrator(ADM 201)

TECHNICAL SKILLS

• Salesforce, Apex, VisualForce, Lightning, Core Java,Web Services, JSP, Servlet, JavaScript, MVC framework, Python, XML,JSON, Clearcase, Clearquest, Perforce, Confidential Remedy AR System, Apache Tomcat, IBM WebSphere, JBoss, Install Anywhere 2011, ANT, Maven, MySQL, Oracle, Access, UNIX/Solaris, Linux, Windows, AWS basics

PROFESSIONAL EXPERIENCE

Tech Lead

Confidential

Environment :: Java/J2EE, Tomcat, Apache, Confidential Remedy, Confidential AR/Mid-Tier, Rally, Eclipse, Install Anywhere 2011, Confidential Installer Framework, Remedy Developer Studio, Driver Manager tool, ANT, Maven, Perforce, AIML, Birt Reporting tool

Responsibilities:

• Individual Contributor - Migration of Virtual Agent first Installer from InstallAnywhere to Confidential Installer framework
• Team Lead - Managing Dev and QA teams and accountable/responsible for all the activities from offshore which includes feature development analysis/estimation/implementation/QA testing/Defect tracking
• Project Coordinator - Involved in PDPB process and the other reporting like Ops Review and updating the weekly Dashboard, managing client meetings/communications etc.

Confidential

Tech Lead

Responsibilities:

• After the first release of the Virtual Agent, as the and Confidential contract was over, India team was involved in the transition of the Virtual Agent to Ukrain team.
• We were involved in training new team, migrating the code, project documentation, automation testing documentation.
• I was working as a lead for this Transition project. Along wif dat I was also involved in some of the proposals for future projects from Confidential .

Confidential

Sr. Software Engineer

Environment : Java/J2EE, Tomcat, Apache, JBoss, Python, Solaris/Linux/Windows, Shell Scripting, Sharepoint, Oracle, ITIL V3 Foundation, Netrac NetKT, PL/SQL, Confidential Remedy

Responsibilities:

• Operations Delivery Lead - Online Domain: 3 teams (E-Tech, Cust Care, L&E) of 12+ team members.
• SME - Online Domain applications which involved some front end and middleware applications
• Automation Lead - Health checks and daily/weekly/monthly reporting
• On-call Escalation contact - Online Domain
• Working on improvements like application availability, stability and capacity.
• Ensuring NO SLA BREACH for P1, P2, P3 and P4 includes hands on triage & troubleshooting, analysis and delegation where required.
• Root Cause Analysis (RCA) and
• Coordination wif inter-team for end-to-end analysis and resolutions
• Handling Project Deliveries for Major/Minor Deployments/Changes

Confidential

Sr. Software Engineer

Environment : Java, JSP, Servlet, RMI, JNDI, Websphere, BuildForge, Solaris/Linux/Windows, Shell Scripting, Sharepoint, UML, Clover, Webservices, ClearCase, Clearquest, Ant, Oracle/Sybase, ITIL Frameworks, Swing(MVC), Eclipse, PL/SQL, Eclipse

Responsibilities:

• Played the active role in Organizational Technology standardization Initiative
• Team Lead - leading the offshore ASTS team for framework migration
• Member of Knowledge management team for FIMT
• Team Lead - Leading offshore fast track team of 3 and managing client meetings/communication
• SME - Several brokerage applications like Streetscape, Report Manager etc.
• Active member of Knowledge management group for FeB group and
• Member of offshore release calendar boards(Release control, technical control, security control etc.)
• Conducting the on-boarding training for new joinee
• Member of Technical Interview Panel

Confidential

Software Engineer

Environment: Java, Swing MVC, UML, Clearcase, Clearquest, ITIL Frameworks adherence, Eclipse

Responsibilities:

• Enhancements & Improvements
• Application Analysis
• Understanding the application architect
• Efforts towards system/application improvements

Confidential

Software Engineer

Environment : Core Java, Swing MVC, XML, CVS, Eclipse, JAXP, COMM API

Responsibilities:

• Requirement collecting
• Designing
• Implementation
• Unit Testing
• Requirements Gathering & Analysis
• Preparation of Use cases, Technical specification and Test cases
• Development and Unit Testing.
• Deployment of code on different regions and support.

Confidential

Environment: Java, Swing(MVC), XML, CVS, Eclipse

Responsibilities:

• Requirements Gathering & Analysis
• Preparation of Use cases, Technical specification and Test cases
• Development and Unit Testing.
• Requirements Gathering & Analysis
• Coding, unit testing, Refactoring for Optimization
• Peer review, configuration management, test case preparation