Program QA Manager Resume

SUMMARY

Telecommunication services (Sprint Nextel)
Financial Services (Retail Banking, Phone Channel, Branch and Digital/Online Channel Services)
Human Capital Management, Financial and Supply Chain Management Enterprise Systems
Designing and developing QA solutions (including Automation frameworks)
Setting up Testing Center of Excellence
Creating Test approaches, Test Strategies and Testing Profiles
Implementing QA methodologies, setting - up and executing QA processes, Automation strategies/frameworks
Experienced in setting up IVR Test lab and Mobile Testing lab
Certified Scrum Master (CSM)

TECHNICAL SKILLS

Jira, Confluence, Zephyr, SeeTest cloud, SeeTest Manual, HP ALM 11.52, Quality Center
10.0, QTP 9.2, Rational Robot, Test Manager, WinRunner, Test Director, Rational Manual
Tester, Test Tracking Tool, Web Application Performance Tester (WAPT), Open Source
Sahi, Watir, SOA test, Fiddler Web Debugger, Wireshark, Scimitar, For Creative QA - Caliper, Measure It, AChecker, Web Accessibility Toolbar iOS 9.x, iOS 8.x, iOS 7.0 & above, Android 5.x, Android 4.x & above, Windows 8 - iPhone
5C, 5S, 6 and 6 Plus - iOS 7 and iOS 8, Samsung Galaxy S5, HTC- Android 4.1 and above, iPad Air - iOS 8, Samsung Tab 3.0 - Android 4.4,Nexus 7
WebSphere, Web logic / LDAP, Sun One Directory Server
MS SQL Server 7.0, Oracle 8.x/9.0, DB2
HTML, CGI, JavaScript, VBScript, Dream Weaver, MS office, Front Page
Windows, Unix, Linux
I SO, CMM, CMMI, PCMM, Six Sigma, CVS, Clear Case, Result Space, Dev Track,
ITIM, PeopleSoft 8.8 - HCM

PROFESSIONAL EXPERIENCE

Confidential

Program QA Manager

Environment: Backend - FIS profile (Core Banking), FIS ancillaries - nGage, RSA, Item processing, FXD, Decision solutions (IDA/IDV/OFAC/Account ownership), Authentify, VBO, EFT, CardPro, Prime AML, eDelivery, PeoplePay, FOS, Momento, Bill Pay, COLA, Risks & TD operations, Finance & Analytics, Middleware - API Services (Sapient), other 3 rd party systems - MiTek, Amazon, Nexmo, Liver person, Fiserv, All point, Five9, RGA, MX (transactions enrichment)

Responsibilities:

High level roles and responsibilities
Set-up program test team and define all teh QA processes
Define Test strategy (define all different test phases, types of testing etc. for Digital channel)
Set-up & facilitate appropriate Test Tools & it’s utilization at program level
Define test teams structure and provide top-down and bottom-up level of test estimates
Roll-out and ensure adherence to entry/exit criteria (including Quality gates)
Facilitate & discuss need for setting up mobile test lab and performance test lab

QA Delivery Manager

Confidential

Environment: Backend - FIS Mainframe (Fidelity Miser), Middleware - Integration Services (ICC & Sapient), BaNcS front end UI (TCS), UX design(Sapient), FDR (Credit Card), Remote Deposit Capture, Pop Money (Fiserv), BillPay (Checkfree), Data Ware House (ETLs) and Integrated Database

Responsibilities:

Phone Channel, Multiple Projects
US IVR (Interactive Voice Response)
D5949 FIN 8.9 Upgrade
D6641 - PeopleSoft HCM Conversion
E2094 - Variable Compensation
Web store upgrade (Web interface to sell phones)
Sprint Automation track
Redesign of Online Store for Sprint Nextel Communications

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