SUMMARY

• To apply my analytical and business expertise towards technology products and services.
• Sold hardware and software for 3 years. Wrote software documentation for 3 years. Tested hardware and software products for 22 years.

PROFESSIONAL EXPERIENCE

Confidential, Dallas, TX

Software Tester

Responsibilities:

• Tested web - based, financial software designed for lending to small businesses.
• The software allowed a banker to track a loan from application to approval.
• Found hundreds of defects and tracked them in JIRA software.
• Worked remotely wif developers in Pakistan and Bulgaria.
• Worked wif Agile and Continuous Integration methodologies.
• Was the QA Lead on many new features and bug reports.
• The lending software used Kendo objects and Telerik Reports.
• Aided support functions by recreating issues and testing fixes.
• Assisted wif the writing of software requirements (as posted wifin JIRA).

Confidential, Boulder, CO

Software Tester

Responsibilities:

• Confidential was an automated phone reminder service. This service was targeted to elderly adults who take medication.
• Wrote and executed test procedures for the reminder software.
• Wrote documents that provided a technical overview of the system.
• This was a start-up opportunity. Stock was the only compensation.

Confidential, Addison, TX

Technical Writer

Responsibilities:

• Wrote a technical document for system that processed currency.
• Confidential provides Central Banks and banknote issuers wif banknote security and processing solutions.
• This was a full-time, contract position.
• Edited the User Guide to correct grammar and punctuation.
• Improved readability and clarity of the document.
• This was a part-time, contract position.
• Wrote PHP scripts to convert hundreds of HTML files (halp files) to a single PDF document.
• PDF document will become the primary User Guide for the “liveSite” product.
• This was a part-time, contract position.

Confidential, Dallas, TX

Test Engineer

Responsibilities:

• Lead Tester for an award-winning Energy Management System.
• System was targeted for restaurants, convenience stores and office buildings.
• Company was recipient of DOE Energy Innovator Award.
• The client-server architecture used third party sensors to capture status of temperature, humidity, light levels and other parameters. Sensor data was the input to a compiled algorithm. The algorithm caused digital and analog outputs on controller to trigger HVAC or other site devices.
• Web-based automation and controls technology acted as real-time, 24/7 facility watchdog over building.
• Mainly tested the American versions of the controller firmware.
• Wrote all test procedures. Wrote hundreds of bug reports. Performed integration and system testing roles. Trained new hires.
• Designed process flow for reporting of incidents and Return Merchandise Authorizations.
• Wrote procedures for root cause analysis and tracking for hardware problems.
• Supported OEM customers wif customized documentation.
• Wrote all release announcements.

Confidential, Plano, TX

Test Engineer

Responsibilities:

• Tested hardware and software products that run on Windows and stream video to the internet.
• Wrote test plans and bug reports for all aspects of the product line.
• Improved products by writing feature requests. Met wif users to discuss enhancements.
• Trained resellers and support personnel in some of the new features such as MPEG4.
• Maintained lab hardware and software.
• Tested web-based user interface that allows creation and editing of encoder profiles.
• System is used by Fox News to stream video to internet.

Confidential, Richardson, TX

Test Engineer

Responsibilities:

• Performed regression testing on the Confidential Call Manager (IP PBX) and associated phones and gateways.
• Assisted in identifying equipment needs for all test personnel.
• Assisted in the setup and network configuration of the Q.A. lab.
• Configured Confidential routers and gateways so that voice could be transported from private to public networks in a variety of protocols.
• Designed and executed a broad variety of tests (installation, functionality, audio quality and load).
• Identified gaps in and filled those gaps whenever possible wif new test procedures.
• Interviewed majority of job applicants for Q.A. group.
• Advised and mentored new hires.
• Selsius was acquired by Confidential in November 1998.
• Tested Ethernet telephone that transmitted voice over IP packets. This was one of the first IP PBX systems to successfully implement the standard supplementary services of hold, transfer, call park, and conference. Tested product from inception to first product delivery.
• Wrote the majority of test procedures. Wrote approximately half of all QA bug reports.
• These efforts halped to create a very successful product.

Test Engineer

Confidential

Responsibilities:

• Incite was re-incorporated as Selsius in July 1997.
• Tested one of the world's first video PBX’s. This was basically a video telephone system that permitted high bandwidth calls wifin the enterprise (campus), as well as conferencing, hold, and transfer functionality.
• Tested the product's transport layer (Isoethernet) and the ISDN signaling (Q.931) on Windows NT based systems.
• Tested the various video technologies and modes that allowed users to select bandwidth and corresponding video quality.
• Worked wif various desktop video compression standards such as H.320 and MPEG.
• One of only three QA engineers to work on product.
• Helped to organize the department from the ground up and develop a product that quickly caught the attention of national press. Wrote hundreds of bug reports.
• Wrote approximately half of all test procedures wifin the QA group.
• Worked mainly wif the following protocols: Q.931, H.323, and G.711.

Confidential, Carrollton, TX

Product Engineer

Responsibilities:

• Tested a T1-based payphone switch that performed rating and routing of calls originating from payphones. Primarily wrote scripts that tested the profit analysis software.
• Lead tester for 2 years for an international, debit-card payphone. This phone used pre­paid chip cards and communicated via digital protocol wif the central office. Started project at inception and eventually deployed 5000 units in Argentina. Designed, executed and maintained all test scripts for the semi-automated test environment.
• Lead tester for 3 years for a hotel-based call processing system.
• This system integrated wif a PBX to rate and route outbound call traffic. Started project at inception and eventually deployed 300 installations in U.S.
• Wrote hundreds of problem reports. Wrote product announcements for most new features.