SUMMARY

• Highly experienced in financial analysis and has over four years of experience in compliance, risk management, and adjudication of mortgage applications to identify fraud and high risks applicants.
• Completed the Bank Secrecy Act and Anti - Money Laundering training through employer's compliance program.
• Attended the Association of Certified Fraud Examiners learning event on identifying key indicators of embezzlement and fraud; and an active member of the Association of Certified Financial Crime Specialists.
• Has great understanding of software methodologies such as Systems Development Life Cycle (SDLC), Agile, Scrum, and Waterfall background. Very well organized and detail-oriented.

TECHNICAL SKILLS

• Adobe Photoshop Access
• SPSS (Statistical Package for the Social Sciences)
• Agile
• Excel
• GIS (Geographical Information System)
• Iterative Systems Development Life Cycle (SDLC)
• PowerPoint
• Scrum
• Waterfall

PROFESSIONAL EXPERIENCE

Project Quality Assurance

Confidential

Responsibilities:

• Coordination of vendor quality approvals when required
• Strategic and operational planning
• Research various security topics of interest.
• Track trends and make projections about the grants.
• Ensure the verification of documentation and certificates for materials purchased by vendors
• Review of suppler quality plans against contract requirements
• Review procurement documents to ensure that quality requirement have been correctly translated into purchase requisitions and design documents
• Coordinate with management for quality improvements
• Monitor progress of all purchase requisitions
• Facilitate workshops and support employees and other presentative in the development of analytic products.
• Project management skills
• Planning and organizational skills
• Determines cost of operations by establishing standard costs; collecting operational data.
• Identifies financial status by comparing and analyzing actual results with plans and forecasts.
• Respond to senior leadership inquiries and be capable of briefing the material. willing to learn new techniques and accomplish tasks through self-study.
• Excellent analytic and problem-solving skills
• Ability to work well in a team environment and demonstrated leadership skills
• Maintains database by entering, verifying, and backing up data

IT Help Desk Supervisor

Confidential

Responsibilities:

• Manage the processing of incoming calls via both telephone and email to ensure courteous and effective resolution of end user issues.
• Coordinates problems with appropriate technical, professional, and service personnel, along with users who reported the problem.
• Provide third-tier support to end users for PC, server or mainframe applications, and hardware.
• Handle problems that the second-tier of Help Desk Support is unable to resolve.
• Recommend system modifications to reduce user problems.
• Research and remain knowledgeable of technical advancements in the Help Desk.
• Ensure the timely process through which problems are controlled including problem recognition, research, isolation, resolution, and follow-up steps.
• May be responsible for leading, directing, training in the technical complexities of system development and for developing others assigned to assist in accomplishing the above.

Business Operational Analyst

Confidential

Responsibilities:

• Business Operations Support
• Issues and Resolution Management
• Communications to IT/Business Partners and Consumers
• Data Movement Monitoring and Validation
• Perform data issue/problem management, research potential data exceptions, and initiative/project engagement: data analysis, leveraging current sources including databases, data and process models, business requirements and other artifacts.
• Provide project support as needed: gather, analyze, evaluate, and document business requirements, conduct User Acceptance Testing (UAT), perform post production validation.
• Business liaison for onboarding and off-boarding employees for human resources, security, and management
• Ensure new employee training programs are completed and have access to NFCU Mortgage and Lending applications (UAD, Unifi, and Nautilus)
• Collect, prepare and maintain data for analysis, reports and reference
• Coordinate and prepare agendas for meetings, events and presentations
• Coordinate travel arrangements, prepare authorizations and review expense reports
• Monitor, field and direct phone calls; document as required
• Order supplies/services and reconcile invoices
• Partner with leadership to coordinate, execute and maintain programs and initiatives
• Prepare and submit budget requirements for Annual Financial Plan (AFP)
• Proofread and edit content for standardization to ensure clarity and accuracy
• Remain abreast of corporate business plans and marketing efforts
• Represent the department/division/branch in disaster recovery plans
• Research and evaluate operational issues, inquiries and/or complaints
• Review internal studies and surveys to provide summaries to leadership
• Contribute to a culture of collaboration by actively working across business lines, communicating knowledge and business processes to other business units
• Plan, develop, implement and maintain new and existing programs, campaigns and special offers
• Recommend and implement technical/electronic enhancements to improve administrative operations
• Identify areas of improvement; determine solutions; implement enhancements/changes to improve operations, standards and results
• Perform other duties as assigned

Security officer

Confidential

Responsibilities:

• Secured internal and external perimeters
• Patrolled facility and manned post as instructed by security management
• Examined doors, windows, and gates to determine that they are secure
• Filed reports on daily suspicious activities.
• Monitored and patrolled designated areas
• Keep an open eye on irregularities such as fire hazards, leaking water pipes, and security doors left unlocked
• Called police or fire department by telephone in case of fire or presence of unauthorized persons
• Registered record time of inspection trips at watch stations
• Performed other duties as assigned