AREAS OF EXPERTISE

• IT Retail Merchandising professional
• System Support expert
• Multiple successful software conversions
• Innovative problem solver utilizing Agile & SDLC Methodologies
• Highly organized
• Interacts & communicates effectively with
• Streamlines business processes all levels of an organization

TECHNICAL SKILLS

• Microsoft Office (Outlook, Word, Excel, PowerPoint, Project, SharePoint and Access)
• SAP MM
• FICO and SD High Jump (WMS)
• JDA Allocation
• Epicor Retail
• JDA MMS STS Retail Suite
• SUN System
• JDA Arthur Planning WinShuttle

PROFESSIONAL EXPERIENCE

Confidential

I.T. Business and QA Analyst

Responsibilities:

• Prepared, produced and validated master data for mass conversion from the SUN system into SAP and subsequently from SAP into Epicor Retail.
• Responsible for data migration into SAP, lead UAT effort, created material for and conducted SAP MM training for the Merchandising Team.
• Post go - live Functional Lead, 1 st Level Support, MM & FI configuration tasks, SAP Master Data integrity and bi-annual inventory processing results.
• Worked with users, consultants and programmers to create SAP custom/ad-hoc reports, and BI Analyzer queries.
• Mapped master data from ERP for eCommerce product management and website host vendors. Setup and monitored nightly data interface processes, and ran SQL database queries to troubleshoot issues.
• Collaborated with users to interpret system modifications, wrote specs for programming team and lead testing phases for SUN system upgrade, SAP MM and SD (Team Sales division) implementations.

Confidential, Encino, CA

I.T. Systems Manager

Responsibilities:

• System Administrator for Retail IDEAS data warehouse. Responsible for maintaining database environment, troubleshooting issues, ensuring data accuracy and fulfilling additional user requirements.
• Primary contact for all MMS Merchandising and Finance system issues, reporting issues to JDA Support and worked with all partners to completely resolve issues.
• Participated in the successful implementation to outsource the Distribution Center operations to at 3 rd party logistics partner, while launching a fully integrated eCommerce store, and implementing a 3rd party fulfillment add-on.
• Project managed the conversion of store inventory receiving process, generation of transfers and RTV's via "green screen" in real time. Created instructional documentation and trained store personnel on the new process.
• Store on-call support team (rotating basis), to address and resolve POS closing and polling issues.

Confidential, Burbank, CA

SAP Trainer

Responsibilities:

• Collaborated in the creation of training materials for general module overview courses.
• Delivered classroom instruction of SAP Project Systems (PS) and Fixed Asset Accounting (FA) courses utilizing e-learning courseware and methodology.

Confidential, Burbank, CA

Merchandise Systems Manager

Responsibilities:

• Project managed the installation of an AIM Database in conjunction with an Arthur Planning standalone upgrade and Performance Analysis reporting tool. Responsible for training users, ensuring a seamless transition, and subsequently all technical and application related support.
• Performed ongoing administration and maintenance of the Arthur Enterprise Suite application systems, including production support, monitoring and troubleshooting system performance issues, tracking weekend batch processing, and validating weekly and ad-hoc data loads.
• Supervised the project lead, working closely with her to coordinate JDA software resource and technical support during the Arthur Allocation upgrade, and to develop training materials.

Retail Systems Analyst

Confidential

Responsibilities:

• Created reports utilizing STS's reporting and data extract application, customer profile system and Access Databases.
• Implemented a customized Access Database to track Animation Art Gallery customer information, which included hardware/software installation, development of training materials, conducting training sessions and troubleshooting/resolving post go-live issues.
• Served as the liaison between contracted programmer, regional and store management teams to determine needed enhancements and upgrades, while performing some database programming modifications and maintenance.

Retail Systems Coordinator

Confidential

Responsibilities:

• Provided 1st level production and data security support for all users, by resolving system issues while interfacing with the WB corporate data center team and the STS Support Center.
• Price Change Management process lead, ensuring accurate and timely flow through to POS, including managing/maintaining the integrity of the retail chain's IPLU files.
• Implemented a customized Access Database to track Animation Art Gallery customer information, which included hardware/software installation, development of training materials, conducting training sessions and troubleshooting/resolving post go-live issues.
• Served as the liaison between contracted programmer, regional store management team and stores to determine needed enhancements and upgrades, while performing some database programming modifications and maintenance.