Qa Customer Tech Lead Resume
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OBJECTIVE
- To obtain a position as Customer Support Representative with technology background to assist in producing high quality customer service and resolutions throughout teh company.
- me has obtained a broad range of technical noledge on teh job along with managerial, project management and team building skills that can contribute to teh success of any organization.
Responsibilities:
QA Customer Tech Lead
Confidential
Responsibilities:
- Ensuring quality of software releases to retail customers
- Performed manual end user testing for software releases to retail customers
- Coordinate hardware/software customer demonstrations
- Managed Inventory of hardware for all projects
- Comfortable with Customer facing and phone interaction and resolutions
Project Manager - Assistant
Confidential
Responsibilities:
- Principle contact in a 20 million-dollar, 19 month building project to construct 60,000 sq. ft. Church Edifice.
- Maintained business relationship with multiple vendors, ensuing payments, inspecting work quality and meeting critical timelines.
Business Manager
Confidential
Responsibilities:
- Created cash management procedures for finance ministry
- Created building maintenance operation procedures
- Supervise 40 - person staff of volunteers to oversee maintenance and upkeep of two facilities
- Supervise 30 - person team to provide security for both church facilities
- Provided limited computer technical support for office staff
- Coordinated monthly invoice and payment processing
- Responsible for overall functionality of teh administrative office
- Provided yearly budget projections for all ministries and teh church
Customer Service Representative
Confidential
Responsibilities:
- Maintained positive relationship with customers
- Received customer call ins to provide 3 rd and 4 th Level support
- Managed bug defects reporting, recreation and resolution
- Provided store support
POS Store Support Manager
Confidential
Responsibilities:
- Provide software and hardware support to 165 stores
- Managed Staff and maintained call logs
- Provided on line call support to resolve all levels of store issues
- Provided documented procedures and updates to problems reported
- Provide new store - onsite support