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Qa Customer Tech Lead Resume

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OBJECTIVE

  • To obtain a position as Customer Support Representative with technology background to assist in producing high quality customer service and resolutions throughout teh company.
  • me has obtained a broad range of technical noledge on teh job along with managerial, project management and team building skills that can contribute to teh success of any organization.

Responsibilities:

QA Customer Tech Lead

Confidential

Responsibilities:

  • Ensuring quality of software releases to retail customers
  • Performed manual end user testing for software releases to retail customers
  • Coordinate hardware/software customer demonstrations
  • Managed Inventory of hardware for all projects
  • Comfortable with Customer facing and phone interaction and resolutions

Project Manager - Assistant

Confidential

Responsibilities:

  • Principle contact in a 20 million-dollar, 19 month building project to construct 60,000 sq. ft. Church Edifice.
  • Maintained business relationship with multiple vendors, ensuing payments, inspecting work quality and meeting critical timelines.

Business Manager

Confidential

Responsibilities:

  • Created cash management procedures for finance ministry
  • Created building maintenance operation procedures
  • Supervise 40 - person staff of volunteers to oversee maintenance and upkeep of two facilities
  • Supervise 30 - person team to provide security for both church facilities
  • Provided limited computer technical support for office staff
  • Coordinated monthly invoice and payment processing
  • Responsible for overall functionality of teh administrative office
  • Provided yearly budget projections for all ministries and teh church

Customer Service Representative

Confidential

Responsibilities:

  • Maintained positive relationship with customers
  • Received customer call ins to provide 3 rd and 4 th Level support
  • Managed bug defects reporting, recreation and resolution
  • Provided store support

POS Store Support Manager

Confidential

Responsibilities:

  • Provide software and hardware support to 165 stores
  • Managed Staff and maintained call logs
  • Provided on line call support to resolve all levels of store issues
  • Provided documented procedures and updates to problems reported
  • Provide new store - onsite support

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