QA & Documentation Manager Resume The Woodlands, Texas - Hire IT People

TECHNICAL SKILLS

Microsoft and Macintosh operating systems; iOS and Android mobile operating systems; Microsoft Word, Excel, PowerPoint, Outlook, WordPress, HTML, CSS, JIRA, Adobe Photoshop, InDesign, Illustrator, iMovie

PROFESSIONAL EXPERIENCE

Confidential, The Woodlands, Texas

QA & Documentation Manager

Responsibilities:

From scratch, created and developed a highly successful QA & Documentation department.
Designed and implemented all QA and documentation processes, policies, and procedures.
Interview, hire, and manage the QA & Documentation team. Train team members on various applications, testing processes, and documentation guidelines.
Complete annual performance reviews for all team members and recommend salary increases based on performance.
Maintain a positive and fun work environment to encourage team members to contribute their best work.
Oversee testing and regression testing of web application and multiple mobile applications to affirm all changes are implemented correctly and free of defects.
Delegate assignments and assign target completion dates for tasks outside of the normal software development life cycle.
Collaborate with developers and project managers daily to achieve product release deadlines.
Work closely with other departments (Development, HR, Client Services, Marketing, etc.) to establish consistent expectations and ensure product quality.
Provide user experience feedback to developers and project managers.
Design and write comprehensive documentation for the entire web application and mobile applications. Oversee maintenance of all internal and external documentation.
Write change log for all product releases.
Maintain testing reports and send weekly reports to VP of Software.
Proofread and edit all public site content, social media posts, blog posts, and newsletters.
Update and maintain product knowledge base for all products.
Designed, built, and maintained company blog using WordPress.
Led and oversaw creation and completion of RFP's. Maintained an RFP knowledge base.

Confidential, Texas

Quality Analyst

Responsibilities:

Served as primary tester for various computer software applications.
Created test cases for new product development and maintained/updated database of test cases.
Composed detailed software modification requests to suggest product enhancements and report product defects.
Actively participated in product design with project manager to establish a positive user experience.
Designed and edited manuals for client support team.
Performed on - site client visits to ensure product satisfaction and establish positive relationships.
Successfully trained new employees.

Confidential , College Station, Texas

Communications Operator

Responsibilities:

Answered emergency calls, entered necessary information into CAD system, communicated via radio with emergency responders, and dispatched personnel to the scene.
Provided emergency medical assistance as needed via telephone during ambulance response.
Relayed essential information to emergency responders en route to the scene.
Composed police reports concerning minor complaints.

Confidential, Spring, Texas

Manager

Responsibilities:

Senior manager of neighborhood pools.
Responsible for the recruitment and hiring of new employees.
Directed weekly employee training.
Created and managed employee schedules.

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Qa & Documentation Manager Resume

The Woodlands, TexaS

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