SUMMARY

• Over 15+ years IT Experience on Software/Web and Client Server Application Development and have been involved in a complete system development cycle with 5+ years in Quality Assurance, Development and Analysis with emphasis on Functional Testing, GUI Testing, System Testing, Black Box Testing, Performance Testing, Stress Testing and Regression Testing of Web and Client/Server based applications.
• Succeeded in dealing with clients, understanding their needs and providing proposals on improving the client's system, development of Test Plans, Test Scripts, Test Cases and executing them.
• Involved in testing applications using testing tools such as Selenium RC/Web Driver, QuickTest Professional, LoadRunner, Mercury Quality Center 9.1.
• Defined Testing Strategy for GUI/Usability and Types of testing for each product and project.
• Expertise in Problem solving and Bug Tracking using Bug tracking tools like Mercury Quality Center.
• Expertise with development of Test Cases from Use Cases.
• Initiated various processes to increase productivity of QA Staff.
• Responsible in creation of timelines, managing of resources (both on - sites and offshores), and actively assists QA analysts on litigations and risk management for every work stream.

TECHNICAL SKILLS

• LoadRunner, Selenium RC and IDE . Database: MS-Access (97-2007) MS SQL(7,2000,2005,2008,2012), Technology: DotNet Framework (VB.Net, Mobile.Net, ASP.Net,ADO.Net); Active-X Data Objects (ADO); Active Server Pages (ASP); Web Services, XML, COM; MySQL;
• System Development Life Cycle (SDLC); Agile Software Development Methodology Utilizing Scrum Agile Process; Rapid Application Development (RAD); Spiral; Waterfall; Adaptive Project Framework;
• Able to do minimal PC trouble shooting; Minimal networking skills; Ability to upgrade work stations; ability to set up a hosting environment
• HTML and XML,CSS, JavaScript, VB Script
• Visual Basic 6.0; OLAP; Appforge Mobile VB and Crossfire; JavaScript; Background on J2ME and Java • Tools & Packages: Visual Studio; Visual Studio.Net; MS Visio 2000-2003; MS Interdev; HomeSite; Dreamweaver; Background on Graphics Editors such as Adobe Photoshop 7.0-CS; Corel Draw; Macromedia Flash MX; Crystal Reports, 6,10-11;
• Online Realty Application; Online Job Placement Application; Online Billing System; Investment Management System; Claims Administration & Information Management System (CLAIMS); Sales Office Accounting System (SOAS); Mobile Utility; Web Based Utility & PDA Applications; Windows Based Payroll System; Product Issues and Monitoring System;

PROFESSIONAL EXPERIENCE

Sr. Account Manager

Confidential -Troy Hills, NJ

Responsibilities:

• Procured QA software tools, developed QA procedures and established quality assurance methodologies/standards in order to clarify the quality objectives of the company/organization.
• Worked in coordination with project managers in implementing the quality standards and benchmarks - Developed new matrices and benchmarks of quality standards, directed towards improving performance of new and recurring projects and/or work streams.
• . Supervised and guided onsite/s and offshore/s quality analysts to establish quality standards as per project's clients provided requirements.
• . Acted as a focal point and leader to all quality related programs - Directed QA activities to ensure maximum quality and effectiveness.
• . Responsible in creation of timelines, managing of resources (both on-sites and offshore/s), and actively assists QA analysts on litigation and risk management for every work stream.

Sr. QA Lead / Performance Analyst

Confidential — Piscataway Township, NJ

Responsibilities:

• Worked as a Sr. QA Lead and Performance Analyst consultant for Confidential - North America, an independent owned company managed by research professionals with its sole service in providing dedication on its single line of work: survey-based research. The company specializes in advertising, marketing, customer loyalty, media, and public affairs research. In addition, its industry specialization model focuses on understanding the clie nt's product brands, its consumers and market place thus aiding its clients to go beyond the numbers to seemingly identify a course of action that will lead to stronger i n-market results.
• QA LEAD Responsibilities includes the following:
• Analyze Business and Functional requirements documents and pin point product design and/or specification discrepancies between the functional requirements versus the implemented product.
• Propose and implement semi-automated standards, procedures and tools (SQL SPs) on designated work streams to replace its manual processes.
• Propose and documentation of testing procedures and standards to newly developed applications, functions/modules or other assigned work streams (e.g., synchronization process, data conversions) whenever required.
• Provides impact tests analysis on application-function changes due to revisions in requirements and/or user requests.
• Manage all the bugs and conducted weekly meeting to discuss the bugs reports.
• . Assists in formulation of functional test strategies for use by the UAT Team on new application functions and/or modules.
• . In - charge of creation of Complex SQL queries and QA maintainable Stored Procedures for manual and automated data retrieved and/or converted from synchronization process.
• . Assists the UAT and/or Client Service Team in finding the cause of discrepancies of values found on assigned reports for release.
• . In-charge of Mercury Quality Center in accordance to leading the team's tracking of defects to designated projects and maintaining logged defects states as well as reporting those defects.
• . In-charge of implementation of proposed timelines and assignment of available on-site and off shore resources for each and every work stream.
• . As a QA Lead designated to lead most of the company's major project/s and work streams, responsible for the supervision of assigned tasks to assigned offshore and/or on-site QA Analysts.
• . In-charge of formulation of test strategy, creation of cases and QA completions reporting.
• . In-charge of creation and maintenance of the QA Master Test Plan, after review of the QA Manager, for designated work streams and in charge of reviewing test plans for designated QA Analysts under supervision.
• . Responsible for weekly status to show the progress of the assigned project testing effort.
• . Lead Automation back-end design and coding efforts for the company's QA work streams utilizing QTP and SQL Server 2000/2005/2008 .
• . Conducts offshore technical interviews of Complex SQL Query creation for backend testing resources.
• . Perform and support any designated tasks assigned by the QA Manager. Performance & Load Analyst-Lead responsibilities include the following:
• . Proposed and implemented standards on Load and Performance of every application for each and every release.
• . Prepare and provide company presentation/s (in PPT) of these standards and procedures whenever requested.
• Involved in creation of Performance Test Scenarios with different workflows of the application.
• Create several VUser Scripts using Load runner 9.1 and executed several scenarios to monitor the performance of the application.
• Place key transactions where ever required to find out the Response times of the application.
• . Extensively use Controller 8.1 to run the various scenarios to monitor the application performance.
• . Regularly follow up with Development Team to discuss discrepancies identified during testing and performance tuning.
• . Mainly in - charge in performance test results analysis and works with the development team on finding solutions to identified bottlenecks.
• . Reviews Performance Specifications and Load and create final Performance Assessment Report for review and approval to the company's Infrastructure Team.

• . Reviews manual test cases and provides feedback on the suitability for automation to the project team.
• . Creation and review of new and existing test plans. Conducts offshore technical interviews of Selenium automation resources.
• . Lead strategic testing of manual cases.
• . Provides supports on testing applications for scheduled deployments
• Worked as Performance Engineer, for DHL one of the largest Shipping industry which offers shipping of goods to the customers. GEMA, Global Evaluation Management Event is a front end tool used by different customer support representatives worldwide to track the information regarding the status of the shipment when enquired by the customer about his shipment details.
• The main support provided by the CSR includes the checkpoints status where the shipment is located and the time when the shipment could be reached at the final destination. The application involves different CSR roles located in different offices and in different countries.
• The tool has several external systems attached to it in order to gather different types of information such as Shipment checkpoint details, Documents related to that particular shipment, Customer details from global database, and uses IVR to help the CSR when the customer specifies a particular section about the shipment.

• . Programming, coding and deployment the application . Carry out support, maintenance and enhancements . Prepare Users Instruction Manual Designed and developed the following applications:
• . MGA Systems International Inc. Static site created to show case the company's line of services. Responsibility includes development and design and maintenance of the site for the company. The tool used for design implementation was Macromedia Flash 6.0; Adobe Photoshop 7; HTML; CSS implementation.
• . First Coast Asian-American Chamber of Commerce. Static site created to promote the Asian-American businesses in the First Coast. Responsibility includes development and design and maintenance of the site for the company. The tool used for design implementation was Macromedia Flash 6.0; Adobe Photoshop 7; HTML; CSS implementation.
• . MGA Systems Job Street. A web employment agency system application that allows employers to post for jobs and jobseekers would be able to post their resumes, employers would be able to search for jobseekers resumes and jobseekers would be able to search for jobs. The application uses ASP and SQL Server 2000.
• . MGA Systems Realty. An online/web based system that allows their real estate agents or landlords to list homes and rooms and buyers or renters to peruse, rent or purchase.
• . Project Management System (for K-Soft Technologies Intl Inc). A web based application for tracking software development application, IT manufacturing, financial and other more type of projects. The application uses ASP.NET, SQL Server 2000 and Web Services.

• Responsible for overall technical design of application
• Design architecture to implement in the application
• Prepare Technical Design Specifications Documentation
• Update technical design documents whenever necessary
• Resolve technical design and coding issues
• Ensure coherence of design with other applications
• Resolve technical design issues escalated . Lead application development

• Analyses the functional concept of the application . Programming and coding the application
• . Carry out support, maintenance and enhancements . Prepare Users Instruction & Manual Designed and Developed the following applications:
• . Product Complaints. An intranet-based system for United Laboratories Inc. that allows product complaints data entry and manipulations, query, visual report generation of the products offered and manufactured by the company.
• . Issues Monitoring. An intranet based system for United Laboratories Inc. that allows users to enter in issues about the applications deployed by the IT department to different departments of the company. This system allows auto-emailing / SMS auto-sending of the issues to concerned analysts that would handle the issues above mentioned. In addition, this system also is able to generate a visual and tabulated report on a given range of date desired by the administrators based on the performance of each analyst to those concerned issues.
• . DotNetXChallenge Pusoy Dos 2001. This project served as a .Net training project for the developer. X-Challenge is a programming competition showcasing of the ability of .Net enabled programs that directly interact with one another using the Microsoft.Net Framework.
• . GoMailGo. A mobile utility where the users have access to any publicly accessible
• POP3 based e-mail server from their mobile device. GoMailGo supports all current mobile devices with Internet Access.
• . AdRotator. A web based utility site which allows customers use weights to weigh banner (that is make some banners appear more often than others). It supports multiple banner sizes/ad positions or simply called ad positions.

• As the system's programmer of the company's employment system and payroll system, responsibility includes providing system analysis and design, database design, programming of the system.
• Responsible for orienting the encoders and the accounting clerks on the software uses and functions. Responsibility also includes data backup and minimal trouble shooting and software installs and providing resolutions to SW conflicts whenever necessary.