SUMMARY

• Hands on IT QA Manager with over 13 years experience in all phases of SDLC, Software testing, Documentation, Business requirements Analysis and software requirements specifications
• Result driven, self motivated problem solver possessing exceptional leadership abilities and strong analytical skills.
• Extensive experience in hiring, mentoring, training and performance reviews of direct reports.
• Extensive experience in Quality Assurance across various Industry domains such as Banking, Healthcare, Logistics and Insurance.
• Extensive knowledge in managing enterprise system implementations, IV, RT/HME as well as X12 transaction sets.
• Extensive experience in leading small to very large implementations.
• Well rounded QA background in working with different software methodologies such as Waterfall, Agile and test driven
• Highly adept at developing and implementing test strategies, operational procedures and quality methodologies to support development and release of business applications.
• Great Exposure to risk assessment and test reporting.
• Extensive test management experience using bug tracking tools such as Test Director, Quality Center, ALM, Jira, Test Rail and Bugzilla
• Client facing experience with excellent skills in project management & execution, communication, resource management and onsite - offshore delivery management.
• Highly Organized and Process Oriented with focus on Quality of the deliverables and customer satisfaction.

TECHNICAL SKILLS

• Operating Systems: Windows 2008 R2/ Windows 7 Enterprise/ 2003/ 2000/ XP and UNIX.
• Automation Testing Tools: Win Runner, TestQuestPro, Quick Test Pro and Rational Tools.
• Web Technologies: ASP, Web Services, Windows services, JavaScript, VBScript, HTML, CSS, XML, Dreamweaver, Adobe Photoshop
• Databases: MS SQL Server 2008/2005/2000/7.0/6.5, Oracle 8i/9i, PL/SQL
• Test Management Systems: Application Life Management (ALM), Quality Center, Test Director, Bugzilla, Jira, PLOG Suite, Test Rail and CNR Reports
• Servers (Application/Web/Transaction): IIS 5.1, IIS 6.0
• EDI: BizTalk, Mercator
• Version Control Tools: MS Visual Source Safe, Team Foundation Server, Star Team 5.2
• Documentation and Project management Tools: MS Project, MS Office, MS Visio

PROFESSIONAL EXPERIENCE

Confidential

SR Consultant

Responsibilities:

• Responsible for the test planning of the CORE business into the MRAS product.
• Responsible for managing the end to end scripts for CORE/PRIME products
• Responsible for maintaining the Traceability Matrix of the business requirements for the implementation
• Responsible for maintaining test artifacts for the AUW Stream
• Responsibility for traceability matrix of requirements against the designed test cases
• Responsible for working with the core automation team to define the automation scripts meant for regression testing.
• Provide a detailed Test Execution Report to Project Management at the end of each release.
• Facilitate meetings with BSA's and SME's to get the QA queries sorted out during the test planning phase
• Prioritize the tasks for the internal QA team and work closely with the vendor to resolve the issues opened during testing phase.
• Work closely with App development team to understand the production issues and remediate the issues by rendering QA support for the same.
• Provide training to the newly on board QA resources and ensure the productivity is achieved by filling the knowledge gaps.
• Co ordinate the tasks with both onsite and offshore resources to ensure the deliverables are met.
• Provide the right status to the leadership and ensure the metrics are delivered to reflect the right visibility of the status, risks associated with the implementation.
• Work closely with automation team to design the automation suite that optimizes the regression suite and improve the productivity.

Confidential

Software Quality Assurance Manager

Responsibilities:

• SME on all Coram systems and efficiently have team tested and migrate them to the CVS Data center using the right test strategy.
• Manage a team of 6 resources and coordinated with business to cross train all the resources to understand the IV business.
• Responsible for the direct reports performance reviews, hiring and aligning them to the leadership vision
• Manage multiple portfolios and accountable for projects and deliverables.
• Manage an offshore team to coordinate work activities and train them to increase productivity
• Responsible for managing testing of all the application interfaces.
• Efficiently ran the talent maturity program for the entire QA org and won accolades from all the senior leaders.
• Rated high for 2 consecutive years and was rated the best in the QA domain.
• Participate in all the Knowledge Management sessions and help the new managers understand the Specialty domain.
• Single point of contact for all the QA metrics of Specialty IT QA org.
• Manage the demand of the projects and forecast of the right number of resources.
• Proficient in cross training folks on defect management systems and implement the defect life cycle.
• Effectively look for cost saving venues and worked closely with automation group to automate the regression suites to gain the needed productivity.
• Exposure to Vendor Management, risk and issue management
• Efficiently handle all the operational activities of the team which includes resource management, demand capacity planning, project estimations, budgeting and induction of new resources into the team
• Document, implement, monitor and enforce all the processes for testing as defined by the Org.
• Involve in defining/reviewing test strategy, test process, templates and check lists at a portfolio level.

Confidential

Software Quality Assurance Advisor

Responsibilities:

• Manage a team of 6 resources and coordinated with business to cross train all the resources to understand the IV business.
• Manage an offshore team to coordinate work activities and train them to increase productivity
• Responsible for managing testing of all the application interfaces and enhancements.
• Manage schedule and implement the right strategy for numerous testing assignments, ensuring on time, on budget and quality of the system changes.
• Foster existing relationships while building new ones both internally across the organization and externally with vendors.
• Manage team, including hiring, retention and performance management.
• Work with management to prioritize & implement system enhancements, bug fixes and project releases.
• Manage implementation of vendor product that migrated all the IV locations from VAX platform by going through custom development
• Responsible for training users on the UAT test efforts and help them arrive at the business scenarios to effectively test the systems.
• Guide resources on risk assessment and mentor them to use the right strategy to test the systems.
• Manage the SDLC process of the overall implementation in Quality Center
• Responsible for maintaining the Traceability Matrix for the business requirements pertaining to the Interfaces and Group enhancements for various implementations
• Maintain test artifacts in Quality Center
• Create traceability matrix for requirements and the designed test cases
• Responsible for working with the core automation team to define the automation scripts meant for regression testing.
• Provide a detailed Test Execution Report to Project Management at the end of each release
• Implement the right Test strategy by utilizing the Business requirements, design documents, Use case diagrams and Activity diagrams.
• Responsible for defect management and triage process with all stake holders
• Responsible for writing numerous complex reports to support user's data needs.
• Responsible for the training of users as well as the test data for the training needs.
• M and QA the aintain the IMS system test environment by managing and performing software upgrades populating test data
• Responsible for test estimates, resource forecasts and utilization
• Oversee compliance to quality assurance policies, procedures and standards for the department.
• Work as the ALM Administrator and also the single point of contact to implement all processes in ALM.

Confidential, CA

Responsibilities:

• Analyze the IBM WCM tool to gain knowledge and understanding of various features available to our disposal that can be used for portal implementation.
• Manage an offshore team to coordinate work activities and trained them to increase productivity as well as making them understand the scope of the portal implementation.
• Responsible for managing testing of content as well as the work flow features.
• Over seen the automation of the complete regression test suite using QTP and ALM in 2 different phases and provided a 90% regression coverage using the automation scripts.
• Manage the SDLC process of the overall implementation in Quality Center
• Responsible for Content and Sitemap of the portal along with validating all the Security features of different user roles set up with in the Content Management tool.
• Responsible for performing the load testing on both the nodes for the fall back conditions of Web Sphere and Load balancer.
• Responsible for maintaining the Traceability Matrix for the business requirements pertaining to the Portal and its various testable features.
• Maintain test artifacts in Quality Center
• Create traceability matrix for requirements and the designed test cases
• Provide a detailed Test Execution Report to Project Management at the end of each release

Confidential, CA

Software Quality Assurance Advisor

Responsibilities:

• Analysis and Documentation of the EDI data structure for 823A and 835A Data files.
• Responsible for the System Integration testing of the various modules including the back end matching process.
• Responsible for conducting status meetings with the client, reporting about the status of project and also to perform discussions on any ongoing issues with the development team.
• Responsible for completely maintaining the system from testing perspective.
• Completely document the back end process to help the Offshore understand the end to end flow and follow instructions outlined so that accurate testing conditions are arrived at.
• Manage an offshore team to coordinate work activities and train them to increase productivity
• Coordinate the automation of various critical functionalities by arriving at the scenarios and the test conditions with the offshore team.
• Accomplish automation of identified scenarios with total integration of QTP and ALM.
• Manage the SDLC process of the overall implementation in ALM
• Responsible for generating adhoc reports to the users on request using complex SQL queries, Stored Procedures written on SQL Server 2005 db.
• Responsible for maintaining the Traceability Matrix for the business requirements pertaining to the Web front end work Queues and the back end matching process for the implementation
• Responsible for all test artifacts derived out of ALM and other sources
• Create traceability matrix for requirements and the designed test cases
• Provide a detailed Test Execution Report to Project Management at the end of each release
• Work with the Solutions Delivery group to get the user requested web applications or reports tested to support business use.
• Responsible to interact with Business users to get the requirements clarified even before the functionality is ready for testing.
• Responsible for the defect management of the application and report delivery to stake holders after the triage process.
• Compile the right SQL queries to accomplish back end testing
• Responsible for writing numerous complex reports to support user's data needs.
• Responsible for the training of users as well as the test data for the training needs.
• Responsible for maintaining end to end scripts detailing the design steps for CRA application.
• Maintain the CRA system test environment by managing and performing software upgrades and populating test data
• Assist with the coordination of software release upgrades and reviewed documentation
• Responsible for preparing estimates and schedules for various software releases.

Confidential, CA

Responsibilities:

• Responsible for gathering the Business Requirements from the users and understand the scope of the project and deliverables.
• Involved and worked with the On Site team in Analysis of the existing system, define Traceability matrix and gap analysis and also participate in the detailed design based on the new BRD.
• Coordinated the testing activities between On-Site / Offshore team for completing the System integration testing and QA Regression cycle tests.
• Responsible for the System Integration testing of the various modules including the back end matching process.
• Responsible for conducting status meetings with the client, reporting about the status of project and also to perform discussions on any ongoing issues with the development team.
• Responsible for completely maintaining the SIT environment from testing perspective.
• Manage offshore team to coordinate work activities and train them to increase productivity
• Manage the SDLC process of the overall implementation in ALM
• Create traceability matrix for requirements and the designed test cases
• Provide a detailed Test Execution Report to Project Management at the end of each release
• Created Test strategy document by utilizing the Business requirements, design documents and adhoc discussions with the users.
• Responsible to interact with Business users to get the requirements clarified even before the functionality is ready for testing.
• Responsible for maintaining end to end scripts detailing the design steps for BMS application.
• Maintained the BMS system test environment by managing and performing software upgrades and populating test data
• Responsible for preparing estimates and schedules for various software releases.