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Software Quality Assurance Resume

Seattle, WA

Summary of Qualifications

Solid knowledge in software localization/globalization and structured software development life cycle methodology, Strong analytical and communication skills, Professional software engineer with more than 10 years software and hardware testing experience. Software localization/internationalization test experience.



  • Operation Systems: iOS5, iOS4, Windows 7, Windows 2008 Server R2, Windows Vista, Windows 2008 Server, Windows XP.
  • Hardware: Desktop/Laptop PCs, iPhone, iPod, iPad, Packet PC, Tablet PC, Multimedia Products
  • Development Software: Visual Studio, Product Studio, LocStudio.
  • Other Software: Microsoft Office, Microsoft Visio, others.

Professional Experience

Software Quality Assurance AnalystSeattle, WA 2011 – 2012

  • Performed quality assurance (QA) testing for the Starbucks software (Starbucks), Tested the iOS mobile application on iPod touch, iPhone and iPad.
  • Analyzed Starbucks software (Starbucks) bugs in different version of iOS, include iOS4 and iOS5.
  • Tested starbucks.com web site and mobile web site to assure proper functions.
  • Tracked and logged test results and issues into database (TFS). Communicated with developers and followed up through resolution.
  • Executed compatibility testing (both Hardware & software) to ensure consistency of behavior throughout the product.
  • Created and updated product defects in the defect tracking tool.
  • Perform bug fix verification and regression testing in a black box environment.
  • Create comprehensive test cases for English and other localized versions (German and Korean) Starbucks software (Starbucks).

Software Development Engineer in TestRedmond, WA 2000 – 2010

  • Analyzed software bugs and globalization/localization/localizability problems in multi-lingual (international) versions of Windows operating system in more than 60 different languages.
  • Tracked localization bugs in database (Product Studio). Cooperated with localization PMs and followed up through resolution in LocStudio.
  • Performed quality assurance (QA) testing for the operating systems and service packs of Windows 7, Windows server 2008 R2, Windows Vista, Windows XP and Windows server 2003.
  • Conducted the full life cycle function and interface testing for operating systems of PCs and peripherals including printers, scanners, digital cameras and Windows portable devices supported by Windows OS.
  • Created, developed and executed complex test strategies, test plans and test cases for assigned components.
  • Developed and executed automated test scripts and manual test cases.
  • Tracked and logged test results and issues into database (Product Studio). Communicated with developers and followed up through resolution.
  • Employed effective test methodology, automation and/or tools to achieve maximum coverage for the software/hardware testing in the most efficient way.
  • Setup and maintained the test lab environment. Communicated with major hardware manufacturers (Sony, Toshiba, Lenovo, HP, Dell, Samsung, etc.) for the product updates.

Software Test EngineerRedmond, WA 1997 – 2000

Windows International Test Team

  • Tested the operating systems and service packs for Windows 2000.
  • Worked in Print and Digital Imaging Test Team and tested all printing related areas, including: printing via network, DBCS fonts, Multi-language user interface (6 Far East and Middle East languages), settings and functions migration during the upgrade, the compatibility of different printers to Windows 2000.

Windows CE Team

  • Tested the first Chinese version of Windows CE. Testing areas included Connection between PC and Palm-size PC, IR connection, connection via network, Data Synchronization, Wireless communication, Pocket Internet Explorer (PIE), Input Method (IME), Applications Manager, File Converter, Backup/Restore, and Windows CE Services installation.

Windows 98 Team

  • Tested Windows 98 operating system. Tested the compatibility of different applications to Windows 98. Reproduced custom reported bugs.


Master of Science (M.S.) Degree in Electrical Engineering (Computer Engineering)

B.S. Degree in Biomedical Engineering and Instruments

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