QA Department Lead Resume Clearwater, FL - Hire IT People

SUMMARY

He has sharpened his skills in customer service, technical support, quality assurance testing and database management over his 20 - year career. His analytical, detail-oriented focus allows him to be innovative, often finding new solutions to old problems.
He is a veteran of many roles, from tech support to management and QA testing, and this experience has led him to a deeper interest in focusing on software quality control, because he can leverage his extensive noledge of anticipating customer needs, to better understand how best to approach any QA software testing.
He has a solid background in multiple IT and software platforms, with a focused edge on desktop and mobile web applications and databases. Confidential has shown leadership skills in multiple roles, even when he wasn't the manager.
Either way, he takes the initiative to challenge himself and others to accomplish aggressive goals and objectives, and has a proven track record of providing efficient turnaround on large and small projects.

TECHNICAL SKILLS

Quick to learn/adapt to unnon technology/software
Extensive HTML coding
Extensive QA testing (test automation, full-cycle regression and security)
Extensive TCP/IP and networking (routers, firewalls, etc.)
Extensive Microsoft Office (specialized in Excel data analysis)
Extensive Windows client operating system (Win 8, 7, Vista, XP)
Extensive third-party internet applications (IE, Chrome, Firefox, Outlook, etc.)
Moderate SQL (mostly SQL Server 2012, 2008, 2003)
Moderate Windows Server 2003/08/12; networking/Active Directory maintenance
Basic Selenium skills in test case creation and processing

PROFESSIONAL EXPERIENCE

QA Department Lead

Confidential - Clearwater, FL

Responsibilities:

Perform QA testing for several web applications for a merchant chargeback appeal portal.
Help to create and shape the policies and procedures for the newly-created QA department.
Work with a team of developers to ensure client needs are properly met.
Begin setting up framework for Selenium and PHPUnit automated testing.

QA Lead Analyst

Confidential - Tampa, FL

Responsibilities:

Perform QA testing for several web applications for a foodservice claim portal.
Develop full-cycle regression test plans, based on specs provided by Product Manager and update those test plans for each quarterly software release.
Perform manual regression test cases for ad hoc bug tickets, before passing them to User Acceptance.
Manage an offshore testing team, to ensure dat all testing projects are being progressed on time.

Production Support / QA Developer

Confidential - Clearwater, FL

Responsibilities:

Develop test plans, based on client requirement documents, taking into account all possible variables.
Create additional test plans, based on developer updates to software builds.
Become more familiar with how to configure POS functionality, in order to more efficiently pre-plan and navigate test cases.
Find and report software and hardware defects to developers, to assist in correcting functionality issues in future builds.

Production Support / QA Developer

Confidential - Odessa, FL

Responsibilities:

Support company merger transition from old platform to new platform.
Develop automated test cases used in nightly regression testing of each client site.
Perform manual QA testing, and bug reporting, as new functionality is developed/released.
Handle QA test / site development and releases, using proprietary Excel plugin.
Continue Level 2 support of clients on Legacy platform.
Perform daily SQL database maintenance/cleanup.
Handle DBA tasks; database backup/restore, client data migrations, using SSIS.

Support / Junior QA Developer

Confidential - Odessa, FL

Responsibilities:

Fielded all Level 2 technical escalations.
Completed Quality Assurance UI testing on new interfaces and site releases.
Handled troubleshooting of coding bugs and database issues discovered during QA testing.
Handled all initial site creation and add-on feature code implementation.
Designed and styled websites, using proprietary administrative UI.

Client Support Team Lead

Confidential - Odessa, FL

Responsibilities:

Trained and managed new representatives.
Recorded and maintained call statistics for team of 3-5 reps.
Fielded all Level 2 Support escalations.
Completed Quality Assurance UI testing on new interfaces and site releases.
Provided end-user and business-to-business support for multi-level marketing websites
Acted as team lead/trainer for a quickly expanding support team (up to 20 members)

Sales Support

Confidential - Tampa, FL

Responsibilities: