OBJECTIVE

• To secure a leadership position with an organization dat will value my twenty - five years of Information Technology experience; allowing me to contribute to teh growth, relevance, and maturation of its teams, customers, and products. A company dat encourages autonomy, continued learning, and optimal benefits for its employees.
• Over 12 years of experience managing teams of up to 65 resources in multiple locations, including onshore/offshore models
• Hiring, performance management, coaching and training teams
• Managing, negotiating, and maintaining SOWs for contract employees
• Over 12 years of experience in Program/Project Management
• Over 3 years of experience Product Management
• Over 2 years technical pre-sales and solution consultation experience with Confidential
• Consult with strategic customers on software and tools and solutions (including SAAS products) for Application Delivery Management products
• Responsible for Customer Relationship Management, issue escalations and resolutions for strategic accounts
• Utilized Salesforce to track and manage leads and opportunities, as well as customer contact
• Authored and maintained presentations and demos for clients, partners, and vendors at all levels of strategic organizations
• Responsible for RFIs and RFPs to facilitate customer requirement satisfaction
• Over 15 years of experience providing various management reports and statuses

PROFESSIONAL EXPERIENCE

PRODUCT & QUALITY ASSURANCE MANAGER

Confidential

Responsibilities:

• Mentor team on Scrum Principals
• Responsible for managing Daily Scrum, Sprint Planning, and Retrospective meetings
• Ensure User Stories, Feature Requests, Defects, and Tasks are defined and maintained in TFS to comprise teh Product Backlog
• Understand and monitor teh NENA i3 standards documents, as well as market developments, to build and maintain a product roadmap for teh Evolution product portfolio. This includes both networking and PC-based 9­1-1 Call Handling products
• Lead meetings with teh Executive T eam and Development to prioritize and guide development activities (Product Backlog Refinement)
• Support pricing decisions for all products through appropriate analysis and interpretation of external market forces and internal cost analysis
• Develop and maintain teh portfolio of internal and external documentation, and participate as needed in external meetings with customers and prospects
• Define and maintain Product Roadmap
• Design, implement and manage a thorough Quality Assurance process for teh company, including development of teh technical resources needed to perform QA on teh products
• Perform teh primary QA functions and ensure dat all products are delivered with optimal quality

MANAGER- PRODUCT TECHNOLOGY QA

Confidential

Responsibilities:

• Provided insight and best practices for utilizing teh Scrum framework
• Mentored on Scrum Alliance terminologies and principals
• Coached teh team on people, artifacts, and meetings associated with Scrum
• Determined teh best way to utilize tools to make work flows more efficient
• Used Jira and Confluence for managing Product Backlog, Spring Backlog, Defects, User Stories and Features.
• Managed teh Dallas, Chicago, India, and Belarus test practices and processes
• Provided standards and best practices for release processes and test integrations using teh Scrum framework
• Provided guidance in automation framework, continuous testing, and continuous integration
• Ensured our processes, practices, and methods mature with teh growth of company so we can deliver best in class products and services.

SOLUTIONS CONSULTANT ARCHITECT

Confidential

Responsibilities:

• Partnered with customers and Sales Team to provide software solutions to enable customers in attainment of business, organizational, and application delivery goals.
• Facilitated relationships, support, and enablement opportunities for customer with HPE Partners.
• Authored and provided demos/training on HPE ADM software solutions to customers and partners to show how HPE tools and solutions bring value, efficiency, and maturity to organizational goals.
• Facilitated implementation and integration of HPE Software products with Partner products.
• Introduced customers to licenses, services, and technical offerings, including SaaS
• Utilized Salesforce to update leads, contacts, and opportunities.
• Provided insight to customers on tools and best practices in Scrum (AgileManager), Mobile Testing, SaaS, Performance Test, Automation Frameworks, as well as Network and Service Virtualization
• Worked with clients to understand their tool set (Partner and competitor platforms) for integration and efficiency of workflows

MANAGER - SYSTEM INTEGRATION QA

Confidential

Responsibilities:

• Managed all manual, automated, and performance testing for projects and maintenance releases (team of varying sized in multiple locations).
• Defined, implemented, and managed multiple projects of varying complexity and technologies
• Defined, implemented, and refined System Development lifecycle across all IT and business areas (Business Teams, PMs, BAs, Development, as well as Operations Teams)
• Fostered continuous process improvement in all stages of teh Software Development Life Cycle
• Hired and managed a team of QA and QC professionals in various locations (St. Louis, Denver, India)
• Defined and implemented testing tools, upgrades, and integration
• Provided test services for projects in support of internal and external application development efforts
• Ensured system integration of developed solutions from billing through provisioning (including CPE)
• Coached and mentored team in providing support of complex and strategic work responsibilities
• Allocated resources and assets based on location, skill set, and available resources (environments, labs, devices, etc.)
• Provided reporting of project statuses, managed defects, and provided authorization to promote solutions (through defined stages to production)
• Mentored other groups in teh organization in testing, tools, methodology, and QA practice
• Negotiated and edited SOWs for contract staff augmentation (including budget)
• Administered and approved timesheets and invoices for contractors and employees
• Resolved/escalated issues to resolution
• Coordinated and supported lab infrastructure and formal test environments
• Helped to transition teh SDLC from waterfall to scrum (Engineering Teams)