SUMMARY

• Results oriented IT Professional with 13 years of experience in various branches of IT and all aspects of SDLC. Proven liaison and partnership skills to effectively manage client expectations along with accomplished communication, negotiation and problem resolution skills. Innovative problem solver with hands on data, testing, project/release management experience with the ability to see both the business and technical sides of the problem or request.
• Strong analytical skills partnered with a high attention to detail, a solid technical background, and the flexibility to quickly adapt to new software and procedures as business needs change.
• Looking to leverage all of the aforementioned skills, qualities and experience gained within a company that will allow me to continue my growth and provide an enriching environment that will sustain me in all of my objectives and goals.

TECHNICAL SKILLS

Tools: MS Office (Word, Excel, Outlook, PowerPoint, Visio, Project, OneNote), Adobe Acrobat, Slack, Zoom, Bugsnag, MS Test Manager, MS Team Foundation Server, MS Visual Studio Team Services, Trello, Zube, Atlassian JIRA, Atlassian Confluence, Zephyr, TeamCity, SAP Business Objects, TablePlus, PLSQL, MS SQL Server Management Studio, MySQL, Oracle, DB2, Informatica IDQ, Tibco MDM, MS Access, MS Power Query, MS Power Pivot, MS Power BI, MS Visual Studio Code, MS Visual Studio 2017, Sauce Labs, Applitools, Selenium (C#), NUnit Framework, CrossBrowserTesting, Testing Anywhere, WAPT, SoapUI, BrowerMob, JMeter, Burp Suite, IBM Cognos Analytics, Guidewire PolicyCenter BillingCenter ClaimCenter and InfoCenter, IBM Glossary Anywhere

Systems: Windows, UNIX, Linux, Mac, Apple iOS, Android

PROFESSIONAL EXPERIENCE

Confidential - Cincinnati, OH

Quality Assurance Lead

Responsibilities:

• Used all prior working knowledge of SDLC/STLC process to bring maturity and value to a startup organization.
• Built and enforced Quality Assurance Processes and Standards.
• Analyzed the Business Requirements and system specifications and identified the test requirements.
• Created Test Requirements Specification documents, Test plan and Test Result documentation.
• Involved in implementing SDLC/STLC, Agile Scrum and Kanban Process, Business Process Design.
• Wrote and executed the test cases manually.
• Attended daily scrum meetings.
• Performed functional, integration, regression, positive, negative and user acceptance testing.
• Logged the errors, reported defects, determined repair priorities and tracked the defects until resolution.
• Monitoring test progress throughout the project release cycle, providing test results and status reports.
• Provided training for all IT team members in requirements, testing, management, processes, and tools.
• Assisted as an admin for both JIRA and Zube projects.
• Identified need and assisted in migration from Zube to JIRA for better project and issue management.
• Helped leadership understand the need and value for the small organization to utilize Kanban over Scrum to ensure continuous delivery as the Scrum process tended to lean more waterfall in its execution.
• Communicated opportunities for growth and improvement openly to senior leadership and investors.

Confidential — Mason, OH

Quality Assurance Analyst

Responsibilities:

• Reviewed and provided input to Business Requirements, Functional Specifications, and Acceptance Criteria to ensure they are complete, testable, and not ambiguous.
• Managed all test assets to support the QA process including a strategy for identifying risk, prioritizing testing activities, and communicating testing metrics.
• Planned, scheduled, and performed tests that address functional, regression, data integrity, security, and performance with an understanding of required data and expected results.
• Documented issues in a manner that minimized the communication loop by providing the detail necessary to accurately triage and focus development effort on the most efficient resolution.
• Evaluated, developed, and utilized new test tools and techniques to expedite and enhance testing.
• Documented test activities, evaluated the quality of the product throughout the development lifecycle, and communicated information clearly to team members and stakeholders.
• Some experience in design and maintenance of automated tests that provided functional, regression and integration test coverage for applications and services.

Confidential — Amelia, OH

Requirements Engineer

Responsibilities:

• Tracked, managed, and reported issues and scope changes on project efforts.
• Produced business and technical documents such as scope statements, business requirements, technical requirements, risk analysis, and assumptions/dependencies.
• Streamlined process for Requirements Analysis and Design documentation.
• Served as a technical and functional resource for others.
• Participated in Data Stewardship process providing insight on issues related to data quality and governance.
• Attended kickoff and other project-related meetings with end business users to understand initiative objectives, document results, and capture follow ups.
• Assisted in the creation of test cases and test data for the execution of Unit, Integration, and Usability testing.
• Identified continuous process improvement opportunities and operationalize solutions.
• Provided support to end business users by answering quick hit questions or directing to the Information Experience Designer or Change Management Professional

Quality Assurance Analyst

Confidential

Responsibilities:

• Reviewed project requirements to ensure full understanding of test needs and deliverables.
• Reviewed functional and design specifications to ensure test cases validate business use.
• Identified test requirements from specifications, map test case requirements, and design test coverage plan.
• Developed, documented and maintained functional test cases, regression suites, and other test artifacts such as test data.
• Executed, tested, and compiled test logs and test results for reporting.
• Identified, replicated, reported and tracked defects and assisted developers in defect resolution.
• Scheduled and facilitated defect triage meetings.
• Led data conversion and data validation testing efforts.
• Contributed to continuous improvement of processes.
• Worked closely with analyst, development, and test lead to perform comprehensive software testing.
• Responded to customer requests in a timely and efficient manner.
• Facilitated and performed cross browser testing on various OS, browser, and resolution combinations.
• Aided in the creation and troubleshooting of automation and performance/load scripting.
• Familiarity and experience with smoke, regression, functional, and cross browser/OS testing.
• Some hands on experience with automation and load test scripting and execution.
• Managed scope and schedule for application release management.
• Coordinated with IT and business teams to prioritize enhancements and defects into releases.
• Worked with the product owners to define requirements for all business change requests within a release.
• Developed and managed product backlog in MS Team Foundation Server.
• Provided regular release status updates to product owners.
• Tracked and resolved issues related to scheduled releases, escalating when necessary.
• Created documentation and artifacts for releases, including release plans, build summaries, release checklists, and release notes.
• Coordinated release deployment across business, development, and operations teams.
• Designed and implemented efficient procedures for the installation of change to IT systems.
• Ensured implementation and deployments adhered to DAV development practices for audit and compliance.

Confidential - Blue Ash, OH

Business Analyst

Responsibilities:

• Reported to the Director of Business on Kroger Program Mercury.
• Created business data reports and dashboards using Web Intelligence and Microsoft PowerPivot.
• Gathered requirements for mapping item attribution to in-store department code using GDSN Schema.
• Wrote code mapping in-store items to requirements based on attributes, and made corrections to existing code based on changing business requirements and attributes.
• Worked closely with technical architects providing requirements necessary to create detailed reports and concise dashboards for various business teams to provide actionable data reports and high-level dashboards showing trending business team progress over time using Microsoft PowerPivot and Web Intelligence.
• Created streamlined reports for business users using Web Intelligence and joining multiple universes improving efficiency of the end user rather than having them requesting data from multiple manually keyed programs fed by the same data source.
• Assisted with Kroger category manager/buyer discussions and creating documentation for understanding business needs, attribute requirements, family tree mapping, and valid values.
• Worked closely with the Mercury business, technical, and data migration teams to ensure all attributes and valid values were represented in all technical documents.
• Translated business requirements into low level code design documentation.
• Trained and lead a four-member team on writing low level code, initial draft of business requirements documents, and collection of GDSN/ Kroger specific attributes and valid values.
• Performed quality assurance checks to ensure accuracy of code. Increased capacity and accuracy by programming Excel VBA automation in the quality check process to ensure correct mapping of attributes used in code to the technical documents used by technical development/ data migration teams.
• Maintained version control of all code files externally communicated with 1WorldSync technical development teams in alignment with Agile release iteration schedule.
• Participated in PI Planning sessions with Kroger Program Mercury IT & Business teams as well as 1WorldSync
• Improved team efficiency by streamlining anticipated workflow and the scheduling process.
• Educated the Kroger supplier engagement team in low level code design and maintenance.
• Responsible for converting suppliers to GTIN-14 / EDI 5010 compliance in preparation for the Program Mercury (Data Migration) process.
• Established standard inputs for all downstream process by creating an automated GTIN-14 submission form sent to suppliers based on .prn input files generated on a daily basis, which provided additional instruction for suppliers to ensure accuracy of their data as well as pre-validation of the data.
• Streamlined overall project status reporting by providing automation to the weekly and monthly progress reports including miscellaneous reporting for team leads.
• Provided cross-functional MS Excel support within the Mercury Program.
• Validated and processed GTIN-14 files returned by suppliers for over 2,000 company prefixes and provided clean error free .prn file for the technical team to be loaded into the database.
• Maintained project tracking spreadsheet daily by updating converted prefixes, contacting suppliers for follow-up requests for return of item files necessary for their conversion. Proactively contacted suppliers via phone to ensure their on-time conversion and providing escalation where appropriate to ensure conversion of the prefix. Provided direct support and training for suppliers not familiar with GDSN standards.