SUMMARY

• I am a dedicated Quality Assurance professional with the business knowledge and skill set to achieve company’s objectives.
• I excel in managing changes and processes to meet client needs.
• I am a team player that can partner with cross functional teams to ensure that the deliverables are successfully completed.
• I am experienced in agile and waterfall development environments.

TECHNICAL SKILLS

• Kanbanize, Selenium WebDriver, Selenium Grid, Selenium IDE, TestNG, Eclipse IDE, Appium, Silverpop
• Epiphany, Basic SQL, Microsoft Office Suite, MS Project, Visio, Lucid Charts, Rally’s Project Management Software for Agile Software Development
• Jira Project Management and Issue Tracking Software, basic HTML & Java.

PROFESSIONAL EXPERIENCE

Confidential

Senior Quality Assurance Analyst

Responsibilities:

• Responsible for end - to-end testing of complex web applications, data driven user behavior, and dynamic content within advanced CRM applications, ensuring compliance with all business, functional, data, and technical requirements
• Partner with account managers, developers, project managers and other team members to ensure project requirements are well-defined and accurately depict defined features and functions
• Responsible for test plans, test cases, test execution, and defect management
• Actively involved in the ongoing evolution of company's quality assurance best practices
• Manage changing priorities, processes, and client needs during project execution
• Troubleshooting and managing bugs and requirement gaps through various tools and platforms
• Data validation for various web and email related testing efforts through a number of different platforms
• Manage and track issues uncovered while testing through multiple systems and testing results documents
• Successfully created and executed a number of Selenium WebDriver scripts with some using a data driven framework and TestNG to improve testing efficiencies, reduce manual testing efforts, and improve the validation of complex data elements

Confidential

Quality Assurance Analyst

Responsibilities:

• Liaison to developers and project managers in all aspects of testing project deliverables
• Responsible for testing eCommerce and eLearning across multiple platforms
• Created, reviewed and performed manual and automated test cases
• Created and executed MySQL scripts across the Test and Stage environments for testing of current functionality changes and regression testing
• Logged and tracked issues uncovered while testing through multiple systems
• Functioned in both agile and waterfall development environments with frequently changing requirements and features sets
• Collaborated with Business Analysts, Project Managers, Product Line Managers and Web Developers to ensure we had accurate requirements
• Reviewed and analyzed requirement documents and functional specifications for proper test planning and test case creation
• Updated and maintained a number of areas of the Web site as the CMS expert
• Troubleshooting web issues and researched code base to determine a resolution

IT Project Manager/Team Lead

Confidential

Responsibilities:

• Partnered with Stakeholders, Management, Web Development, Operations, Marketing and Quality Assurance teams to ensure proper eLearning functionality, marketing content, layout design and compliance requirements were met
• Gathered and documented requirements, managed project expectations and provided communication to ensure project deliverables were met
• Analyzed and reviewed requirement documents to develop project plans, track project execution, manage change, develop and execute implementation plans
• Managed the priorities and workload for the maintenance teams
• Responsible for sprint reviews to determine if code was ready to be released
• Partnered with Developers and QA to create, review and execute manual test cases
• Logged and tracked issues uncovered as well as prioritize into future release windows

Confidential

Marketing Consultant/Lead

Responsibilities:

• Developed, implemented and managed marketing efforts including; direct marketing, radio, advertising, event sponsorship, & recruiting
• Managed the content and design of the company’s Web site
• Ensured quality, brand and compliance standards were implemented on marketing and communication pieces used

Confidential

Marketing Consultant/Advertising Specialist

Responsibilities:

• Managed and coordinated the development, production and delivery of a high volume of diverse advertising projects daily with time sensitive deadlines
• Partnered with internal and external production agencies to ensure that the publications required specs and materials needed were met
• Created and updated a high volume of communication pieces with tight deadlines
• Partnered and established communication channels with a number of cross functional teams, external vendors, communication consultants, and relationship managers to effectively utilize clients communication budgets
• Managed the process of all internal mutual fund transfers
• I completed on average, 200 share class conversions and 2800 transfers/month
• Balanced, reconciled and monitored the daily activities on mutual fund accounts and solved any discrepancies

Confidential

Mutual Fund Customer Service Associate

Responsibilities:

• Mutual fund product knowledge expert for customers, sales force and co-workers in a call center environment
• Provided sales process and procedures support for sales force to ensure NASD compliance regulations were followed
• Provided solutions for escalated customer issues and trade complications