SUMMARY

• Technical Professional with over twenty years of experience in troubleshooting and Administrating Microsoft Windows Operating Systems, Windows Office products and applications on IBM/Intel compatible PCs.
• Over nineteen years’ experience troubleshooting, repairing, and updating IBM/Intel compatible PCs. Over eighteen years of software, hardware, and firmware testing experience with software quality assurance and testing machines, following test plans, setting up labs to run tests, and manually and automated testing. Over nine years of supervisor/manager experience in Technical, Retail, and Agricultural Environments.
• Over seven years of troubleshooting and dealing with UNIX/Linux systems. Over seven years of experience in troubleshooting and Administrating Networks with HP Procurve, Cisco, and other networking products.
• Configuring and installing LAN, Wan and Wireless setups for the companies. Setup and maintained DNS/DHCP servers. Setup and deployed VOIP phone with the Cisco unity call manager. Used Cisco and other network monitoring tools to monitor and manage the network performance. Seven years’ experience in Help Desk/Desk Top support providing customer service support.
• Over five years of troubleshooting HP UNIX workstations and HPUX. Ten months experience in HP Net Servers hardware, bios, firmware and OS loads. Nine months of testing on different language operating systems. Have strong and extensive experience in customer service used on a regular basis. Have strong interpersonal communication skills in both the verbal and written areas in which used in given meetings and reports. Have a strong ability to adapt/change to new things fairly fast.

TECHNICAL SKILLS

Operating Systems (OS) (ia386, ia64): Windows 2019 server and all earlier versions of Windows server, Windows 10 and all earlier versions of Windows, VMware 5.x, 6.x, DOS 5.2, UNIX (HP - UX 10.20, 11.11, 11.23, 11.31), LINUX, Red Hat, CentOS, SUSE, Ubuntu, Mandrake 9, MAC OS, Solaris 9 - 10 (Limited), and AIX UNIX (Version 5.3) (Limited)

Hardware: Confidential, IBM, Dell, Compaq, eMac, MAC, Various Notebook and Laptop, HP workstations (4000, 6000, 8000, 9000 series), HP Unix Workstations (300, 400, 700 B, C and J series), Itainium, Super Domes/IA64, HP Blades VC (Virtual connect) and NON VC, C3000 C7000, P-Class enclosures, Cisco UCS, Synergy enclosures (TBIRD), ProLiant--HP/COMPAQ BL, DL series servers, Synergy BL servers (TBIRD), and WYSE Dumb Terminals

Applications: ASPEN systems, Max Remote/SolarWinds, Microsoft Office Suits from 95 to current, Norton Utilities, Norton System Works, Norton Ghost, AVG, Microsoft Exchange, Outlook, VISO, McAfee Virus, McAfee Ticketing, HP Diagnostics tools, Local Backup Utilities, Veritas NetBackup, EMC Networker (Legato), Data Protector, HP Navigator for Net Servers, HP OneView, VM (virtual machines) on vSphere, Cygwin, Internet Explorer, Mozilla Firefox, WinSCP, Putty, and various company applications.

Peripherals: Routers, switches, wireless, Tape drives, Autoloaders, virtual library systems (VSL), HP Enterprise Virtual Arrays (EVA), P2000 storage, HP 3PAR storage (V10000, F-class, 7000 class (7200, 7400), Solid State Drives using NAND Flash memory products, H3C network/FCOE switches, Procurve network switches, Cisco fiber switches, HP Storage works switch/Brocade fiber switch, Nimble Storage array, Cisco Unity/Call Manager or PCP (Prime Collaboration Provisioning), Cisco Meraki MV71 Camera system, Ethernet cards, Fiber cards, SCSI cards, Net raid cards, I SCSI, SATA, SSD/NVME, Panasonic/HP/Epson/Lexmark printers, video camera, digital cameras, fax machines, copiers, scanners, RF scanners, video cards, KVM Switches, USB devices, multi meters.

QA Testing Tools: QUIX (Team Track), Test Tracking System, Mantis, Bugzilla, Test plus, Clarify, WFM, Jira, Spice works

Cisco: Routing Protocols, Router OS, Programming firewalls, routers, and switches, setting up ACL’s, OSI model, Subnets, Network configuration and setup for LANS and WANS, Network Hardware

PROFESSIONAL EXPERIENCE

Confidential, Longmont Colorado

Senior QA Validation Test Engineer

Responsibilities:

• Setup 70 servers of different manufactures and operating systems to run test ring for System Compatibility testing.
• Testing Micron SSD NVME/SATA U.2 and M.2 product against Support matrix/Robustness test cases tracking bugs in Jira.
• Testing Micron SSD NVME drives in server test ring of (Cisco, HPE, Dell, Super Micro (SMC), Intel, Quanta, etc...) with system compatible test cases on OS’s of (Windows, RHEL, SLES, CentOS, and Ubuntu server).
• System level and drive level debugging SSD firmware issue, with getting UARTs, Drive logs with Micron tool, and bus traces with analyzers with firmware developers.
• Unbricking Micron NVME drives with Micron tools and firmware.
• Help other employees in trouble-shooting and updating their test environments.
• Help create OS images for the PXE server running clonezilla.
• Responsible for updating the drive firmware for testing and maintaining BIOS and firmware for servers.
• Created small test rings to debug and analyze bugs and to verify fixes.
• Debugged test scripts and help create a stable test environment.
• Help developers create test runs and trouble-shoot the test cases to find root cause of defects found.

Confidential, Greeley Colorado

System Administrator/IT Manager

Responsibilities:

• Provide support services for 300+ users & Board members located in New York and Colorado.
• Coordinate with vendors and contractors to meet any IT needs.
• Determined hardware requirements, acquired, setup, and configured hardware for MSR ( Confidential ).
• Researcher and deployed infrastructure for the plant from Dell Hyper-V system to Cisco USC blade NAND Flash memory VMware system with Nimble Storage Array.
• Deployed new network switches to Cisco to eliminate network downtime.
• Upgraded end users’ equipment with newer hardware and software.
• Investigated MSR issue for the company.
• Administrated Aspen systems software, hardware, and SQL database.
• Deployed ASPEN systems hardware and software to manage plants production to replace the 35-year-old RS6000 system.
• Created IT procedures/processes for the plant every day function.
• Upgrade the plant network from 10mb to 100mb and then to 1 GB coming in and throughout the plant.
• Created and maintain a budget for all IT hardware in the plants.
• Upgrade the telecom system off the JBS system to a new Cisco phone system throughout the company to make both plants 1 company and managed system with Cisco Unity/Call Manager or PCP (Prime Collaboration Provisioning).
• Deployed Cisco Meraki MV71 camera system for plant security.
• Deployed UPS/battery backup to both and working on a backup generator system.
• Investigated IT ordering/asset issue to cross check accounting records.
• Maintain and troubleshoot plant IT issue and needs.
• Also do all above functions remotely for our New York site.

Confidential, Fort Collins Colorado

Systems/Software Engineer Validation

Responsibilities:

• Determined hardware requirements, acquired, setup, and configured hardware for WPST-SRM testing/Support matrix/Robustness test ring.
• Testing HP OneView product against Support matrix/Robustness test cases tracking bugs in Jira.
• Testing network and fiber UI test cases on HP OneView product.
• Execute test plans, developing test plans/procedures, develop ring diagrams and Writing test plans/reports.
• Testing all UI special boot from san and OA tests cases with the HP OneView product.
• Testing any customer special configuration setup with HP OneView product.
• Setup and ran testing ring for performance testing.
• Deploying VM (virtual machines) for HP OneView product testing using vSphere.
• Field question for team members about hardware and customer testing issues.
• Manage and maintain local team’s infrastructure/testing hardware and manage and maintain China UI testing team hardware.
• Setup and maintained VMWARE/Hyper-V cluster for team.
• Put hardware orders together for team.
• Gathered testing hardware from other teams to save our team over 500K.
• Manage 3PAR (V10000, F-Class, and 7000 series (7200, 7400) storage hardware.
• Setup test lab machines, verifying hardware, OS’s loads, and fixed test machine/hardware.
• Setup/organized team storage area and rack hardware.

Confidential, Fort Collins Colorado

San/IO/Test Engineer/Validation

Responsibilities:

• Execute test plans, developing test plans/procedures, develop ring diagrams and Writing test plans/reports.
• Setup test rings to test network I/O and fiber I/O cards with high end Servers (ia64) and VC (Virtual connect) and NON-VC C3000/C7000 running with HPUX OS.
• Create ring diagram templates for the team to use.
• Setup, troubleshoot, and tear down MAX I/O testing.
• Testing network and fiber test cases on new I/O cards with HPUX OS and ran testing ring for performance testing.
• Setup test lab machines, verifying hardware, reloads on OS’s, and fixed test machine/hardware.
• Gathered newer hardware machines, flat panel monitors, KVM’s switches, and other items for the team to use.
• Setup/organized team storage area.
• Transferred to the Linux team to help test on ProLiant DL980 systems.
• Testing network, fiber, and SAS test cases on new I/O cards with Linux OS’s.
• Setup/researched new 3PAR V10000 storage array for group to test with.

Confidentia, Fort Collins Colorado

San/Test Engineer/Validation

Responsibilities:

• Execute test plans, developing test plans/procedures, writing test plans, and Writing test reports.
• Setup and ran testing ring for performance testing.
• Testing backup applications with Local Backup Utilities, Veritas Netbackup, Data Protector, and Networker (Legato).
• Setup and use EMC Networker (Legato) to run backups in San ring on all hosts and libraries, through a Cisco and Brocade switch/router. Configure fibre, LAN, and network settings for the SAN and troubleshoot issues.
• Setup and use Data Protector to run backups in San ring on all hosts and libraries, through a Brocade switch/router. Configure fibre, LAN, and network settings for the SAN and troubleshoot issues.
• Testing San ring and administrating with low and high-end Servers (ia386, ia64) running Windows, Linux, Sun, AIX, and HPUX OS to virtual library systems (VSL).
• Testing with stand alone tape drives, autoloader tape devices, libraries, Enterprise Virtual Arrays (EVA), and virtual library systems (VSL).
• Setup test lab machines, verifying hardware, reloads on OS’s, and fixed test machine/hardware.
• Setup new rack with the build server and all VLS hardware to create builds with.
• Setup the process on how to create builds, which went from 4 to 6 days down to 4 hours to create builds, which saves the company time and money.
• Create builds from software code for the VLS software hardware and create ISO images to create CD/DVD’s to load the software.
• Manage the CD/DVD burner stations hardware and software.
• Create software patches from programmer’s code for fixes and test patches.
• Trained new employees on processes and setup for team information.
• Setup and administrate team’s local server to store information and processes on, which is weekly backup to tape.
• Gathered newer hardware machines, flat panel monitors, kvm’s switches, and other items for the team to use.
• Setup the newer machine for the team to use as admin boxes and to do their work.