SUMMARY

• Over ten years of experience in Information Technology as a Quality Assurance Analyst and experience in Functional, GUI, System and Regression testing on Web based applications
• Six years of experience in Higher Education domain
• Over five years of experience in Health Insurance domain.
• Extensive Experience working with interactive/traditional development methodologies such as Agile and Waterfall.
• Ability to understand Epic/User Stories/Business/Functional/Technical Requirements/Use Cases/wireframes and translate them into Test Cases and executing them.
• Over 10 years of telecommuting experience.
• Ability to handle multiple tasks and work independently as well as in a team that is geographically distributed.
• Extensive experience in testing Web Based Applications including functional, regression, GUI, browser compatibility and User acceptance testing.
• Able to investigate, isolate and report defects discovered through the testing process to help ensure reproducibility and quick turnaround.
• Excellent organizational and interpersonal skills with a strong ability to learn new processes and systems.
• Experience working using Six Sigma SWOT Process
• Demonstrates serious commitment to accuracy and quality while meeting goals and deadlines.
• Strong work ethic, takes ownership of all duties and responsibilities.
• Active team member with excellent communication skills with an ability to interact with people from a wide range of professional backgrounds.
• Developed templates for process improvement related to testing.
• Submitted Ideas to Availity’s innovation team to develop Mobile Applications to enhance patient experience at a provider’s office.
• Highly Methodical and Detail Oriented
• Strong organizational, time management, and analytical skills

TECHNICAL SKILLS

Operating Systems: UNIX, Windows 10/7/NT/2000/XP/98/95,MS - Dos

Testing Tools: Win Runner 8.2/7.6, Test Director 7.0, Quality Center, Silk Test, Compuware’s Reconcile, Track Record (Defect Tracking Tool), QA Center, Browser Cam, Serena Team Track Business Manager/Rally

Databases/ Programming Languages: Oracle, SQL Server 2012, MS access, SQL, PL/SQL, XML, TSL, Selenium

Others: MS-Office, Erwin, Visio, LDAP, Open SSO Configuration Manager, Sun Identity Manager, EDIFECS Spec builder, Filezilla, Test Rail, OnTime, Confluence/Jira/Test Link/Bug Snag/Laravel Logs/PostMan/Send Grid/Mail Trap/Slack/AWS - S3/Google Sheets/BottleRocket/Exago/Nexmo

PROFESSIONAL EXPERIENCE

Confidential

QA Analyst, Innovation

Responsibilities:

• Assisted in crafting well defined acceptance criteria in partnership with engineering team, product owner and other member(s) of the SQA Team during backlog refinement meetings.
• Authored test cases using Behavior Driven Development (BDD) principles using Gherkin format in ‘Test Link’ tool.
• Communicated any hurdles, new issues found, failed bamboo builds, show stoppers etc. during daily stand up meeting.
• Coordinated test planning for each sprint release and met Sprint and SQA Team commitments.
• Crafted detailed, appropriately scoped, well-structured manual test cases.
• Created/Imported necessary test data/packages in test environment(s).
• Documented issues found during testing into defect tracking tool Jira, and included helpful details such as steps to replicate, expected and actual outcome along with link to video recording and screenshots.
• Executed test cases on test instances during two week sprint cycle.
• Executed pre-release regression test cases.
• Helped recruit other members of the QA team.
• Learnt and understood the relationships embedded within Standard Data Structures document.
• Monitored Laravel logs, errors in bug snag during testing phase.
• Monitored bamboo builds, kicked off automated regression test suite and deployed builds to test instances.
• Researched and suggested 508 Compliance testing tool ‘Axe’ and Test Case Management Tool ‘Test Link’ that met company’s needs.
• Participated in Backlog Refinement/Story Card Workshops, Sprint Planning and Retrospective meetings and provided meaningful input when necessary.
• Performed thorough regression testing when defects were resolved.
• Performed exploratory testing of new and existing features to shake out issues during testing phase.
• Provided story points to Improvement, Task and Stories using Poker Bot during backlog refinement meeting.
• Reviewed knowledge base document and provided feedback to UX designer.
• Tested Fireworks CRM application across popular browsers such as Firefox, Chrome and an mobile device.
• Tested Funnel reports such as Admissions, By state, Gender, Counselor, Test Score Average, Action Category, Custom Fields, Activity, Interests, Geomarket etc. using Exago.
• Worked closely with members of the Engineering team and discussed the issues found during testing period.

Confidential, Jacksonville FL

Quality Assurance Engineer

Responsibilities:

• Led Client’s Point of Service and Electronic Medical Record features of Wound Care Management Software Project
• Reviewed change requests to client’s software i-heal 2.0
• Interacted closely with Director of Clinical Systems/Business Analyst to obtain clarifications to change requests
• Developed Test cases based on project requirements
• Provided test estimates for various environments/configurations
• Performed browser compatibility/Regression/integration testing/end to end testing on various clinical documents managed within various stages of Wound Care management
• Conducted interviews for QA resources joining onboard
• Trained and Mentored new QA Resources
• Partnered with end users as a part of UAT testing.
• Participated in CR Kick off Meeting and provided testing estimates
• Worked closely with developers, Director of Clinical Systems and scrum master to resolve defects in a timely manner
• Held Defect Methodology walkthrough from creation to closure workflow to project team
• Developed and published defect summary reports to the project team.
• Experience writing exceptionally robust defect reports.
• Conducted test artifact reviews with project team prior to test execution effort.
• Reviewed project specific documents and developed QnA document to track all change request related questions and answers prior to test execution phase.
• Identified test data requirements prior to test execution phase.
• Coached, Mentored and assisted team members as needed.
• Successfully managed defect lifecycle from creation to closure using ontime

Confidential, Jacksonville FL

Quality Assurance Analyst

Responsibilities:

• Experience working with 4010/5010 format of 270/271/837/835/278/276/277/275 web based HIPAA Transactions.
• Successfully implemented Elegant Login/Manage Providers and Transactional Demos for BCBSKS/Anthem Northeast and Central BCBSIL, BCBSNM, BCBSOK and BCBSTX Regions using Agile Methodology.
• Interacted with Product Owners/Managers/system Analysts in understanding Epic/User Stories/ functional/ Business Requirements and Use Cases.
• Reviewed project specific documents and developed QnA document to track all project related questions and answers prior to test execution phase.
• Developed User Acceptance Criteria for user stories targeted within a sprint.
• Developed Test Cases for verifying the functionality based on user stories/requirements and functional specifications for various enterprise and payer specific initiatives and ensured appropriate level of test coverage within a sprint/release.
• Conducted test artifact reviews with project team prior to test execution effort.
• Identified test data requirements prior to test execution phase.
• Created and executed test cases, test plan for various enterprise Web/EDI based initiatives.
• Experience writing exceptionally robust defect reports.
• Logged project related issues using Serena Team Track.
• Experience reporting test execution progress on master test execution log.
• Developed Risks/Known issues log and obtained sign off from the stake holders prior to the release.
• Worked closely with developers, product owner and scrum master to resolve defects in a timely manner.
• Developed production implementation verification plan for all projects prior to production release.
• Partnered with implementations team and end users as a part of UAT testing.
• Partnered with Availity Call Center Representatives and Listened to in bound calls and provided feedback/suggestions to the business analyst to improve the user experience on future enhancement with an aim to reduce call volume.
• Listened to ACS calls and gathered information and incorporated test cases to regression bed.
• Developed test cases to verify that X12 mapping against HIPAA implementation guide and payer specific requirements applicable to base code for Professional/Institutional/Eligibility and Benefits/Claim Status Inquiry 5010 Transaction format.
• Developed and published defect summary reports to the project team and QA Manager.
• Developed Regression bed for Web/EDI based projects.
• Coached, Mentored and assisted team members as needed.
• Developed Regression Test Cases for Claims and Non Claims Transactions to test Trading Partner Configuration changes to EDI Transactions for Availity Payer Owners.
• Held Defect Methodology walkthrough from creation to closure workflow to project team.
• Developed and Executed Test Cases for exercising EDIFECS edits for Availtity Payer Owner Professional Claims Transactions.
• Published defect summary reports to the project team.
• Developed Test Plan for ICD-10 Project

Confidential, Jacksonville FL

QA Engineer

Responsibilities:

• Participated in Technical Team Meetings.
• Interacted with Business Analysts to clarify gaps between Business Requirements and Functional Requirements documents.
• Developed Gap Analysis Reports after tying Scope, Charter, Business and Functional Requirements documents using Compuware Reconcile Tool.
• Reviewed Test Plan and provided input regarding risks, dependencies etc.
• Created Test Cases for several Functions within the Web Application such as Chat, Login etc containing. Positive and negative verification points to ensure each of these features performed as expected.
• Participated in Test Case Walkthroughs.
• Tested site to meet needs of 508 compliance
• Conducting technical discussions with Business Analysts mitigated gaps in test cases.
• Created Master GUI Checklist with list of observations and verified them against the web pages.
• Interacted with Content Management Lead to understand the structure and placement of web pages inside the Ektron’s Content Management System.
• Verified functional aspects of web pages in terms of (look and feel, ergonomics, navigation, links, etc.) created in and out of Content Management System.
• Was responsible to verify if appropriate template structure has been assigned to the page based on the Taxonomy and Page Inventory Worksheets.
• Performed Compatibility testing of the web pages on several Operating Systems and Browser Versions and other configurations using Browser Cam Tool.
• Participated in Design Review Meetings and provided necessary Feedback to web page templates.
• Generated Traceability Matrix Reports.
• Created users within Compuware's Defect Tracking Tool Track Record.
• Executed Smoke Test Cases and reported defects using Track Record.
• Executed Regression and Functional Test Cases and reported defects.
• Generated Broken Links report using Visio Professional Tool.
• Was responsible to re-test assigned defects after the code was fixed.

Confidential, Oklahoma

QA Analyst

Responsibilities:

• Involved in the development of Test plan using business requirement documents and Use Case Diagrams.
• Developed Test Cases, Test scripts using Business Requirements Document.
• Parameterized Test scripts, created Database Checkpoints on the application.
• Created Test data sets for various levels of testing.
• Performed GUI testing for front-end screens.
• Used Call to action and copy to action feature in QTP.
• Created Exception handling functions to handle exceptions and errors.
• Validated tests by crosschecking data in Oracle Database using SQL Queries.
• Communicated testing progress to Team Lead
• Tracked defects and Reported bugs using Test Director.
• Documented and evaluated test results to determine compliance with test plans and end-user requirements.
• Coordinated User Acceptance Testing and Walkthroughs.
• Used Visual Source Safe Version Control Tool for maintaining the Build Versions.

Environment: Oracle 8, UNIX, Test Director, Visual Source Safe, Quick Test Professional 9.0