SUMMARY

• 8+ years of IT experience as a Business Analyst and Business system Analyst working with meticulous and intensive work across multiple industry such as E - Commerce and CRM in both Manual and Functional.
• Experienced in performing testing on both SAP and ServiceNow (SNOW) with strong knowledge in SAP modules such as P2P (buying, Invoicing, MM, SD) and ServiceNow GRC module, ServiceNow Incident, Change, Problem, CMS, Facilities, Knowledge, CMDB and reports / metrics.
• Expertise in implementations and ServiceNow Maintenance, administration and ITSM (Incident management, Change management and Problem management)
• As a Quality Analyst worked on various aspects of application design and development cycle with both functional and technical expertise in Ariba Buyer, Invoicing, ACP (Ariba Category Procurement), SAP Cloud Platform Integration, CIG (Cloud Integration Gateway), ACW (Ariba Contract Workbench), Ariba Sourcing, SPM (Supplier Performance Management)
• IT Project Management experience with the entire Software Development Life Cycle (SDLC) that includes Requirement Elicitation, Gathering, Analysis, Design, Development, Testing, implementation and change management
• Specialized in developing and executing IT and business strategies for Lean manufacturing and supply chain optimization processes like route planning and Order Management System (OMS), Inventory Management System (IMS) and Customer Relationship Management (CRM)
• Impressive record of delivering and implementing the project as per schedule deadline, extending post-implementation and maintenance to the technical support and client
• Highly skilled and successful in coaching, mentoring and leading technical, project management and leadership teams in adopting Agile/Scrum, Kanban and Agile best practices with strong business results
• Understanding of Business Intelligence tools and experienced in creating interactive dashboards with heat maps, bar graphs, pie charts and pivot tables using Tableau and Excel for presenting different types of reports
• Experience in conducting multiple analysis such as GAP, Impact, SWOT, Cost benefit analysis, Root cause, Interface Analysis, Feasibility study, Impact analysis, Risk Analysis, and As-Is and To-Be analysis
• Proficient in organizing and facilitating elicitation sessions such as survey/questionnaires, Interviews, Brainstorming, Interface analysis, Document analysis, and Joint Application Discussion (JAD)
• Assisted Product owner in backlog grooming activity by utilizing prioritization techniques like Moscow, Business
• Value, Kano, Technical Risk and estimation techniques, assisted in picking Product Backlog Items to commit
• Created Business Requirement Document (BRD), Functional Requirement Document (FRD), System Requirement Specification (SRS) and assisting Project Manager in developing Project Charter and Project Plans
• Expertized in tracking requirements in the development process through Requirement Traceability Matrix
• Extensively used JIRA for managing User stories and contributed in Scrum Ceremonies like Release Planning, Backlog grooming, Sprint Planning, Sprint Review and Retrospective, assisted Product Owner in writing acceptance criteria for user stories and framing Definition of Done (DOD) for PSPI (Potentially Shippable Product Increment)
• Worked closely with Product owner in backlog grooming activities by utilizing prioritization techniques like Moscow, Business values, Kano Technic, Technical Risk and estimation techniques, assisted in picking Product Backlog Items to commit
• Extensive knowledge in working with different web services such as RESTful Web Services and SOAP Web Services.
• Assisted in API testing using Postman to check if the API's are returning the data in JSON, XML format as defined in the API documentation (Using Swagger Tool) and as required by workflow under various architectures
• Worked with QA team to design Test plans, Test Cases and Test Scenarios for User Acceptance Testing, Black-box Testing, Functionality Testing, Integration Testing, User Load/Stress Testing, and Performance Testing.

TECHNICAL SKILLS

Methodologies: Agile, Scrum, RUP-Rational Unified Process, UML, Waterfall

Business Modeling Tools: MS Visio, MS suite, Visio, Clarity

Databases: MS Access, SQL Server. Toad

Data Modeling Tools: Smart Draw, MS Visio, Process Model

Packages: MS Office, MS Visio, MS Project, MS PowerPoint, JIRA, Wiki

Testing Tools: Load Runner, Test Director, Win Runner, QTP, QC

PROFESSIONAL EXPERIENCE

Confidential, Pennsylvania

Sr. Quality Analyst

Responsibilities:

• Involved in the Train Planning Event (PI) and team breakout sessions to groom features for each increment
• Prepared extensive cost - benefit analysis to support system and process changes
• Facilitated Scrum Daily Stand-ups, Sprint Planning, Sprint Review, Backlog Grooming and Sprint Retrospectives and efficiently time-boxed the events
• Resolved team Impediments and made sure that the team maintained the required velocity
• Assisted Product owner in slicing the epics to User stories
• Acted as Agile Coach as well because the team was new to Agile methodology
• Agile Coach Training helped the team members to understand about Agile Principles
• Supported the execution of the Configuration Management (CMDB) process to ensure the consistent with the ITSM strategy, global process goals and ensure coordination with all other IT processes (Change Management and Incident Management)
• Established and supported communities of practices to promote organizational understanding of Agile roles and to help individuals develop into them
• Mentored teams , leading them to be self-directed with strong accountability, decision making , conflict resolution and transparency
• Provided daily support of Service Management Platform (ServiceNow), including Configuration, Integration, Customization, Scripting, Administration ServiceNow processes
• Improved team velocity by incorporating capacity planning into sprint planning sessions
• Provide visibility to team impediments/risks and help eliminate them
• Helping team in self-management by creating artifacts like team task board , sprint Burndown chart, impediments list etc
• Provided Subject Matter Expert (SME) guidance of ServiceNow to technical process and business groups
• Facilitating Mid Sprint checkup to re review the acceptance criteria of committed Product backlog items
• Implemented Issues Tracking in Version One to effectively track impediments against user stories
• Managed pulse release cycle and coordinating release with Salesforce and other internal terms using Agile approach
• Facilitated use of Agile practices to make effective use of Pair Programming, TDD
• Coaching teams to effectively use Agile tools such as Rally, Jira
• Logged and maintained user stories and bugs in JIRA
• Successfully Managed offshore Team dedicated to defect triage, prioritization and resolution using Kanban methodology
• Generated Reports, Documented Status Updates and Communicated test results on daily basis
• Tracking milestones and Publishing team's progress and successes to make sure they are highly visible to product owner / stakeholders
• Resolving internal team conflicts and Keeping the team motivated to ensure successful sprints
• Strong understanding of salesforce.com solution architecture with successfully implemented the project within salesforce.com
• Tracked stories and metrics using JIRA Software
• Good functional knowledge of CRM created and maintained all deliverables related to Salesforce
• Encouraging team to adopt pair programming, peer review , preparing reusable components and best practice documents
• Requirements gathering in JIRA, extensively used this tool for User Stories, Tasks, Defects and Issue tracking and generated Sprint Burn Down and Product Burn Down charts, helped Product Owner Estimate Release durations
• Managed the SAP environment by configuring, monitoring, tuning and troubleshooting as well as scheduling and executing the SAP transport system
• Adopted INVEST criteria in writing user stories and acceptance criteria
• Coach Development teams and in self-organization, continuous Improvement , Cross-functionality , Risk identification , Dependency Management , and Conflict resolution
• Train and coach the team in Scrum process to ensure Optimal Project success
• Train, mentor, and evangelize scrum principles to the team while providing constructive performance feedback - to drive Growth and Development
• Ensured that every task is tracked and updated in JIRA by the team and regularly monitored the progress

Confidential, King of Prussia, Pennsylvania

Quality Analyst/ Business Analyst

Responsibilities:

• Involved in Agile Scrum Methodology
• Gather Analyzed business requirements including functional, technical and business processes by conducted requirement-gathering sessions with business stakeholders / clients to ensure test coverage
• Recommended appropriate SAP business processes to meet client requirements effectively
• Developed process models based on business requirements in order to determine the completeness of the information and process components
• Created test cases to cover key functional Area for GL Master Data (FS00), Conducted SIT, Regression, Supported UAT for all projects also did Test Automation using PANAYA
• Conducted SAP four wall and End to End Testing for Concur and IFS Matrix
• Prepared test data, recorded test steps, enhanced test script did parameterization for test automation using PANAYA finalizing test script and stored in Gold Suit.
• Executed functional tasks and comfortably worked under pressure to meet project deadlines.
• Supported break/fix, log and assign defect to developer and retest before closing defect as per Severity and Priority in PANAYA.
• Actively took part in designing and developing test plans, test objectives, test cases to update requirement and traceability matrix.
• Developed user's role specific training documents for super and end-users
• Worked very closely with Subject Mater Experts and end users.
• Worked closely with Product Owner to manage product backlog.
• Planned and led all Sprint Planning, Daily Stand Up’s, Retrospective’s and Demo meetings to present sprint results to the customer
• Promoted the project adoption of the Scrum Development Framework
• Worked with Senior Management, Business & Release Management to understand the vision of the product, prioritize and develop software release planning
• Used ALM for Requirement analysis, Scheduling and Generating test cases
• Developed Test Scripts for System testing and verified the test results
• Involved in Regression testing for overall business process and executing them in QA Environment
• Conducted meticulous GAP analysis while successfully reengineering key business processes to increase operational efficiency and alignment of business unit objectives
• Closely monitored requirements, functional specification for changes and updated scenarios as per changes
• Ensured that the quality of the software delivered to the client with each Software release met the standard as per the client by testing the system against defects
• Used JIRA for logging the defects and for tracking bugs, assigned severity to the defects those were logged on
• Communicated with the Project members during Review meetings and Status meetings throughout the bug life cycle
• Participated in Daily stand-ups to counter daily problems with the Developers for fixing the bugs
• Responsible for Backend Database testing, generated Data Driven scripts that access the backend database and used SQL queries to verify the integrity of the database and synchronization points to help solve key problems

Confidential, California

Quality Analyst

Responsibilities:

• Facilitated interview, one on one and brainstorming sessions with SME's User's in understanding the requirements pertaining to billing Origination to billing Processing
• Assisted and written System Requirements Documents SRD, including Functional and Non-Functional requirements
• Gathered business requirements through interviews, surveys, prototyping and observing from account managers, finance manager, and independent advisors and got an accurate understanding of their needs
• Developed Use cases and activity diagrams and analyzed business requirements
• Created UML-based feasibility studies and Use Case Models to communicate those ideas to the developers
• Followed the UML based methods using Microsoft Visio to create: Use Cases Diagrams, Activity Diagrams, and Sequence Diagrams
• Worked with SME's and business users to gain in-depth understanding of the business' mission, objectives, purpose and processes
• Enhanced the business to articulate and prioritize their ideas, and assisted in development of training materials for modern technology and process improvements
• Collaborated with the QA testing team to develop the test plan, test conditions and test cases to be used in testing based on business requirements, technical specifications and/or product knowledge
• Conduct project related Presentations periodically to the manage the end users during various phases of Software Development Life Cycle SDLC
• Involved in the User Acceptance testing UAT to check the reliability for end users.

Confidential

Business Analyst

Responsibilities:

• Provided Business Process Automation product support
• Involved in Agile Scrum Methodology
• Envisioned and supported promptly to application alerts and issues
• Troubleshooted for Applications and Infrastructure issues
• Promoted the project adoption of the Scrum Development Framework
• Created report production impact details and elaborated to the management team
• Involved in processes for incident resolution
• Provided production support run books for each application when necessary
• Performed the RCA (Root Cause Analysis)
• Assisted in testing and monitoring systems changes implemented
• Provided appropriate status updates and tracking assignments on day to day basis
• Worked closely with the development team to identify root cause and communicate with end-users on the delivered solution
• Strong knowledge in DB concepts and wrote SQL queries
• Logged and maintained user stories and bugs in JIRA
• Involved in Regression testing for overall business process and executing them in QA Environment
• Responsible for Backend Database testing, generating the Data Driven scripts that can access the backend database
• Wrote SQL queries to verify the integrity of the database and synchronization points to help solve key problems
• Conduct project related Presentations periodically to the management and end users during various phases of Software Development Life Cycle SDLC