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Quality Assurance Resume

Syosset New, YorK

Objective:
Quality Assurance Analyst

Summary:
Almost seven years experience in Quality Assurance and in Technical Support for Point of Sale Terminals. Proficient in functional, negative, regression, load, stress, security, system integration and performance testing. Excellent knowledge and working experience in with test planning, test execution and test results analyses. Proven skills in gathering data, defining requirements, writing and preparing detailed documentations. Committed to customer satisfaction, excellent interpersonal and communication skills.

Skills:

  • C++, SQL
  • Windows 95/98/2000/XP/Vista/7, MS Office 97/2000/2007/2010, Outlook, Exchange, Project, SharePoint
  • Adobe PhotoShop, Macromedia, Peachtree, Quick Book
  • Frontline Test Equipment – Serialtest MLT Version 5.1.1.0 – (Scoping/troubleshooting Software)
  • VeriFone Nurit Smart Loader Version 1.11.06 – (Downloading Nurit Operating System)
  • VeriFone Nurit Control Center (NuritCC) Version 7.24.00 – (Downloading Nurit Protocols and Applications)
  • Neuron Express Terminal (1999) – NEXT-99 Version 2.10 – (Creating Test Credit Cards)

Education:
B.S. Management Information Systems

Professional Experiences:
Confidential,Syosset, New York July 2007-October 2011
Quality Assurance Analyst

  • Evaluated and modified Protocols and Applications to Point Of Sale Terminals
  • Verified and tested programs function according to user requirements and ensured programs met design specifications
  • Tested, scoped and documented glitches/bugs found, and recommended solutions
  • Created and tested test scripts, maintained regression tests
  • Designed, developed and executed test plans, test cases and test strategies
  • Troubleshot and provided technical support for Client Services Team
  • Worked with fellow QA team members to create, review, and document QA standards
  • Worked closely with developers and assisted them in glitches/bugs found, and worked on recommended solutions.
  • Submitted final project report for Software release

Confidential,Syosset, New York February 2005-July 2007
Technical Support Representative

  • Provided troubleshooting for various Credit Card Terminals, ATM’s and Cash Registers
  • Verified and loaded OS and Applications to Point Of Sale Terminals
  • Supported customers with technical support over the phone and e-mails

Confidential,Westbury, New York May 2001–February 2005
Assistant Supervisor/Sales Representative/Bookkeeper

  • Facilitated customers on purchases and invoice inquiries
  • Trained employees in sales and invoice inquiries
  • Kept accurate records of Account Receivables, Payables, Inventory, and Purchase Orders
  • Serviced over 100 customer calls per day

Confidential,Uniondale, New York August 1999-April 2001
Customer Service/Restaurant Receptionist

    • Responded to customer inquiries such as reservation, account balances and guide inquiries
    • Diffused customers dissatisfaction and provided solutions
    • Implemented training course for new employees

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