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Qa Analyst Resume

Freeport, MainE


To obtain a challenging position in a progressive, fast paced environment as a Software Quality Assurance Tester and best utilize technological skills and experience in a professional environment and to be in touch with the latest technology

  • A result oriented individual with around seven years of diversified experience in Quality Assurance and Software testing in insurance and mapping technologies.
  • Strong knowledge in Software Development Life Cycle (SDLC). Experienced in full life cycle of system development.
  • Good experience in working with several project methodologies such as traditional SDLC, Agile, and Waterfall
  • Experience working in Banking, Health-care, Retail/Ecommerce, Mortgage, Insurance, Property and Casualty domain related applications.
  • Experience in creating test estimation, test assignments, training documentation and conducting test management activities.
  • Active participant of SCRUM meetings to perform testing related activities.
  • Extensive experience in following QA Methodologies, preparing Test Plans, writing Test Cases and executing them; performed Defect Reporting and Tracking throughout the entire defect life cycle.
  • Active Participant of different phase regarding Software Test Life Cycle process (STLC).
  • Extensive experience in Manual and Automated testing using Quick Test Professional (QTP), Quality center(QC) and scripting Knowledge of VB and TSL Scripts
  • Extensive experience in testing Client/Server and Web Based applications
  • Familiar with IVR systems used for call tracking and other customer services such as ICPM, SCM, and Salesforce.com
  • Experience in system Analysis, design and application development, flowcharting, unit and system testing, performance testing, test plan preparation, testing validations, program debugging.
  • Expertise in Testing of Client/Server and Web based applications.
  • Strong web based testing experience with high traffic Web 2.0 sites(Manual and Automation)
  • Worked in an agile team to test the functionality of the Web 2.0 based customer facing site.
  • Skilled in bug reporting and tracking using Mercury Quality Center, Test Director, Rational Clear Quest.
  • Prepared and maintained the Test Matrix, Requirements Traceability Matrix (RTM) and conducted GAP Analysis.
  • Extensive experience in Backend Testing on distributed databases using SQL queries.
  • Extensively involved in GUI, Regression, Data Driven and Performance Testing.
  • Expertise in Unit, Integration, System, Positive, Negative, Configuration, Volume and Functional testing.
  • Actively involved in Usability and User Acceptance testing (UAT).
  • Analyzed Modification requests and Enhancement requests.
  • Good team player with the ability to lead, manage and work independently
  • Excellent analytical abilities and have proven ability to perform multiple tasks in a high-pressure environment.


Testing Tools:

QTP ,Win Runner, Load Runner, Rational Team Test

Bug Reporting Tools:

Clear Quest, JIRA, Team Track, Test Director, Quality Center

Requirement Management Tools:

Caliber RM, Test Director, Quality Center

Operating System:

Windows 7/XP/2000, UNIX

Project Methodologies:

SDLC, Agile, SCRUM, Waterfall



Web Technologies:

HTML, XML, XHTML, DHTML, Java, J2EE ASP.Net, Web2.0, Java Script, VB Script, SharePoint Server 2007, Visual Studio 2005, Visual Source Safe


MS Word, MS Excel, MS Visio, MS Office, MS Project, MS Power Point


Client: Confidential,Freeport, Maine
Role: QA Analyst
Duration: Feb 2012 – Present

Confidential,is an American privately held mail-order, online and retail company. It specializes in clothing and outdoor recreation equipment. Project was Begin check out. The Begin Checkout project will provide added security for llbean.com customers. Begin Checkout will be introduced in the checkout flow and will be viewed when the user clicks Checkout from the Shopping Bag or Gift Boxing Summary.


  • Worked closely with QA Manager and Business Analyst to prepare Business Requirements to create Test Plans, Test Cases and Test Approach/Strategy documents.
  • Attended Change Request Meetings to ensure products and changes are fully documented for further Test changes.
  • Followed the Agile Methodology to emphasize on real time communication over written Documentation
  • Worked closely with the Marketing team as well as the Site Usability team to improve overall conversion rate, providing data and analysis to justify required changes to the site marketing, user experience, pricing, SalesForce.com CRM.
  • Manually tested the Web application to ensure the flow of the application functionality.
  • Worked various modules of the applications such as Guest Version, Logged in version, Ship to Store.
  • Created Test Plans and Scenario which describes the features and functions to be tested.
  • Prepared Test Cases based on Business Requirements and required documents.
  • Actively participated in the weekly meetings.
  • Developed and modified SQL queries and stored procedures with cursors and functions to create & load test data TOAD.
  • Performed Data Integrity Testing, Functionality Testing& Back-end testing.
  • Gathered business requirements from users and created designs for enhancements and to remedy defects.
  • Createdtest plans,conditions, scripts, and test data; performed product testing, user acceptance, remote user testing, usability standards validation, and performance testing; and resolved system defects.
  • Resolved program Compile Errors, defects and Environmental issues.
  • Performed Security Testing on the application.
  • Detected, reported and tracked defects using Quality Center.
  • Conducted the defect report in Quality Center.
  • Interacted with the developers to report and using Quality Center.
  • Developed the reports using Quality Center.
  • Measured server performance under load by creating Rendezvous points to simulate heavy load on the server.
  • Interacted with developing team to resolve technical issues and investigated software faults.

Environment: Oracle, TOAD, HP Quality Center, MS Visio, MS Excel.

Client: Confidential,Marlton, NJ
Role: QA Analyst
Duration: Dec 2010 – Jan. 2012

Confidential,is one of the largest banks in US and Canada and is a premier provider of various financial services to its customers. The project was regarding upgrade of their existing Web application designed to enable account holders to access and pay bills online using their personal checking, savings or money market accounts. The users would also have the functionality to transfer money from one account to the other, enroll for Bill Payment. It also gives transaction summary for a certain time period.


  • Prepared and Executed Test Cases for Functional and Integration testing.
  • Created Traceability matrix to keep track of changes in requirement to that of the testing efforts.
  • Identified high-level requirements for documenting detailed business requirements using.
  • Maintained the Test Matrix and Traceability Matrix.
  • Tested applications and documented results and bugs including documentation of information useful in the debugging process
  • Involved in preparing Test Plan and Test Cases based on business requirements.
  • Reviewed and updated Test Plan and Test Scenarios.
  • Executed test cases for black box testing.
  • Executed manual testing for the prepared test cases, recorded the results and analyzed the results.
  • Running smoke tests and daily health checks in QA environment to ensure services are up and running
  • Performing Multiple rounds of Test Execution using HP Service Test 9.5 across various releases of services
  • Running queries against databases to verify the correctness of XML response
  • Document request/response XML\'s, test procedures and functional/technical findings from the test run.
  • Defects Reporting and Web Services Test Results Reporting
  • Generated test cases in spread sheet and upload them into Quality Center.
  • Performed end-to-end testing, Integration Testing, UAT Testing and Regression testing.
  • Coordinated User Acceptance Testing (UAT) with the UAT group to ensure the correct business logic.
  • Performed Manual Testing and Automation Testing of the application.
  • Created automated test scripts by using Quick Test Pro for data verification and validations.
  • Performed data driven testing using Quick Test Pro
  • Execution of test cases and validating the test results.
  • Defect tracking & logging of defects in Quality Center and verifying the fixes.
  • Extensive use of SQL queries to perform data integrity testing.
  • Performed regression testing on various screens to validate the data displayed for various transactions.
  • Participated in the sprints/iterations to create test cases, perform test execution and work with Product and Sprint backlogs.
  • Manually perform backend testing using TOAD to validate the data migration efforts with Oracle.
  • Performed Back End Testing by extensively using SQL queries to verify the integrity of the database.
  • Met with the developers and technical content writers on a daily basis to update the test documents.
  • Followed up with developers on defects status on a daily basis.

Environment: Microsoft suite, TOAD, Oracle SQL +, Quick Test Pro., Quality Center, Java, HTML, SharePoint

Confidential,Fresno, LA
May 2008-Sep.2010
QA Analyst

Confidential,is a full service mortgage lender offering professional service to clients. I was involved in testing the web based Application called Home Loan Management System. This application is an online workflow system to book and monitor the loan portfolios. The business of this division is to process loan application from potential clients/customers, evaluate their eligibility, approve them, and maintain the loans till they are closed. This includes client, debtor, invoice, pricing, and account information. Invoices are funded Landmark Mortgage Corporation, Fresno, LA and payments are processed with accounts being managed accordingly. Reports are generated for internal and external use. The bank’s general ledger is synchronized with that of the system. The loan is repaid and removed from the system. The five primary stages in the life cycle of a loan are the request, processing, booking, maintenance, and closure stages.


  • Involved in writing Test Plan and making sure that the development process is according to the requirements
  • Reviewed the used test cases
  • Involved in project planning, coordination and implemented QA methodology
  • Involved in writing SQL queries to check for the data validation manually
  • Involved in writing Traceability Matrix
  • Involved in performing GAP Analysis to verify that test cases matches to the user requirements
  • Performed Positive and Negative Testing manually
  • Performed Manual testing on different modules of the application
  • Inserted Checkpoints in QTP
  • Executed Data Driven Testing using QTP
  • Executed Load Testing and Stress Testing Using Load Runner.
  • Carried out Parameterization using Load Runner
  • Participated in the team for User Acceptance Testing
  • Performed Regression Testing after each build.
  • Executed test cases manually to verify the expected results.
  • Performed Sanity Testing & Smoke Testing manually
  • Used Quality Center for tracking defects and reporting bugs.
  • Closely worked with Team lead to customize user group permissions in Quality Center
  • Conducted result analysis and interacted with developers to resolve bugs.
  • Participated in the project meetings and walkthroughs

Environment: QTP, Load runner, Quality Center, Oracle, IIS, Windows NT, SQL, IIS, ASP, VB, PERL, UNIX.

Confidential,Dover, NH
Nov. 2006 – June 2008
Quality Analyst

Confidential,is the leading Property & Casualty insurance companies of the nation. It offer a comprehensive array of property and casualty insurance products along with loss prevention, risk and disability management services and including new business, farm/ranch, crop insurance/ renewals, amendments and endorsements. The project was to develop an E-Commerce Web-based (b2C) application that can be accessed by customers for different offerings. Test Strategy was developed for internal and external portal, online enrollment, workflow, file mgmt., image mgmt. and web page layout as well as security. Also worked on claims policy holder benefits information submittal. It was integrated with a claim processing system to get the claims approved after closely inspecting and verifying the claims.


  • Provided introduction and training regarding company’s best practices of performing test related activities.
  • Scheduled and arranged meeting on daily basis in order to discuss the work assignments and provided suggestion and guidance on defining test approach, test strategy and test cases.
  • Worked on different modules of E-commerce web based application such as Insurance Account Setup/Enrollment, Insurance Quote, Insurance Buying module, Insurance Approval Workflow modules etc.
  • Created and published Test Plan, Test Strategy documents on SharePoint for project team members.
  • Arranged sign-off meetings in order to review and sign off on test related documentation such as Test Plan, Test Strategy and Test Cases.
  • Met with Business Analysts and Product/Application SMEs to understand the Business/Product requirements and its critical business functionality.
  • Assisted Business Analysts to load all requirements into Requirement module of Quality Center.
  • Arranged test case review sessions in order to ensure the 100% requirement coverage to perform various types of testing such as Functional, GUI, Interface, System and Integration, Back end, Security, Smoke/Sanity testing etc.
  • Involved in creating Test scripts for automation using QTP.
  • Developed regression suit using QTP and VB Scripting.
  • Implemented all the standards and involved in the review of QTP scripts
  • Performed Backend regression testing by writing SQL statements using TOAD to review the returned data and ensure that the correct data was retrieved
  • Involved in creating of Test Members in mainframe application according to the Business Requirements in utilization for testing.
  • Performed Smoke, Functional, Regression, System and User Acceptance Testing (UAT) in Web and Mainframe application.
  • Involved in reviewing complex SQL queries, views, functions and stored procedures and spotting issues before/during code migration.

Environment: Java, J2EE, SharePoint, Quality Center, Oracle, TOAD, MS Office (MS Excel, MS Word, MS PowerPoint), MS Project, Qtp,DB2,

Confidential,Philadelphia, PA
November 2005 – August 2006
Manual Test Analyst

Confidential,is one of the major P&C insurance providers in North East region. Project was related to Collector Vehicle Application which includes different featuresmodules such as Quick Quote including Policy and Vehicle Level Coverage’s, Login Page, Applicant Information Page for Insured and Producer, Garage Information Page, Driver Information Page, Leaseholder Information Page, Upload Documents Page and Review Submission Page. This application allowed potential clients to file a claim through forms, get extra liability protection, report accidents.


  • Verified contents of reports .matched requirements and Prepared Functional specifications.
  • Frequent meetings with Business Analysts to discuss business rules/ logic to validate the input/ output test data.
  • Setting up test bed/environment & traceability matrix (RTM) to accomplish testing efforts.
  • Prepared Test Plan, Test Strategy, Test Approach documents manually and published the same after they were approved by Project Stakeholders.
  • Execution of Test Scripts in all phases of testing i.e. Unit, Integration, Functional, System and Regression testing and documenting test results.
  • Logging, Reporting Defects/Bugs and Tracking against successive iterations using Quality Center until they are closed.
  • Participated in User Acceptance Testing(UAT)
  • Monitoring test results and performing root-cause analysis of the issues working closely with developers and Attending daily status call and reporting testing status on a day-to-day basis.
  • Contributed functional and technical assistance/production support, including service requests and remedy tickets; worked with SQL.
  • Performed Data Validation of the data flow from the front-end to the back-end by executing SQL scripts.
  • Developed and modified SQL queries and stored procedures with cursors and functions to create & load test data TOAD.
  • Developed and executed test cases, test scenarios and followed-up defects using Quality Center.
  • Participated in cross-training of fellow QA team members
  • Performed back end testing using SQL Scripts on UNIX servers
  • Involved in both Manual and Automated testing.
  • Conducted Data integrity and Data validation test manually.
  • Performed Sanity Testing and Smoke Testing.
  • Performed Integration Testing, System Testing and Regression Testing.
  • Interfacing with developers to resolve the technical issues.
  • Maintaining test results documents throughout testing cycle.

Environment: Oracle, Java, Toad, Rational Clear Quest, Windows XP, IBM Mainframe, UNIX

QA Tester
Jun 04 - April 05

Enterprise Medical System is a Healthcare domain product which provides highly comprehensive solution to Doctors. It contains various functionalities such as Patient Admissions, Lab Investigation and Diagnosis, Patient Billing, Patient Discharge Summary and Doctor Consultation billing. Using this software a provider can enter a patient Information, time spent, Case type, Fee, and some feasible information. This information is authenticated by Case reviewers.


  • Understanding the business requirement and functionality and ensuring that the test cases are covering all possible scenarios.
  • Doing QA reviews for detail design document.
  • Analyzed user requirements and developed test plans and test cases using Test Director.
  • Setting up the Master test plan using Test Director.
  • Performed White Box Testing to test various modules in the application.
  • Performed Functional and GUI during various phases of development of the application.
  • Coordinated User Acceptance Testing to make sure that components are working before engaging users.
  • Involved in writing testing methodology, setting standards for test documentation, test requirements and test procedures.
  • Identified, analyzed, and documented software defects in program functions, outputs, online screens, and content.
  • Used Test Director for defect tracking and Bug reporting.
  • Performed testing for various scenarios including the specific user specified scenarios.

Environment: C#, ASP.NET, Windows, Test Director 7.0 and SQL Server.


Bachelors in Commerce

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