SUMMARY

• ISEB & ISTQB Certified Quality Assurance Engineer with over 12 years of IT experience including Web Development and Quality Assurance testing experience of Web services & Client - side applications, primarily using IBM Rational Tools, TFS, Test Rail, as well as Mercury Interactive Tools including Quality Center/Test Director.
• Expertise in developing Software Test Plans, Test Case Design, Test Scripts, Integration Testing, Regression Testing and Stress Testing.
• Recognized for exceptional leadership and organization-building skills, as well as the ability to motivate others in the achievement of organizational goals.

TECHNICAL SKILLS

• C#, HTML/CSS, JavaScript, XML, SQL
• Windows XP professional, Windows 10, Windows 7, Windows NT
• Oracle 10,11g, MS SQL Server 2019, 2012/R2, 2008, MS Access
• Haystack, Jenkins, Team City, Jira, Confluence
• Test Rail, TFS, Test Director, Bugzilla, QTP, Perfecto, Apium
• IBM Rational Clear Quest, CVS, TOAD, J2EE and Change Management
• MS FrontPage, Crystal Reports, MS InterDev, Visual Studio Visio, Project 2003, MS Office, Google Sheets
• SharePoint, Linux, Firewall, JCL, Web services eCommerce, MS Office 2009 and Footprint.

PROFESSIONAL EXPERIENCE

Confidential, Plano TX

QA Engineer

Responsibilities:

• Confidential provides online Digital Banking services to the consumer/commercial banking sector, comprised of a number of Credit Unions and small Banks, with offices based in Plano.
• Currently part of one of Confidential 's Business Banking team's which primarily develop features for their (desktop/mobile) Financial servicing applications, specifically the Business ACH, Business Admin and Business Reports Widgets.
• The Business ACH widget allows Business users to manage their accounts, transferring funds between internal/external business accounts, adding Payee's to ACH templates, scheduling transfer of funds via Automatic Clearing House (ACH), Auto billing, National/Int'l Wire.
• Business Admin widget enables Business Admin users to manage Business User's (Master/Sub-user's, apply Roles/permissions, create/remove users). Use symitar, spectrum, xp2 cores for data transfer from client.
• QA Responsibilities within the MMB (Money Movement 'B') team involves a strong focus on Manual Testing of web services on Desktop & Mobile devices/browser's, with a large amount of backend db scripting (SQL) and log analysis (Haystack).
• Defect Logging & User Stories are maintained in Jira, while Technical Product guides & Training resources are housed in Confluence.
• Maintain Automated scripts for Regression sprints using Visual Studio & Selenium.
• Follow an Agile Scrum methodology consisting of 2 week Sprints, mainly comprised of planned New stories/features, Bug fixes, as well as, escalated/sev tickets (reported in Staging/Prod).
• Manage Deployments using Jenkins & Team City (for AWS env's).

Confidential, Las Colinas TX

Sr. QA Analyst

Responsibilities:

• Current project involves Manual and automated testing of the CARRS (Credit Analysis Risk Rating System) for the IO group.
• Application being developed is a web based commercial underwriting tool used to enable IO risk officers to store/review/upload relevant financial information (e.g financial statements, policy exceptions, GM loan history, related group members, new/existing proposals) concerning GM approved dealerships within the International Operations group.
• The application uses various financial information to generate a borrower risk rating (BRR score) to assist the assigned Risk Officers in determining the financial risk/terms of current & future commercial credit/loan terms.
• Work in an Agile environment using TFS for Sprint planning, backlog refinement, repository for new & existing user stories and logging/managing findings/defects.
• Regression suites are partially automated, using C# and Selenium.
• Sprints consist of 3 weeks of development/testing, followed by 1 week of Regression and an additional week for Release hardening (contingent upon stability of the build at the end of Regression testing).

Confidential, Ft.Worth TX

QA Analyst

Responsibilities:

• Extensive back-end DB testing also performed (via TOAD/ORACLE) as part of functional test cycles, as well as Regression testing using IBM Clear Quest Automation tools for design/execution of automated test scripts.
• Attend daily status meetings, technical/qa handoff's and walkthrough's, coordinate directly with Business and Development dept. in order to determine requirements and resolve defects accordingly. Involved in setting up test environment, prior to release into QA environment in addition to preparing test data as needed (Organic, Existing, and Converted).
• Cross-platform testing between TOPS (old) and Cashlinx (new) including Store-to-Store transfer testing of mdse between the two platforms.
• Analysis and Testing of Production Issue's (communicated downstream from Support Center), which involved user duplication of issue, logging defect (Clear Quest), working with developer assigned to defect, retesting/validation of fix upon release, closing defect.
• Document Testing of Pawn Loan Agreements, Purchase Agreements, Receipts, MDSE Return Agreements, Police related Documentation (seized/held mdse), Firearm Background Check forms, EDevice forms, Daily Sales Reports, Inventory Reports, User Logs etc., to ensure Business Rules and various legal elements were adhered to.

Confidential, Plano TX

QA Analyst

Responsibilities:

• Primarily responsible for reviewing Business Requirements and Functional Specifications, in order to design and create appropriate tests, as well as utilizing MS-SQL server to query CPOS Db and prepare data for the test environment. Used Quality Center to create tests, track defects and trace to requirements.
• Testing included System Testing, Unit Testing, Integration Testing, UAT, Adhoc Testing, as well as Regression testing and Hardware Testing (Scanner/Thermal Printer/Display).
• Other duties include Reconciling Real-Time missing/rejected transactions via Back office Sales Audit/Cash Room system and working closely with the Development Team in order to resolve defects and arrange re/testing.

Confidential, Dallas TX

QAS Analyst

Responsibilities:

• This Project involved managing the testing tools to ensure that testing activities of developers, QA Analysts and business users were supported in an efficient and consistent manner, also responsible for administering the training environment of these tools for all Confidential clients, such as customer based functions, sales, returns, exchanges, layaways, gift cards, gift registries, customer loyalty programs, BOGO (buy one get one), quantity discounts. This POS software also allowed for functions such as pre-planned promotional sales, manufacturer coupon validation, foreign currency handling, Credit card payment and multiple payment types.
• Responsible for Post Conversion and POS (Point of Sale) to ensure data was mapped correctly according to system requirements
• Responsible for coordinating the manual end-to-end, UAT testing efforts for new release testing
• Prepared test plans, Design and preparation of test data scripts for testing POS application.
• Interacted with the business users, prepared test plans, including testing overview, testing approach, testing strategy, roles, and responsibilities and Monitoring and reporting the performance and effectiveness of QA Activities, writing and reviewing and closing defects.

Confidential

Test Analyst

Responsibilities:

• Managed individual test cycles, reported bugs, check image deposit processes and worked with analysts and developers to resolve problems using Clear Quest.
• Used Quality Center to create and execute various scenarios, design and execute tests, generate graphs, overlaid graphs for comparison, analyzed the results and found bottlenecks.
• Assisted in design of Test Strategy, devised Test Plans, designed/wrote Test Cases, Executed Tests, Opened/Logged Defects through to Fix. Retested Fixes and performed Regression Testing, when required.
• Actively participated in Review Meetings and provided regular feedback to Business partners in respect of suggested amendments as well as, highlighting any potential issues which may impact release date of the product.
• Generated Reports to reflect Testing Progress Analysis of results.
• Opened Defects which were logged/tracked through to resolution using Test Director.

Environment: Mercury Test Director, IVR, CTI, DTMF, SQL, ASP.NET, VXML, Internet Explorer, 6.x, Oracle.