SUMMARY

• Expertise in risk management & BA/QA from initiating, leading and executing full cycle testing with large diverse groups of Business/UAT testers achieving successful production implementations.
• Demonstrated expert knowledge in the areas of Banking/ Risk/ Audit/ Compliance/ GAML/ Credit Card/ Human Capital Management/ Business Intelligence and Information Security business and technology environments.
• Excellent negotiation, interpersonal and communication skills to resolve issues with challenging objectives.
• Proven knowledge of systems development, test automation and operations; agile and waterfall methodologies in process framework, change management, risk assessment, operation controls and post implementation audit.
• Provided detailed system analysis and design, structured program design, technical design and documentation.
• Have ITIL certification with sound understanding on incident management and processes.
• A dedicated, hardworking professional committed to achieving necessary results.

TECHNICAL SKILLS

• HCM/Benefits/Pensions HRIS, Group Benefits, Pensions and Defined Benefit/Defined Contribution Retirement Plan, Group Benefits Online Enrolment, Payroll/Accounting Module, Benefits Administration, SAP HCM
• Change Management Remedy, AS400 ALDON, MS Visual SourceSafe, SharePoint, IBM ClearQuest, QA Process & Methodologies, Business Process, Project Management, HEAT, ServiceNow, ServiceManager, IBM Rivermine, Wave Mgmt, CAB, HP iLO3, WipeDrive, vSphere Web Client, CA Service Desk Manager
• Clarity PPM, Six Sigma, Jira, Confluence
• BA/Testing Tools Enterprise Modeling (ARIS), Selenium, Parasoft, API, Test Automation, HP Quality Centre/ ALM, QTP/ UFT, Load Runner, SAP Solution Manager
• UNIX/Linux SUN Solaris OS, Oracle, Linux (RedHat, SUSE)
• Microsoft Windows SQL Server, SQL Server Management Studio, MS Office Suite, CRM, MQ (Message Queue), Scribe, Web Services, AWS, REST
• Client/Server Oracle8i, SQL Server, Cognos, Crystal Report, VB, VB Script, C#, Java, JavaScript, ASP.NET and Net Framework, RDBM, UML, EDW, TOAD, TIBCO, WebSphere Message Broker/ IBM Integration Bus (IIB)

PROFESSIONAL EXPERIENCE

Confidential

QA Test Manager - Information Security

Responsibilities:

• Led all aspects of QA works on a high profile bank regulation project - Privileged Account Security for CyberArk PSM. Implemented Privileged Access for ~900 Fire Ids across large scale ~400 teams using ~50 connectivity components.
• Provided risk control and assessment for business user acceptance testing with defined test activities to address compliance requirements.
• Worked with business stakeholders to ensure critical business requirements aligned with monitoring and oversight by Governance & Control.
• Responsible for functional testing for all connectivity components on CyberArk Privileged Session Manager (PSM) across various platforms (Windows /UNIX /Oracle /SQL /DB /AS400 /Mainframe / SWIFT) with release in agile/sprints.
• Hosted business sessions and UAT test training, managed large scale UAT execution amongst technology/ vendor/ offshore teams with ~200 nominated testers on ~900 Fire IDs.
• Support ad-hoc analysis and impact assessment on emerging risks. Worked on business scenarios to ensure the impact scenario being tested implicitly.
• Developed and documented overall testing strategy, test plan, test scenario/test matrix/test cases and UAT tracker.
• Hosted JAD sessions to review test plan, UAT business test scenario based on use cases and technical functional documents with teams in Security Engineering and Enterprise Security Admin/Privileged Access Management.
• Developed QA work breakdown structures (WBS) for all test deliverables and worked closely with scrum master/PM.
• Defined test scope based on business use case requirements and validated UAT business use cases.
• Responsible for QA and UAT testing artefacts and managed Test Cycle documentation in Project SharePoint website.
• Prepared daily and weekly management status reports. Coordinated and tracked defect status and escalated show shopper defects for resolution from Dev/Bus/Operation teams.
• Accountable for UAT Exit signoff necessary for Production Implementation.
• Worked on SharePoint for dev/business requirements and testing tool HP ALM for testing artefacts.
• Provided QA training to the Business users/ Technical development teams and performed demos on CyberArk PSM.

Confidential

QA Analyst/UAT Test Management

Responsibilities:

• Responsible for manual testing on financial applications for Mortgage Origination and Investment Loan Origination.
• Hands on testing with release control under agile methodology and project development lifecycle into sprints.
• Worked on IBM IIB web services for Temenos (T24) core banking system to validate messages sent on xml files.
• Validated data mapping from source Systems to target Systems via IBM IIB web services.
• Accountable for QA test plan/test scenario/test matrix/test data/test execution plan and integration testing.
• Managed User Acceptance Test with business teams and analysing UAT incident logs with Confidential team.
• Responsible for QA, UAT and PAT testing and manage the incident logs during UAT and PAT.
• Worked on data reconciliation on EDC extracted interfaces send from/to source core banking system T24.
• Worked on scheduler setup MoveIT new configuration on T24 source and downstream systems.
• Worked on testing tool HP ALM for defect management and defect analysis/testing.
• Provided training and demo sessions to QA and SA teams for new systems production readiness.

Confidential

QA Lead/Infrastructure QA/Middleware Support

Responsibilities:

• QA led on various projects including TD US Collection, Credit Card Payment, TSYS, Enterprise Active Directory and Mortgage/Loan Products as gate keeper to Entry/Exit signoff for Production Acceptance Testing (PAT).
• Mapped UAT/PAT testing process from business work flow to sign off process for QA test methodology.
• Defined PAT testing scope for proper signoff on functional and non-functional testing.
• Supported UNIX/LINUX OS servers and VMware as system administrator for effective operation of system components, network, and resources within the development and test environments.
• Hands on support systems: Jira, Confluence, Clarity, ParaSoft, ServiceNow, ServiceManager, Rivermine, HPSA, CyberArk, HP ILO, VMware WebSphere.
• Worked on ServiceNow and support Change Management for ticket assignment (IT teams) within ServiceNow.
• Worked on Java and JavaScript, developer background and support maintenance/testing for various projects.
• Participated in testing (ALM/Selenium/JIRA) and implementation of related software products including new products and software packages (Java, IBM Enterprise Active Directory, TSM, CA, CyberArk, AutoSys, Host files, VMware).
• On boarded root admin (UNIX), Admin (Windows) and database admin (Oracle DB) to CyberArk Privileged Account Management (PAM) and Privileged Identity Management (PIM) and review the master policy.
• Supported products and platforms for enterprise level including Red Hat Linux, UNIX, ESX VMware, storage, backup system, Red Hat Cluster, Oracle RAC, NIS, DNS, DHCP, Veritas SF, LVM, TIBCO, patching/provisioning system, UNIX.
• Performed capacity adjustment to servers expanding LVM and add new LUNs device/RAW to Oracle database.
• Worked with Six Sigma standard for project management and performed QA on Enterprise OS Windows/UNIX/LINUX server build and SQL/Oracle database build compliance review.

Confidential

QA Lead/ Testing Tools/SAP System Analyst

Responsibilities:

• Led on functional testing on GAML, eBanking & Credit Card (WebSphere MQ/IIB, WSDL, AWS, SOAP UI and API).
• Provided risk estimation on QA project for OSFI regulation and ensure control and governance in place.
• Defined testing strategy/test plan/test scenario/test scripts for QA and UAT. Managed UAT test execution with SME.
• Worked on SAP banking projects (CDIC, BW, ECC Collateral Mgmt/Loan/Mortgage, Banking Deposit, GAML, IFRS).
• Worked on bank regulation projects (GAML, CDIC data requirements, FINTRAC, Bank Reports)
• Worked on upgrade testing server HPQC as system administrator on Windows OS and upgrade QC patch release.
• Provided support to test environments (API testing) as required for effective operation within the environments.
• Hands on test automation on HP QC/ALM/Selenium/ Parasoft to create defect work flow logic using VB scripts, automation test scripts. Created test data scripts using test tools HP QTP and integrated to SAP for CDIC test data.
• Hands on development coding, Selenium, Parasoft, Jira, Java and JavaScript on automated test for data query scripts.
• Hosted triage meeting and applied ITIL Incident Management to identify the issue with severity.
• Hosted meeting for JAD sessions to identify business procedures/processes mapped to system applications process.
• Worked with SME to ensure business scenario covered in Use Cases section and update documentation with changes/updates to UML Use Case diagrams. Identified business rules with scenario examples to Developers.
• Hands on support systems: Jira, Confluence, Clarity, ParaSoft, ServiceNow, HEAT and VMware WebSphere.

Confidential

QA Lead/SAP BW Test Manager

Responsibilities:

• Worked on bank regulation project for Global Anti-Money Laundering (GAML) project on new system SAP Business Information Warehouse. Worked with System Architect/ Chief AML Compliance Officer/ SME to map AML activities.
• Identified GAML control and risks on business scenario and bank transactions for bank compliance.
• Worked on integration testing for AML overall solution with vendors IBM/ Fiserv/ Accenture/ SAP.
• Led SAP core testing BW, data warehouse and collaborated E2E testing with SAP team/Accenture team.
• Performed analysis work on business object (InfoProviders) data modelling. Analysed BW Technical Documentation (SAP Solution Manager) for details of BI data structures.
• Validated SAP BI output files and SAP Payment Engines communicating with ERASE via web services for sanction monitoring (StartJob//RunImport /Match /Execute) with importing cases for black list matching.
• Responsible to create and execute test plan/test scripts/test cases with business component in HP QC/ALM.
• Worked on online banking project for mortgage dealer and TFSA/RRIF/RSP/FINTRAC. Worked on MQ testing for variable/ XML data sent via web services. Verified data integrity displayed online banking portal.
• Responsible for Incident Management and work closely with PM Six Sigma with priority and severity.