SUMMARY

• Solutions - focused QA tester with 8 years of manual experience; high-level proficiency with TFS, MTM and JIRA toolsets; and a foundation in Java, SQL, C#, Linux/Unix and monitoring tools.
• Excel in creating test plans and writing/running automated test scripts to pinpoint software defects, track bugs, close open defects and validate functionality. Serve as a value-adding member of QA teams.

TECHNICAL SKILLS

Testing Tools: Team Foundation Server (TFS), Microsoft Test Manager (MTM), Cross Browser, Jira, SQL, Cross, Browser Stack, SQL, Selenium

Software Testing: CRM, SharePoint, Salesforce, O365, Active Directory, Service Desk, Mainframe, Web Based, Mobile, Peoplesoft, Kronos, GetPaid, Rightfax, Testing Environments, Oracle ESB Suite

Testing Types: QA Testing, System Testing, Stress Testing, Load Testing, Reliability Testing, Feature Testing, User Acceptance Testing (UAT), Functionality Testing, Validation Testing, Mobile Testing, Hardware Testing, Negative Testing, Smoke Testing, White Box and Black Box Testing, Manual Testing

Testing Methodologies: Agile, Lean Agile, Waterfall

Systems: Unix, Linux, Windows, Windows Server, SQL Server, Mainframe

PROFESSIONAL EXPERIENCE

Confidential - Kansas City, MO

Test Analyst

Responsibilities:

• Promoted from junior QA tester role within two months of hire, outpacing Confidential ’s typical six-month timeline for junior testers. Recognized for developing excellent test plans/scripts and rapidly discovering defects.
• Contributed to high-reliability technology releases as a result of thorough testing that helped maintain Confidential ’s industry-leading health care software ranking, market share and customer-satisfaction rating.
• Utilizing my technical documentation skills created new testing evidence templates to save time and accuracy for documenting test plan efforts for each project.
• Employed a “test-to-break” approach on testing initiatives and clarified ambiguous requirements to ensure the effectiveness of all test plans.
• Improved the documentation of QA testing practices to enhance their repeatability, saving time and money and encouraging testing standardization and best practices.

Confidential - Overland Park, KS

Quality Assurance Analyst/ Business Analyst

Responsibilities:

• Became teams SharePoint Admin and helped create teams site, initial defect tracking, project SharePoint template, test plan template, and test case template. Interviewed and hired new QA team members helping manager establish QA team members and trained them. Took on extra administrative roles for manager as needed.
• Understood and applied company standards, methodology, processes, and procedures.
• Participated in the development of standards, tools, methodologies, processes, and procedures across the organization.
• Executed and validated projects of medium to high complexity.
• Became fluent with the software testing process and methodology from Unity through User Acceptance Testing to include: Load/Performance, Stress, System Integration, Regression and Automation testing.
• Participated in requirements sessions / reviewed technical documentation to confirm consistency with program operations.
• Comprehended and contributed to high level requirements gathering and designs.
• Became skilled at developing test-efforts estimated (Level of Effort) and assessed the results of each test cycle ensuring it was performed according to the test case/scripts.
• Proactively brought issues and problems to the attention of the team: generated and proposed solutions.

Confidential - Lenexa, KS

Technical Sales Specialist

Responsibilities:

• Maintained up-to date and in-depth product knowledge on all Confidential products and services.
• Managed technical sales projects for multiple opportunities in assigned territory.
• Designed customer solutions, deploying and training once sold.
• Ensured professional services sold, met customers' expectations.
• Coordinated with inside and outside Sales Reps on assigned opportunities.
• Coordinated directly with customers, IT staff, and 3rd party vendors to deploy solutions in a timely period.
• Utilized CRM for project documentation and communications.
• Onsite travel for sales presentations, customer on-boarding and support services.
• Performed other job-related duties and responsibilities as assigned.
• Created technical documents for customers and employees utilizing my technical writing expertise.

Confidential - Springfield, MO

Network Engineer

Responsibilities:

• Supported network operating system software on existing routers.
• Supported network hardware of existing routers.
• Provided phone support to employees or customers relative to networking technology.
• Analyzed network typologies to determine potential issues and makes suggestions for recommended changes.
• Assisted with the preparation of network assessments and certifications additional essential functions for network support at a customer site.
• Supported communication equipment including routers, terminal servers, switches and firewalls.
• Corresponded with customer and other divisions within the company to insure all customer concerns and issues are resolved in a timely manner.
• Office 365 Administrator - O365