SUMMARY

• Analytical, highly adaptable professional with more than 16 years of experience enhancing IT operations, delivering QA solutions and program management. Skilled in aligning effective management strategies, product implementations, consulting expertise, and collaborative partnerships across the globe.
• Consistent track record of delivering innovations and improvements, product implementations, process consultancy including offshoring and vendor management.
• Advanced expertise in Agile (Scrum), hybrid and traditional SDLC's, coupled with strong networking, and value driven service models in delivery, processes, and operations saving over $200,000 in a recent engagement. Certified as CSTE, CSQA, CSM and in Guidewire products.
• Strong knowledge and comfort with insurance/financial sectors and current industry trends, including business development, automation, test tools (HP QC/ALM, JIRA, QTP/RFT, Selenium & TFS) metrics and quality analytics.
• Accomplished communicator skilled in building relationships across functions to drive cohesive, strategic operations. Built top - notch regional and global teams of various niche skills & sizes including 125+ professionals budgeting $15mn annually.

PROFESSIONAL EXPERIENCE

Confidential

Senior Quality Assurance Service Manager & Senior Program Manager - QA

Responsibilities:

• Slashed costs by $150K utilizing cost efficient improvements made across the IT lifecycle.
• Professionally engaged and developed over 50 test analysts, leads, and managers by continual coaching, motivating and encouraging a primary focus on process improvements.
• Provided daily oversight and leadership that supported QA operations across multiple programs, delivering quality framework, shared values, and ensured best practices.
• Coordinated test automation and teams that delivered value ROI of more than $90K within six months of implementation, utilizing Selenium, QTP, JIRA, TFS, HP ALM/QC tools.
• Saved company $100K by designing a mobile test approach and delivery model, resulting in superior product quality.
• Partnered with account executives for CXOs value propositions, gaining a seat on the steering committee to provide QA functional performance status reports, and influenced decision making.

Confidential

Senior QA Manager - Senior QA Product Consultant

Responsibilities:

• Reimagined testing strategies for all levels of testing, including configuration, integration, regression, system (E2E) and test automation.
• Administered and optimized test strategy for programs state-rollout phase, accomplishing a 30% effort savings.
• Leveraged rich policy admin system implementation experience, improving effectiveness of existing testing processes.
• Held Scrum Master role for projects executed in a distributed agile environment.
• Managed teams of more than 65 product testing experts, across multiple locations in the US and India.
• Developed a Defect Prediction Model and metrics framework to assess readiness for program going-live.
• Initiated and implemented strategy for Business Driven Development (BDD) technique.

Confidential

QA Program Manager - QA Engagement Manager

Responsibilities:

• Initiated and reviewed new test artifact estimates, test plans and reports, while monitoring and controlling plans against actuals throughout engagement.
• Engineered test optimization approaches and tools, (HP Quality Center, Clear Quest), generating $70K in savings.
• Controlled the India and USA team of over 40 professionals, overseeing the delivery of testing services for functional automation and non-functional arenas utilizing agile/water-fall delivery models.
• Devised the innovation strategy that brought creativity and innovation to existing processes and capabilities.
• Participated in text execution support for Duck Creek rating product.
• Led operation planning that included demand capacity and budgeting.

Confidential

QA Service Delivery Manager - QA Program Manager

Responsibilities:

• Fostered the onsite and offshore team of over 125 QA professionals responsible for delivering testing services in functional, automation, and non-functional testing domains.
• Monitored and supervised issues, risks, and escalations throughout engagements.
• Implemented and socialized end-to-end test automation and tools strategy at enterprise level.
• Led client test improvement program, providing future cost savings, stability, and consistency, realizing a customer satisfaction rating of 4.75 of 5.0.
• Supported sales team in pre-sales solutions and presentations for business development processes.
• Led and mentored support team, supervising other management and professionals.

Confidential

Test Program Manager - QA Engagement Lead

Responsibilities:

• Led quality assurance delivery for one of largest technology migration programs and achieved close to ‘zero’ post-production defect leakage.
• Implemented QA function and introduced tools including QualityCenter (HP ALM), QTP/RFT and ClearQuest.
• Developed risk assessment framework for the IT function
• Developed automation end to end strategy for test data management. Achieved total effort savings of 40% over manual effort.
• Designed metrics portal to collect, report and analyse quality function’s performance and productivity.

Confidential, Boston, MA

Portfolio Test Lead - QA Service Manager

Responsibilities:

• Held overall QA responsibility from gathering business requirements to delivering testing services including Business UAT.
• Involved in testing Billing & Payment systems for Customer’s New Business & policy admin platforms.
• Designed & executed automated test scripts using QTP tool and integrated with Quality Center.
• Developed test delivery framework for portfolio to improve transparency & visibility of key performance indicators.
• Supervised leads and managers. Set goals and performance management including coaching and development.

Confidential - Boston, MA

Quality Assurance Test Analyst - QA Test Lead

Responsibilities:

• Participated in business requirement gathering & analysis including signoff for Disability insurance systems.
• Ideated& developed data-driven automation framework using QTP/RFT and other functional testing tools.
• Reduced test data setup cycle time (by 60%) via automating mainframe systems for automatic policy and claim creation for disability suite of applications.
• Designed Performance test approach for performance and load testing.
• Executed test scripts and monitored test results using LoadRunner testing tool.
• Monitored test results, compared against baseline, production SLAs and report the analysis.