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Director - Qa Resume

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SUMMARY

  • Dynamic leader, 17+ years of IT experience with proven success in driving large diverse enterprise QA Engagement and IT programs across industries.
  • Leading Automated Testing Solutions for the emerging technologies for Confidential North America
  • Successfully implemented Testing Center of Excellence (TCoE), Managed Testing Services (MTS), Cloud Testing, DevOps CT/CM Solutions, Enterprise BI and Big Data Analytics Testing, Digital/Mobile Testing Solutions for clients across industries.
  • Directed/Managed multiple large QA IT Engagements, spearheaded merger, acquisitions and transformation of large QA Programs across geographies.
  • Responsible for account growth, meeting the revenue targets, client management, exploring new client opportunities/formulating action plans, performing business planning/analysis and provide relevant inputs to leadership teams.
  • Liaise with client executives to define, develop & implement outsourcing strategies & engagement model development.
  • Lead Portfolio leadership team to discuss/finalize Engagement Governance/Execution Model with the client executives.
  • Strategized and setup best of the breed testing practices and Testing Center of Excellences for clients across global locations to deliver business critical and domain applications with high quality, performance and user experience
  • Successful in taking complete E2E ownership of the testing products/applications across the organization
  • Certified Project Management Professional (PMP) by Project Management Institute (PMI)

TECHNICAL SKILLS

  • HP Tools - ALM, UFT, Load Runner
  • Selenium Web Driver
  • SOAP UI
  • Jenkins
  • Cucumber
  • POSTMAN
  • CI/CDTestNG
  • Protractor
  • CA LISA
  • Maven
  • JIRA
  • BlazeMeter
  • JMeter
  • Appium (Android & IOS)
  • Web Load
  • SOASTA CloudTest
  • Device Anywhere
  • Hadoop
  • Test Complete
  • Perfacto Mobile
  • Hive
  • Experitest
  • Informatica Power Center grid-tools

PROFESSIONAL EXPERIENCE

Confidential

Director - QA

Responsibilities:

  • Provide consultation, direct and manage clients on Global Delivery Model and TCoE.
  • Responsible for successful implementation and testing of Client Organization’s Strategic and Tactical initiatives like Cloud first, Devops, Enterprise BI Big Data and Analytics, Digital and Mobile Testing Solutions.
  • Partner with the Customer to transform and translate the current testing tools usage and technology value to strategic business value by leveraging the testing tools across the enterprise
  • Conduct business assessment and interviews across the enterprise for executive perspective on strategy, vision and expectations of tools
  • Perform detail system study to understand the current IT landscape
  • Evaluate testing tools based on improvement in test cycle time, increased system availability via proactive performance testing, identification of a requirement lapse in the early stages of testing life cycle, reduction in time to market resulting in increased revenues and improvement in data validation
  • Recommend testing tools by leveraging best practices to optimize the test processes and improve quality of deliverables
  • Identify gaps, propose improvement opportunities and recommend roadmap for optimizing the testing tools usage and implementation plans
  • Report to client/internal management on the continuous improvement of activities and conduct audits to ensure adherence to quality metrics
  • Responsible for managing the definition, implementation, and integration of quality principles into the design and development of software and IT processes.
  • Manage client relationship, exploring new client opportunities/formulating action plans.
  • Direct/Manage multiple projects and teams distributed across geography locations and across spectrum of testing services.
  • Proactively identify gaps, process improvement areas and risks and provide solutions and drive implementation of addressing these gaps.
  • Direct/manage development of test accelerator to increase the test coverage, quality, time-to-market and effectiveness of the test deliverables.
  • Manage/overseeing the development, execution and review of Test Plan, Test Strategy, and Test Methodology, analysis of test results, metrics, measurement and reporting and driving quality standards across the organization.
  • Manage/overseeing delivery of programs/portfolio of projects within the business unit.
  • Client meetings with various client executives and managers on regular / on-going basis.
  • Coordinate/conduct periodic reviews with stakeholders to track overall schedule adherence and quality of the deliverables.
  • Collaborate across the project teams to ensure the success of the program.
  • Ensure effective risk management by logging, characterizing qualitative and quantitative risks and proposing mitigation plans.
  • Report to client/internal management on the continuous improvement activities and conduct audits to ensure adherence to quality metrics.
  • Perform business planning/analysis and provide relevant inputs to leadership teams.
  • Exercise effective change management on projects by ensuring a thorough impact analysis, schedule change control meetings and track the requests to closure.
  • Identify/prioritize the parameters and set controls to identify contract adherence issues.
  • Contribute to the growth and vitality of the organization by submitting relevant project collaterals and thereby build the Intellectual Property of the organization.
  • Identify the training needs of team members and communicate to leadership, mentor/counsel and motivate the team to perform.
  • Ensure team members display sensitivity to timeliness and confidentially of information from a client engagement standpoint.
  • Develop and manage annual budgets across the projects.
  • Develop Business Case, implementation plans that include analyses such as cost- benefit, effort/cost savings, time-to-market, return on investment (ROI) etc.
  • Assess Customer needs and priorities through communicating directly with customers on a frequent basis and also formally conduct surveys and ratings across different services.
  • Coordinate and meet with senior leadership, vendors, and others, to solicit cooperation and resolve problem.
  • Recruit, hire, train and supervise staff and participate in staffing decisions.
  • Direct daily operations of department, analyzing workflow, establishing priorities, developing standards and setting deadlines.
  • Anchor the client feedback collection and act ionization through Customer Satisfaction Survey (CSAT) and Engagement Level Feedback (ELF) frameworks.
  • Liaise with client executives to define, develop and implement outsourcing strategies and engagement model development.
  • Lead Portfolio leadership team to discuss/finalize Engagement Governance/Execution Model with the client executives.
  • Work with Client Executive Management team to help setup Offshore Centers of Excellence and facilitate onshore / offshore coordination through direct reportees of Project Managers / Technology Leads/Technical Analysts at onsite/offshore.
  • Meet with Client Executive Management to review performance and manage escalations.

Confidential

Senior Project Manager

Responsibilities:

  • Lead and managed the projects across the applications following Agile Methodology
  • Review software documentation to ensure accuracy
  • Review functional and design specifications to ensure full understanding of individual deliverables
  • Identify test requirements from specifications, map test case requirements and design test coverage plan
  • Provide accurate QA estimates for releases
  • Develop, document and maintain functional test cases and other test artifacts like the test data and data validation
  • Execute and evaluate manual test cases and report test results
  • Hold and facilitate test plan/case reviews with cross-functional team members
  • For the changing requirements in agile projects,
  • Write/Review the generic test plans and test cases to focus on the intent of the requirement rather than its exact details
  • Work very closely with the product owners or business analysts to understand the scope of change so testing can be updated
  • Discuss the risks involved in changing requirements especially towards the end of sprint with the project stakeholders
  • Negotiate with the project team/Scrum Master to keep the changes to a minimum and/or implement the changes in next sprint
  • Establish regression test suites for releases
  • Work with the team to develop and enhance manual and automated tests for new features and regressions
  • Create, review and present Burn-up and burn-down charts to keep track of the progress of the agile projects
  • Work closely with the Dev teams on overall Release delivery
  • Identify any potential quality issues per defined process and escalate potential quality issues immediately to management
  • Ensure that validated deliverables meet functional and design specifications and requirements
  • Isolate, replicate, and report defects and verify defect fixes
  • Identify/address the training needs, counsel and motivate the team to ensure high morale and successful project delivery
  • Provide performance appraisal inputs for team members on a half-yearly/yearly basis
  • Manage resources and their assignments to projects based on skill sets by working closely with practice operations
  • Identify project/program delivery risks and finalizing mitigation plans
  • Establish & monitor the processes for Issue Management, Change Management and Quality Management
  • Estimate project scope and provide various levels of estimates across SDLC
  • Define resource requirements and plan resource deployment
  • Create and review Test Plan and Strategy
  • End-to-end ownership of all the testing applications
  • Mentor and lead QA team in all QA activities
  • Work closely with engineering, product management and operations on defining QA plans and ensuring the test suites are helping improve the quality of the products
  • Track and report project progress, issues, risks and dependencies
  • Manage change requests and issues/conflicts across the teams
  • Manage staffing needs and demands
  • Allocate work in alignment with prioritization and work distribution
  • Tailor Software Development frameworks to meet the unique needs of the projects
  • Meet the training needs of the team
  • Plan and manage project budget
  • Participate in timely review and feedback
  • Periodically report project status to all the key stakeholders and senior leadership
  • Manage Defect tracking and management and provide feedback to the team
  • Ensure Project closure activities and updating organization process assets
  • Provide feedback on project/program deliverables to meet client specifications and requirements
  • Liaison with engineering, product management, release management, and operation teams
  • Ensure financial and operational discipline in the delivery of projects in line with department/organizational requirements

Confidential

Technical Lead

Responsibilities:

  • Work closely with engineering, product management and operations on defining QA plans and ensuring the test suites are helping improve the quality of the products
  • Work closely with the Dev teams on overall Release delivery
  • Review software documentation to ensure accuracy
  • Review functional and design specifications to ensure full understanding of individual deliverables
  • Identify test requirements from specifications, map test case requirements and design test coverage plan
  • Provide accurate QA estimates for releases
  • Develop, document and maintain functional test cases and other test artifacts like the test data and data validation
  • Develop Test Plans, Test Strategy and Staffing Plan
  • Hold and facilitate test plan/case reviews with cross-functional team members
  • Develop Test Configurations and Test Data
  • Develop plan for IATs, Regression, FATs, Performance, Load and Stress Tests
  • Perform E2E testing and use Bugzilla for bug reporting and tracking
  • Develop Test Cases and use Tczilla for Test Cases tracking
  • Establish regression test suites for releases
  • Execute and evaluate manual test cases and report test results
  • Isolate, replicate, and report defects and verify defect fixes
  • Work with the team to develop and enhance manual and automated tests for new features and regressions
  • Identify candidates for automation
  • Build automation suite for the regression test bed
  • Ensure that validated deliverables meet functional and design specifications and requirements
  • Identify any potential quality issues per defined process and escalate potential quality issues immediately to management
  • Prepare Quality Metrics, Productivity Trends, Daily, Weekly and Monthly Status Reports and Quality Objective documents

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