SUMMARY

• Around 7 years of experience in QA testing that includes coordinator and extensively involved in Test Planning Creation, developing & executing test cases, reviewing and monitoring progress, planning & managing dependencies, risks and resources, schedules, estimates, test reports in Banking & Financial and Telecom domains.
• 5 + years of experience as a QA in Salesforce.com CRM application, mainly with Leads, Contacts, Accounts, Cases, Campaigns, Opportunities, Orders and Services entities
• In Service & Sales applications
• More than 3 years of experience as a QA CRM application like Marketing and UCM web applications
• Experience with Account, Opportunity, Contact, Asset, Product, Pricing and Order management/fulfillment modules.
• Good understanding of Software Development Life Cycle (SDLC) and all stages of QA and Defect Life Cycles
• Experience with Waterfall, Agile software development (Scrum) and SOA process.
• Experience in both manual and automation testing with Quality Center, ALM and QTP tools.
• Experience in developing test plans, test cases, defect logging and deployment
• Actively involved in GUI, Functional, Integration, System, Regression, End to End testing, User acceptance testing.
• Familiarity of Quality Assurance standards, processes methodologies and strategies
• Strong in analyzing business requirements and specifications and development of test plans, test scripts, test cases and executing them
• Experience in testing team, assigning and tracking tasks provided to team members
• Self - motivated, team-oriented individual with strong problem solving abilities

PROFESSIONAL EXPERIENCE

Confidential, Irvine, CA

Sr. QA Tester (Salesforce)/CRM Salesforce Tester

Responsibilities:

• Coordinating the Clients, Business Analysts. Preparation of Test Plan and approach based on the Business requirements
• Provide appropriate knowledge transfer to testers to assist in efforts. Develop and maintain test data as necessary to support testing efforts
• Mostly worked with Cases, Contacts, Accounts, Solutions and Reports entities in Service cloud application
• Verification & validation of Inbound Emails as converting as Cases. Validating the Assignment rules of Cases
• Checking the functionalities of Escalation rules of Cases. Testing the Flow functionality of the Cases by using the Call Guides
• Verification of Target and Non-Target Account functionalities. Verification of Inbound and Outbound Cases requirements
• Validated the pick list vales based on the Record type layouts. Thoroughly validating the validation and business rules
• We followed the Scrum SDLC approach to implement the project. Execution of Test scripts and Defects rising.
• Maintain test environments to support testing efforts. Review requirements, designs, and other documentation to ensure testability
• Conduct testing to ensure that functionality, usability, reliability, and performance of IT solutions are consistent with requirements and established acceptance criteria
• Report and manage defects to ensure that all issues are resolved according to established guidelines and expectations
• Assist development team in troubleshooting and determining root-cause of application defects and issues
• Document test results and communicate to Project Management and other Project Stakeholders
• Work with upstream and downstream application teams to execute E2E test cases. Attend and collaborate in all stand ups, planning and design
• Preparing the Traceability Matrix between Requirements & Test cases

Environment: Saleforce.com platform, Apex Language, Visual Force, Data Loader, Apex Triggers, Reports, SFDC Sandbox, Eclipse IDE Plug-in, Windows .

Confidential, Saline, MI

Salesforce QA Tester/SFDC Tester

Responsibilities:

• Develop, execute, and maintain test designs, including test cases and test scripts. Develop and maintain test data as necessary to support testing efforts
• Execution of Test scripts and Defects rising in HPQC
• Mostly worked with Leads, Contacts, Campaigns, Accounts, Opportunities & Report entities in Sales cloud application
• Written the test scripts based on the Siebel to SFDC Migration Mapping sheets
• Once it is loading from the Siebel to Staging are then need to validate the date based on the mappings
• Prepared the test data by using SQL queries, mappings and legacy Seibel applications
• Once loading the data from Staging to SFDC application, we used to test the functionality and GUI testing
• Prepared Test scripts with crucial functionalities for Go-No Go decision and executed in Pre- production environment
• Complex Services testing is majorly done based on different Final Products like Half circuit & Full circuit etc.
• Verification & validation of conversion of Web - Leads functionality
• Validating the Assignment rules of Leads
• Report and manage defects to ensure that all issues are resolved according to established guidelines and expectations
• Assist development team in troubleshooting and determining root-cause of application defects and issues
• Document test results and communicate to Project Management and other Project Stakeholders
• Work with upstream and downstream application teams to execute E2E test cases
• Attend and collaborate in all stand ups, planning and design
• Execute System and Regression Testing
• Gain user acceptance of test results. Preparing the Traceability Matrix between Requirements & Test cases

Environment: Saleforce.com platform, Apex Language, Visual Force, Data Loader, Apex Triggers, Reports, SFDC Sandbox, Eclipse IDE Plug-in, Windows, UNIX.

Confidential, Jersey City, NJ

QA Tester/Salesforce.com Tester

Responsibilities:

• Develop, execute, and maintain test designs, including test cases and test scripts. Develop and maintain test data as necessary to support testing efforts
• Execution of Test scripts and Defects rising in HPQC
• Written the Test cases based on the Mapping sheets & Business requirements. Verification Data values with Legacy Siebel application to Sales force application
• Validating all GUI alignment and column level data in SFDC application. Done the products like Half & Full circuit complex functionality testing
• Main entities involved in this assignment are Solutions, Orders, Leads, Contacts, Opportunities, Quotes, Campaigns and Sites
• Written some complex SQL queries by using Joins, Group by functions to do the data validations
• Verification of all conversion rules and Calculations
• Helping to UAT testers by giving the Screen shots of the functionalities and Test cases flow.
• Worked on shift basis to do the tasks for Pre-production testing for Go-No go decision. Also tested the Cases functionalities which is loaded by using the TOAD interface
• Work with upstream and downstream application teams to execute E2E test cases. Preparing the Traceability Matrix between Requirements & Test cases

Environment: Saleforce.com platform, Apex Language, Visual Force, Data Loader, Apex Triggers, Reports, SFDC Sandbox, Eclipse IDE Plug-in

Confidential, Sanfrancisco, CA

QA Tester

Responsibilities:

• Conducted Smoke testing, Functional testing, Regression testing, Integration testing, and User Acceptance Testing (UAT) and Data validation testing.
• Used Quality Center(ALM) for tracking defects, communicating them among the team members and developers.
• Developed the test cases using Microsoft Excel.
• Responsible for various activities that include test plan, test case design, test cases preparation of test data, test case execution, defect management including logging defects, keeping track of defect status and traceability matrix during test cycles, submitting the test cases for approval.
• Worked closely with developers in relates to all the opened Defects using JIRA.
• Identify Business Requirements and identified the Test Scenarios that can be automated.
• Tested all workflow tasks with appropriate data and permissions.
• Involved in business requirement meetings to understand client business rules/strategy.

Environment: Selenium, HP Quality Center 10.0, Manual Testing, Microsoft Excel, Oracle 10g/11g, C# SQL, SVN, SOAP UI, XML, Agile

Confidential

QA Tester

Responsibilities:

• Responsible for Preparing Test Cases based on the Functional Requirements.
• Reviewed the User Requirement Document and prepared a detailed Test Strategy for the Testing effort.
• Prepared Test Scenarios and Test Cases during the Test Design Phase and got the approval from BA/Client.
• Involved in Test Execution, Result Analysis and Defect Reporting in Quality Center (ALM).
• Conducted Regression and Re Testing once defects are fixed.
• Participated in various meetings and discussed Enhancement and Modification Request issues.
• Prepared Test status and Test summary reports.
• Held daily and weekly meeting with the project manager and QA manager.
• Proven ability in proactively identifying and resolving issues.
• Effectively involved in the review of the Test results.

Environment: Selenium Web driver, JMeter, Jira, JDK 6, JavaScript, HTML,CSS, SQL Server, TestNG, SVN, SOAP UI, Firebug, IE Developer Toolkit, RestAPI, Rest Assured.