Summary:

• A competent CTFL(ISTQB) Certified Testing professional around 6 years of experience in Software Quality Assurance and Manual Testing that includes Requirement Reviews, Test Case Designing, Execution, Defect Identification and Tracking.
• Extensive experience in QA across applications in Healthcare, Retail, Telecom industry sectors.
• Worked extensively on design, planning, execution and documentation of functional tests.
• Expertise in analyzing the Business Specifications and writing, executing and maintaining Test Plans , Test Cases, Test Results and generating software defect reports.
• Excelled in performing Manual Testing, Regression, GUI, Functional, Integration Testing, Sanity Testing, System Testing and Black-box testing with basic Knowledge of Automation, performance, load and stress testing.
• Experienced in estimation of Test Effort, analyzing the risks to the project.
• Skilled in preparing the test plan documents, test summary reports, test cases designing and execution.
• Proficient in Mercury Quality Center and Clear Quest for Test Management as well as Defect Tracking.
• Skilled in testing software products and handling projects efficiently for delivering the required applications in a very systematic way.
• Good understanding of Software Development life Cycle(SDLC) and Software Testing life Cycle(STLC).
• Expertise in understanding, managing and implementing IT requirements and projects to improve and optimize the organizational IT performance.
• Experienced in writing SQL queries.
• Knowledge of Healthcare and HIPPA.
• Knowledge of working using Agile methodology.
• Ability to interact with Developers regarding Testing status and Defect Change Tracking.
• Exceptional ability to quickly master new concepts with a strong problem solving and Analytical skills. Excellent written and oral communication skills and a great team player.
• Excellent Mentoring and coordinating skills.

Technical Skills:

Testing Skills : Manual testing, Tracking of Bugs, Preparing Bug Reports,
Design of Test cases, Execution of Test cases, Creation &Knowledge of Test Plan.
Operating systems : IBM Mainframes, Win95/2000/XP
Databases : Good understanding of SQL, Knowledge of Oracle, DB2
Testing Tools : Quality Center, Clear Quest, SharePoint, Workbench (Tool kit), ECHO, CIRAS (Network provisioning tool)
Other Utility Software : Microsoft Windows (XP, 98, 2000), Microsoft Office

Professional Experience:

Confidential,NJ Oct’ 11- Present
QA Tester

Project Title- My Verizon
Domain- Telecom
Testing Tools- Manual Testing
Test Management Tool-Mercury Quality Center
Defect Tracking Tool- Mercury Quality Center
Description: Confidential,operates the nation\'s most reliable and largest wireless voice and data network, including the largest 3G broadband networks. Verizon Wireless is the largest wireless carrier in the U.S. My Verizon is the application that allows customers to manage their profiles, calling plans, billing and payments.
Responsibilities:

• Worked as a QA Tester and responsible for analyzing and understanding the requirements.
• Took part in Requirements walkthrough meetings.
• Performed the detailed analysis of the requirements for designing of the test cases and any Ambiguities in the requirements/documents were resolved with the BA and SMEs.
• Responsible for creating the Test plan and the Test cases.
• Performed the execution of the test cases and tested the application features like My Bill, Plan, Features, Profile, Support and Usage Info.
• Worked closely with the development team to get the QA activities done effectively.
• Extensively involved in Build Verification Testing, Functional Testing.
• Logged the Defects and properly handled the issue resolution .
• Coordinated the defect review calls with the development team .
• Fully involved in Defect Triage meetings.
• Developed Requirement Traceability Matrix (RTM) for tracking and ensuring all the test requirements have been tested.
• Responsible for providing the daily testing status.
• Maintained all the Test results.
• Also created the test cases for UAT.
• Responsible for Test Closure Activities and providing the Test Closure Document to the stakeholders.

Confidential,India Sep’10 –Feb’11
Senior Software Engineer – Testing

Project Title- Century Link-Qwest Merger Conversion
Domain- Telecom -Service Management
Testing Tools- Manual Testing
Test Management Tool-Mercury Quality Center
Defect Tracking Tool- Mercury Quality Center

Description: Confidential,is a captive unit for Qwest and it helps in Qwest IT development process. The project deals with the network provisioning for Century Link. CIRAS (Circuit Administration System) is the application used for network provisioning. It mainly involves configuring and assigning the network elements for all the orders that are being created both internally and externally as per the customer requests.

Responsibilities:

• Handling the offshore Team and responsible for all the deliverables that are being delivered from offshore.
• Providing support to the other dependent teams ( Ordering EASE Team) and answering their queries.
• Involved in understanding the requirements.
• Create Test Cases.
• Execution of Test Cases in Quality Center.
• Effective Defect Identification, tracking and reporting to improve communications and reduce delay.
• Attending status meetings and providing the daily status for all the deliverables.
• Coordination of the work at offshore. Understanding the work and assigning it to the offshore team members.
• Mentoring the Team members.

Confidential,India Feb’10 –Sep’10
Technical Associate – Testing

Project Title- Mobility Retail Testing
Client- Confidential,
Domain- Telecom-Service Management
Testing Tools- Manual Testing
Test Management Tool-Mercury Quality Center
Defect Tracking Tool- Clear Quest (CQ)

Description: Confidential, is one of the largest telecom service provider in U.S. ATT Retail Line of Business provides the End User with all Classical and Next Generation communication devices (Wireless & Wire line) like iPhone, DTV, High Speed Internet Access using a Sales Front End called OPUS.
The web based application controls the Provisioning aspects and is primarily used in Cingular wireless Retail stores. Enables employees to effectively activate, assist customers with their mobile phone accounts and perform Point of Sale(POS) activities. Was involved in the Service Provisioning Domain Analysis and testing ensuring the system to be flawless.

Responsibilities:

• Involved in understanding the Client requirements and Project Functionalities.
• Attending review meetings and walkthroughs to better understand the requirement documents and the application.
• Performed the detailed analysis of the requirements for designing of the test cases and any Ambiguities in the requirements/documents were resolved with the BA and SMEs.
• Prepared Test Plan Document
• Creation of Test Cases
• Review of the Test cases through meeting with the team.
• Execution of Test Cases.
• Performed the BVT to inquire the stability of the build.
• Performed the Testing on Sig-cap device.
• Effective Defect Identification, tracking and reporting.
• Working with development teams investigating and correcting software bugs and deficiencies based on the testing results.
• Performing various types of testing, such as functional, regression, user acceptance.
• Created Requirement Traceability Matrix (RTM) for tracking and ensuring all the test requirements have been tested.
• Coordination of the work at offshore. Analysis of the task , understand the work and assigning to the Offshore team members.
• Responsible for providing the daily status of the tasks.
• Document overall testing status for the releases and communicate the results with the stake holders.
• Active member of the Release Presentation Workshop of the project.

Confidential,India Sep’06 –Jan’10
Senior Setup Configuration Analyst-System Testing

Project Title- Ongoing Support of Health Welfare Benefits (TBA)
Client- Confidential, (USA), Confidential, (USA), Confidential, (USA)
Domain- Health and Welfare
Testing Tools- Manual Testing, ECHO

Description: Confidential,is one of the world’s leading bank and financial institute. Marriott International is the famous chain of renowned Hotels. Novartis is a multinational pharmaceutical Company. Hewitt provides all the HR related services to these clients using TBA (Total Benefits Administration) which is a mainframe based software system.
All the projects deal in customizing and enhancing the Clients’ Web Portal which is maintained and developed by Hewitt. The web portal is used for maintaining various Health and Welfare contributions, investments and payroll contributions made by the employees of clients. . The team’s job is to make the customizations dictated by client requirements through Hewitt propriety tools and then test the system (which includes the web portal, the DB2 database, the graphical user interface, and Mainframe Batch jobs) for insurability of its smooth working.

Responsibilities:

• Analyzing client requirements, event flows and system data needs.
• Soliciting and analyzing the impact of legislative changes new provisions/ services, acquisitions, mergers and identifying impact on the current functionalities.
• Creating detailed test cases.
• Executing all testing (system, regression, YBR-website testing).
• Detecting the defects and retesting them once fixed.
• Documenting and sending the defects using HRO Maestro.
• Performing the Root cause analysis for the Defects.
• Running Batch Jobs.
• Performing the validations through Mainframe tables.
• Worked on CICS.
• Performing IVR Testing and matching the results with the IVR scripts
• Created the UAT Test cases.
• Testing production implementation.
• Writing SQL Queries to fetch data from the Databases.
• Responsible for maintaining Quality adherence for the project.
• Identify and recommend process improvement opportunities.
• Handling Change requests.
• Knowledge of Healthcare, maintaining of medical, dental, vision plans, Long and short term disabilities etc for the employees along with the sound knowledge of HIPPA.
• Communicating with the onsite resources of the project
• Mentoring the other resources in the team.

Education/ Certification & Professional Development:

• BS in Computer Science& Engineering
• ISTQB Certified.
• Awarded Spot Awards for excellent performance.
• Awarded Champion award for the great Contribution in Client Annual Enrollment.