OBJECTIVE

• Experienced test lead and scrum master with a proven record of accomplishment of delivering high - quality software, on time and within budget seeks a position with a top technology firm.

TECHNICAL SKILLS

Tools: HP ALM (Quality Center), Bugzilla, JIRA, Zephyr, TestRail, Service Now, JAWS, NVIDIA, Share point, Wiki (Confluence), Version One, Jenkins, Source Tree, GitHub, Bugzilla, Splunk, Looker, Rational ClearQuest, Selenium, JMeter

Languages: JavaScript, JAVA, HTML, XML, JSON, Python

Databases: Oracle SQL Developer

Mobile Devices: iPad, iPhone, Android, Kindle, Blackberry, Windows devices

Collaboration Tools: - Cisco WebEx, Microsoft Team, Slack, Outlook, Lotus 1-2-3, Zoom, Skype

PROFESSIONAL EXPERIENCE

Confidential, San Francisco, CA

Product Delivery Test Lead & Scrum Master

Responsibilities:

• Implemented quality-engineering methodologies to support QA activities like issue reporting, prioritizing, tracking, resolution, and closure processes in UCSF.
• Led a small QA team and worked closely with UCSF and Vendor (Hitachi Canada) from planning phase to product release including definition of requirements, design and testing.
• Directed 7 different system integration teams for the Web Services for generating new identities and 15 upstream systems for File Transfer testing for receiving, ingesting, and processing data.
• Trained 1000+ end users on how to use the new system, and validated the new patches going into production.
• Led the UAT testing effort with 1000 + end users, reporting the QA status to management and facilitating the daily standup.
• Increased team velocity by maintaining the burn down chart and setting up retrospectives, sprint reviews or sprint planning sessions.
• Controlled costs by working closely with vendor, increasing value while ensuring quality, and mitigating risks.
• Worked closely with key stakeholders to identify product quality goals and KPIs
• Acted as the first line of contact for post-production support and business users by ensuring stability of business-critical processes and associated application infrastructure.

Confidential, San Francisco, CA

Scrum Master & Product Delivery UAT Lead

Responsibilities:

• Prepared UAT Test Data, created epics, user stories, and executed automated UAT test cases built on Autodesk AGT framework on all windows platforms using virtual machines (ECS vapor machines).
• Monitored automation test results in Jenkins pipelines for both products and updates, updating ECS vapor images for all languages when required and fixing automation issues.
• Led the governance initiative for 100s of Autodesk product teams and external customers in troubleshooting issues related to registering the products/updates, delivering the tested products/updates using Autodesk Desktop Application, querying the AWS DynamoDB tables and finding root causes for products and updates issues.
• Conducted Defect triage for the defects logged in JIRA and troubleshooting, and coordinated issues with product teams to fix and close issues.
• Facilitated discussion, decision-making, and conflict resolution and building a trusting and safe environment by coaching the team to reach their highest potential.
• Conducted Sprint planning, Backlog creation, prioritization, and daily stand ups with the QA team.
• Mentored and motivated the QA team on test strategy, processes and methodologies to ensure testing activities are delivered on time, adhere to high quality standards and meet customer expectations.
• Co-ordinated the day-to-day QA activities while ensuring quality, schedule and scope constraints are met.
• Advocated as a QA Architect to design different workflows and making sure the new policies are automated. Prepared test strategies for the project and worked with analytics team before every release.
• Assisted product manager in product roadmap development, requirements gathering, writing user stories and acceptance criteria, feature prioritization, and maintaining communications with multiple, globally distributed cross-functional and technical teams.
• Ensured and tested all the Autodesk Products is easy to deploy using SCCM (Microsoft System Center Configuration Manager) and the teams comply with the governance policies.
• Prepared QA Status Reports maintain compliance tracker using smart sheets, created JIRA Kanban boards, and worked as a process champion.

Confidential, San Francisco, CA

Mobile Banking Platform Test Lead and Business Analyst

Responsibilities:

• Established QA team from the ground up: began as the sole manual tester and grew team over time, implementing quality practices and procedures.
• Worked closely with the cross- functional teams, identified project requirements, and scope definition, facilitated JAD sessions, authored and reviewed Business/Functional requirements, Technical Specifications, Wireframes and Style guides.
• Led UX, compliance & Regulatory and business teams for user acceptance testing (UAT).
• Prepared test data, Requirement traceability matrix (RTM), authored test cases in Quality Center and executed, installed mobile apps using iTunes in variety of IOS/Android devices, Blackberry simulators to test various applications and web sites.
• Streamlined and improved defect tracking process in IBM clear quest, conducted defect triage meetings with Vendor (FISERV), creatively approached and solved problems and worked effectively to find solutions with cross-functional teams.
• Regularly assessed testing progress and prepared test status reports and communicated with QA manager on testing progress, requirements and any organizational/quality/technical risk/issues that impacted the ability of the testing team to perform testing activities.
• Involved in project implementation support, disaster recovery and provided sign-off before Go-Live.
• Assisted Production support and 24-hour banking teams.