SUMMARY:

• I am a career professional with an extensive background in software quality assurance and the software development and delivery process with a focus on building and managing teams.
• I have a wide range of experience across platforms and applications which has given me a perspective in quality that is mature and robust.
• I am a critical thinker who enjoys problem solving and collaborative environments.
• My excellent reputation is based on my strong ethics and desire to excel.
• I am self - motivated and enjoy working on diverse teams.
• I am a natural leader with a knack for uncovering issues with software and with work processes.
• I enjoy the process of analysis and testing as well as managing and building teams.
• I have over twenty years experience in the software development lifecycle with a focus on manual test and analysis and QA leadership.

TECHNICAL SKILLS:

• Jira
• SoapUI
• TestRail
• Cucumber
• Software Planner
• Onyx
• Postman
• Rational Robot
• Soffront testuff
• Pivotal Tracker
• SQL
• Oracle
• TOAD
• DBVisualizer
• MS SQL Server
• PICK
• Enterprise Manager jEditor
• XML Notepad
• MSWord
• Excel
• Project
• Power Point
• Internet Explorer
• Chrome
• Safari
• Firefox
• Visio
• Outlook
• Sharepoint
• Hyperion
• Proclarity BI
• GIT
• IBM/Curam
• Citrix
• Perforce
• VPN
• Mule ESB
• SendGrid
• Responsys json
• XML
• Ruby on Rails
• .net
• Java
• Javascript
• Unix
• Windows NT
• Windows 2000
• AIX
• EDI
• Linux
• MS Business Intelligence

PROFESSIONAL EXPERIENCE:

Confidential

QA Manager

Responsibilities:

• Designed processes and methodologies to integrate with the product and development teams
• Managed quality assurance for four integrated web subscription based applications
• Worked closely with product and development leads to identify areas of risk, test approach, and status
• Established weekly root cause analysis meeting for the organization that resulted in significant reduction in production issues
• Established estimating model used by the QA team that communicates realistic expectations for project completion
• Worked as a contributing member to the Agile Community of Practice and was integral in building an agile approach for multiple individual teams.
• Integrated the team with testuff for test asset management and test execution. Later managed the migration of test assets from testuff to TestRail and JIRA.
• Worked with Devops to create and manage test environments
• Led the migration from Oracle Rackspace to Amazon Web Services which included a significant test development effort to establish a baseline where none existed. Rolled to production with zero new defects after the migration
• Provided to the development team to improve the quality of the deliverables into QA
• Supported the product group in user story and requirements construction
• Created UI development standards and testing approach for those standards that were adopted by the development team
• Provided feedback to leadership regarding quality, processes, and continuous improvement measures
• Worked closely with the lead developer for APIs to define a repeatable approach for delivery of API projects into QA for testing
• As an individual contributor, tested a native mobile application for Sports Management that included text, email, and calendar features.
• Managed senior QA analysts including the day-to-day project responsibilities, career path planning, and evaluations
• Attended weekly leadership meetings to communicate and resolve challenges as well provide insight into best practices across the squads

Confidential

Senior QA Analyst

Responsibilities:

• Primary Senior QA Analyst tasked with testing support of the Veterans’ Benefit Management System project
• Established a QA plan for new analysts assigned to the VBMS project
• Responsible for all new analysts on the project
• Followed an agile approach to development participating in daily scrum meetings, sprint planning, and retrospectives
• Created and executed functional tests using Rational Quality Manager
• Worked across squads to create a common approach to test automation
• As the QA lead for the Pod (a group of scrum teams), supported analysts on all squads with test development, review, and ongoing
• Gathered and presented sprint statistics for the Pod

Confidential

Senior QA Analyst

Responsibilities:

• Individually responsible for testing and quality assurance of various interfaces built on Mule ESB. Tested web services using JEditor to build complex test data and SoapUI for testing
• Responsible for analysis of technical requirements, worked closely with the development team and business analysts during all phases of the software development lifecycle
• Developed, executed and maintained various levels of test documentation including test plans, test cases, and test scripts
• Worked with IT to ensure proper configuration of QA environments as well as troubleshooting those environments to identify failures
• Documented all defects and failures providing detailed analysis and supporting documentation as required
• Interviewed and hired a team of senior QA analysts
• Created an approach to Agile for execution by the team using Jira and Confluence tools
• Implemented Greenhopper addon for scrum management
• Jira and Confluence administrator responsible for designing workflow, screens, and reports and managing users and user access for the team
• Built structure within Jira and as a process for managing the development of automated tests using Selenium and PHP
• Implemented an approach for managing and reporting the results of exploratory testing using the Bonfire addon

Confidential

QA Director

Responsibilities:

• Led QA effort for a start up organization with a minor presence on the web with a goal to create a more stable, functionally rich web application that would support the ordering process for individual products on a subscription basis
• Followed an Agile approach to development, working hand in hand with the developers to test and release regularly eCommerce application was integrated with a warehouse application and customer service backend
• Performed all functional, integration, and system testing along with development and maintenance of associated artifacts such as test plans, test designs, and test scripts
• Managed Jira as an administrator and team lead
• Worked closely with the CTO, defining the team’s approach and formulating communications to the CEO and other members of the leadership team
• Worked with the Development team in support of rollout/release efforts

Confidential

QA Lead

Responsibilities:

• Defined the QA strategy to be executed and built a testing team of two senior analysts and one junior tester
• Entire QA and Development teams worked in a remote capacity following an Agile approach
• Responsible for testing an internal database warehouse, business intelligence dashboard and reporting, internal tools for building a data dictionary, and POS interfaces
• Configured Software Planner as the tool for test repository management and implemented process for its use
• Established workflows and processes for the team along with defining standards for delivery
• Worked on multiple projects within the organization as the primary analyst as well as in a support role for other projects as needed
• Created various levels of test documentation including test plans, test scripts and procedures, and test data matrices

Confidential

QA Manager

Responsibilities:

• Built and led a QA team of senior analysts for a start up organization building a multi-platform suite of applications designed for the restaurant market
• Worked in close collaboration with the development and IT teams in an environment staffed primarily with remote telecommuters
• Used a variety of tools for communications including Campfire for real time group chatting, GoTo Meeting and screen sharing
• Following an Agile methodology for development, participated in daily scrum meetings, planning sessions, story documentation, review, and estimating
• Identified testing strategy which included exploratory and ad hoc testing as well as traditional test planning (test design, test script, and test case development) and testing
• Documented all failures and defects providing detailed descriptions and supporting documentation
• Worked closely with development team members to create automation tests cucumber for Ruby on Rails
• Provided support to the development team during defect resolution, providing feedback and input into proposed solutions
• Managed manual tests using the wiki feature of Jira and cucumber tests with Git

Confidential

Senior QA Analyst

Responsibilities:

• Performed requirements review, analysis, and gathering
• Responsible for test development, execution, and maintenance for a data warehousing project with a web-based business intelligence portal used by an integrated mobile equipment and tool solutions provider
• Supported the User Acceptance Test cycle by creating acceptance criteria and providing support to testers for issue identification and resolution
• Provided process improvement recommendations to the Project and Executive teams regarding the software development lifecycle.
• Provided services to in house users, including user and guides and real time

Confidential

Joint Carrier Test Manager

Responsibilities:

• Managed the Joint Carrier Testing (JCT) team responsible for integration, customization, and implementation testing
• Work directly with customers during implementation of an on demand web application that managed health care carrier offerings, group benefits, and member enrollment
• Worked with multiple project teams, product management, and engineering on the development and implementation effort
• Analyzed the work process and its failures, presenting recommendations to the executive team regarding re-organization and restructuring of the JCT team
• Identified the path for process improvement including new workflows, entrance and exit criteria for JCT testing, and critical success factors
• Developed process documentation, supporting templates, and presentations
• Performed standard testing tasks to fill resource gaps, such as test development, execution, and defect analysis

Confidential

QA Director

Responsibilities:

• Promoted from QA Analyst to Manager to QA Director over the course of career
• Responsible to the VP and CIO regarding release readiness, process improvements, and overall organizational effectiveness as well as QA strategy and management of QA resources
• Consistently met aggressive deadlines for delivery of complex enhancements to Confidential products, including e-Commerce procurement, invoicing, receiving, contract management, workflow, auction, and ERP integration applications amounting to $2.5 million in annual revenues
• Liaison for Product, Development, Operations and Customer Support teams, managing the implementation of product maintenance and enhancements, emergency, and hot fix releases
• Coordinated product implementation of SAAS solutions exceeding a customer base of 500 clients with over 200,000 users
• Supported additional installations of e-Commerce applications behind the customer’s firewall amounting to $18 million in annual revenues. Responsible for beta release and production release roll out
• Directed and mentored a distributed and diverse team of Product Leads, QA Engineers, and QA Analysts
• Recruited, built, and motivated a strong team that continuously improved the level of quality in all deliverables, significantly improving the customer relationship with customers such as the Federal Reserve Bank, ConEdison, TIAA-CREF, BNP Paribas, BellSouth, and H&R Block, Schlumberger Oilfield Services, Marathon Petroleum Company, and Exostar
• Developed and managed a QA methodology including test development, execution, maintenance, and test asset management guidelines
• Collaborated with the System Architecture team on enhancement design and functional requirements
• As a member of the leadership team, work with other track leads to review the progress of members on all tracks and provided input and support of the technical process for all tracks including Change Management, Architecture, QA, and Development
• Responsible for the offshore quality assurance group based in Bangalore, India
• Developed and maintained master test plans, test designs, test script, and test case documents for system, integration, and functional testing