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Test Supervisor/shift Lead Resume

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Redmond, WA

SUMMARY

  • Proficient and experienced in a wide variety of skills, from production and project coordination, customer service, administrative and office support tasks, to technical support, SDLC, QA, Agile methodology and the Scrum framework, computer and mobile hardware and software, and more.
  • Excellent time management skills, experience and training in leadership/supervisory and management roles, strong and effective communication skills, self - motivated and driven, possess good work ethic and superb attention to detail.

PROFESSIONAL EXPERIENCE

Test Supervisor/Shift Lead

Confidential, Redmond, WA

Responsibilities:

  • Manage a team of 3 leads and 23 testers, overseeing day-to-day operations, tasks, and test execution, assist with staffing and hiring, scheduling, personnel issues, etc.
  • Create documentation and hands-on training for testers and leads on tools, processes, and best practices
  • Work with area owners and stakeholders to prioritize and assign tasks and testing
  • Create and generate daily and weekly reports on team KPIs, test and task progress, and status updates

Agile Coordinator/Coach

Confidential, Los Angeles, CA

Responsibilities:

  • Analyzed data from 5+ teams to identify opportunities for coaching in the Agile mindset and various frameworks, attend and facilitate Scrum events and Agile ceremonies as needed (stand-ups, planning, grooming, retrospectives etc.)
  • Support team JIRA and Confluence needs in an administrative function, creating and modifying boards and workflows, assisting with user management, ticket tracking etc.
  • Create advanced queries, filters, and dashboards within JIRA and Confluence to track daily, weekly, and monthly metrics/KPIs to help teams meet milestones and deliverables on-time
  • Create daily status reports/burndowns, and weekly and monthly performance metrics reports
  • Present metrics and other performance data to teams as well as director-level stakeholders
  • Since metrics tracking and reporting began in 2018, ticket life cycle has been reduced by 70%, sprint commitments met increased from 30% to 78%, sprint volatility decreased from 43% to 29%, time to release reduced by 50%

QA Lead / Producer

Confidential, Glendale, CA

Responsibilities:

  • Acted as Scrum Master for the development team: lead daily stand-ups, remove impediments for the team, track sprint velocity by creating daily burndown reports, assist Product Owner with sprint planning, backlog grooming, task estimation, and creating and tracking GANTT charts, assist with overseeing Scrum events and ceremonies, etc.
  • Coordinated with internal and external stakeholders and partners and assisted with production tasks
  • Managed QA staff, supervised and assisted with day-to-day workflow and tasks, developed SOPs and best practices
  • Managed internal and external JIRA databases, tracking, editing, creating, and assigning tickets as needed
  • Created release checklist, assisted with release planning and management
  • Created and revised documentation, test plans, and reports
  • Helped manage social media marketing and community management as well as customer service operations

Quality Assurance Consultant

Confidential, Los Angeles, CA

Responsibilities:

  • Managed communication between external QA staff and internal development and production teams
  • Tracked tickets/managed JIRA database, writing, editing and assigning issues as needed to development staff
  • Created and tracked filters, tools, reports, and dashboards for visibility into KPIs
  • Created, revised, and executed test plans and test cases

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