Objective
To obtain a technically challenging job in the areas related to software testing, design and development.

Summary

• 5 plus years of experience in Software Testing & Analyzing Web technologies.
• Experience in working in Agile development environment.
• Experience in all phases of Software design life cycle, including requirements gathering, risk analysis, project planning, scheduling, testing, defect tracking, management, and reporting.
• Superior analytical, troubleshooting, communication and presentation skill.
• Expert at using both manual and automated testing tools to troubleshoot systems, integration, user acceptance, positive and negative, functionality, object, and regression.
• Develop use cases, user interface specifications, and user requirement specification documents.
• Liaise with developers, business analysts, and user representatives in application design and document reviews.
• Expertise in technical support for enterprise resource planning applications, including ad-hoc customer requests, bug fixing, testing and packaging for timely and quality delivery.
• Excellent analytical skills and ability to communicate effectively with customers of diverse functional and technical background.
• Experience in Object Oriented Analysis (OOA) and Object Oriented design (OOD) with involvement in Use Case Analysis, Class Diagrams, Component Diagrams, Collaboration Diagrams, State Diagrams, Flow Diagrams, and Sequence Diagrams.
• Experience in database design and development involving Entity Relational Modeling, Relational Database schema, along with PL/SQL involving Stored Procedures, Functions Cursors, Indexes, and Triggers.
• Team player with excellent communication and interpersonal skills requiring the ability to rapidly understand business needs. Productive in high stress and fast-paced environments, requiring skills in problem solving.

Education

• MS – Masters in Computer Science
• BS - Bachelor of Computer Science

Technical Skills
Software Languages: C#, C, C++, Java, J2EE, ASP.Net, SQL, PL/SQL, Visual Studio
Front- End Languages: HTML, JavaScript, DHTML, and XML.
Databases: Oracle, SQL Sever
Testing Tools: Quality Center 10.0, Quality Test Pro 10.0, Empirix (E-Test Suite), Load runner
Design Tools: Visio
Operating Systems: UNIX, Linux, Solaris, Win 95/98/2000/NT/XP, Mac10.2, DOS.

Work Experience

February 2010 – Present
Confidential,Austin, TX
IT Developer/Engineer

• Responsible for manual testing and automating the web service applications for regression testing.
• Review product requirement documents, functional specifications and involved in the developing test strategy, test plan and test case documents.
• Interact with business analysts and software developers for bug reviews and participate in QA meetings.
• Proactively came up with innovative methods to improve software quality, test coverage, efficency and regression coverage.
• Worked in the agile development environment with frequently changing requirements.
• Actively participated in scrum meetings, design documents, requirements traceability matrix and involved in developing test plan document.
• Increased productivity by initiating use of Quality Centre for bug tracking and regression testing for automated test suites and scheduling test runs.

July 2006 – December 2007
Confidential,Austin, TX
System Development Specialist

• Responsible for supporting of child support applications (kidstar, expertpay and echildspay)
• Subject Matter Expert (SME) for production applications
• Follow on-call rotation for support team
• Participation on team on group initiatives and goal
• Identifying the 3-5 top problems areas and providing solutions
• Business and support required more application training
• More trouble ticket Event log info required by support team
• Provided necessary application training plan for the helpdesk team
• Complied training and applications documents support team
• The helpdesk support was able to actively work trouble tickets and resolve issues, with little or no help from the application SME

July 2005 – July 2006
Confidential,Round Rock, TX
Application Management Analyst III

• Responsible for supporting of all online ‘dell.com’ applications
• Analyzing and troubleshooting critical online application issues including identification of root cause and resolution.
• Manage configuration of production environment to latest security patches and versions of Operating Systems and Databases
• Perform proactive monitoring of the Service Delivery suite of applications utilizing existing monitoring tools, and advise other development personnel on the integration of these tools into a comprehensive package of monitoring tools, plus creation of additional supplementary tools.
• Assess existing and compile any missing documentation for the Service Delivery suite of applications. Utilize documentation to create a comprehensive training package that is used to cross train other Sustaining Application Support personnel in the support and maintenance of the Service Delivery suite of applications. Utilizing Windows OS, SQL for Oracle and SQL Server
• Follow on-call rotation for support team
• Participation on team on group initiatives and goals

Projects:

• Collection of Remedy data and analyzing data base on MTTR, SLA times and trouble ticket completions
• Providing the application management team with EXCEL reports identifying problem areas
• Identifying the 3-5 top problems areas and providing solutions
• Business and support required more application training
• More trouble ticket Event log info required by support team
• Implementing of this process improved the resolutions times and met SLA time for trouble tickets and 20-30% less issues were received from business

• Provided necessary application training plan for the global team
• Global support team received ONLINE applications training for respective supported areas
• Complied training and applications documents support team
• The Global support was able to actively work trouble tickets and resolve issues, with little or no help from the application SME

July 2004 – June 2005
Confidential,Austin, TX
SQA Engineer

• Worked as a QA Professional and in the Manual Testing phase for firmware testing of USB 2.0 controller.
• Developed test plans and test cases.
• Compatibility testing with different media, including memory stick, SD, compact flash, smart media, micro-drive and worked on different platform boards and operating systems.
• Identification of runtime errors and bugs relating to functioning of the software on performance on variance of system configuration.
• Performed regression testing to identify errors unearthed after fixing of bugs in the firmware.
• Interacted with developers to resolve the software defects.

Sept 2003 – July 2004
Confidential,San Marcos, TX
CS Lab Assistant

• Responsibilities included Hardware/Software installation and maintenance
• Technical assistance to students
• Inventory management of computer labs.