Professional Background

• Hands on experience as Application Support Level 1/ QA Tester Front office\\ Middle office\\Back office applications.
• Knowledge of complete trade flow (equities).
• Extensive knowledge on all phases of Software Development Life Cycle (SDLC).
• Expertise in Analyzing Business Specification,Test Cases and Test Scripts and execute them.
• Experienced in software testing which involved development of test cases and test scripts and User Acceptance Testing (UAT)
• Strong analytical and QA/ testing skills, capacity for work and diagnostic ability, Gathering different kind of projects requirement.
• Developed Test Cases and Test Scripts.
• Extensive experience in functional and regression of web-based and client-server applications using Quality Center for Financial applications
• Proficient in designing, reviewing and documenting system test plans, defining test procedures and creating test cases on the basis of product release features, client's requirements and related technical documents
• Extensively used Quality Center for Bug tracking
• Experience in Database Testing
• Profound experience in testing web applications
• Performed browser compatibility testing using different browsers like IE, Fire Fox etc
• Highly adept in Functional testing using Quality center
• Hands on experience in testing of Web based and Client/Server Applications
• Comfortable with System Testing via the GUI and backend.
• Excellent communication, interpersonal, intuitive and analytical skills.
• Understand Fix messages protocol.

Technical Skills

Operating Systems Windows NT, 2000, XP, VISTA
Internet Technologies VBScript, JavaScript, XML, HTML

Database MS-SQL Server 2005. 2008
Integration platform BizTalk 2006
Scheduler Tidal
Monitoring tool Hawk, Perfmon
Testing tool Quick Test Pro 9.0/9.2/9.5, Quality Center 8.2/9.0/9.2,
Bug Tracking tool JIRA, QC

Experience

Confidential, June 2012- Sep 2012 (As Consultant)
Westport CT

Confidential, is the leading global provider of cloud and on-premise commodity management software that delivers advanced analytics to optimize end-to-end commodity and energy value chains. The company provides real-time, innovative solutions to competitively address the complex and volatile commodities supply chain: buying, selling, trading, and procurement; enterprise risk management; scheduling and logistics; storage; processing; and settlement and accounting.

Support Analyst:

DUTIES:

• Provide application support of proprietary Windows based client/server commodities Trading software to global clientele.
• Liaise with internal developments teams to troubleshoot software problems and identify
• solutions.
• Document client support issues via call tracking software.
• Compile daily and weekly reports and statistics relating to client call history.
• File all incoming and follow-up correspondence in appropriate Technical Support online folders.
• Maintain internal support environments including application server and client installs, as well as database restores, backups, and upgrades.
• Maintain client contact and version information.
• Manage and maintain Triple Point's client web-based FTP site.

Marketing & Internet Sales Manager: 2011-2012

Confidential
Bedford NY

• Build up new marketing plans to increase profitability.
• Helping to setup on line website for the business.
• Organize and manage special events and promotions.

Application Support Analyst 1st Level/ QATester 2009- 2011(As Consultant)

Confidential, New York, NY 10019

Confidential, is the settlements and clearing arm of CLSA. Setclear provides middle office and back office services to several clients including Bloomberg (Trade book), Chevruex, Samsung. FIX Executions are blocked (netting) into client specific shapes, allocated manually, or via OMGEO (Oasys Global & Oasys Direct) and sent to Phase 3 for US settlements and SYN for Global settlements. The settlement systems sent SWIFT to local depositories.

The following were my responsibilities.

• Actively monitored FIX session using SQL queries and HAWK alerts
• If anomalies are identified, remote into the server and review event viewer logs
• Restart services if needed, reprocess trades if needed, escalate to 2nd level or Dev team
• Monitored the Health of DB servers using Perfmon stats which were plotted on in-house tool.
• Monitory FIX execution processing.
• If rejects are identified due to client not setup or not enabled in an exchange, Escalate immediately to Operations team and reprocess according to their instructions.
• Run recon SQL scripts on FIX and Transactional database
• If unprocessed executions or unallocated trades exist due to enablement issues or a db cluster failover Alert the DBA team & operations team and reprocess as per their instructions.

Incident management

• Followed escalation procedure during incidents.
• If severity 1 incident then alert client account manager, CTO in US and CIO in SG
• Reported every incident in Jira and send copy to Tech Management..

Monitored Allocations

• Monitored connectivity to Omgeo (Oasys Global, Oasys Direct) through Fundtech Omgeo svc.
• Contacted Fundtech or Omgeo when allocations are not received in a timely fashion.
• Monitored Allocations are sent to Settlement systems, if needed re-insert allocation into db queue.

TradeSuport

• Provided application support to client and operations team.
• Troubleshoot access to portal. Create user, Grant access, reset passwords.
• Troubleshoot trade anomalies.
• Identified cancel or correction that lead to this anomaly and report to client.

Report monitoring

• Several client and internal reports are scheduled through Tidal (enterprise scheduler) If reports are not generated at expected time, then rescheduled the step that failed Confirm delivery of the file to FTP destination and inform Client of the anomaly.

Quality Assurance.

• Study and analysis of the Business Requirements, Systems Architecture documentation and the Functional Requirement documents for the creation of Test Plans and Test cases.
• Documenting and Organizing the Project Requirements, Test Plans and Test cases in the HP/ Mercury Quality Center tool.
• Coordinating the internal reviews of the Test cases and completion of the reviews of the Test cases with the Business Analysts.
• Responsible for generating the required reports for the Project management teams for the Test efforts progress on the projects.
• Extensivelydid Manual Testing in all modules of the Application
• Extensively involved in Manual Test efforts of the project for Functional, Systems Integration, Regression and User Acceptance Testing.
• Performed browser compatibility testing using different browsers like IE, Fire Fox etc
• Execution and documentation of the Manual Test Cases through the Test Lab functionality in the Quality Center tool.
• Performed database testing using SQL.
• Responsible for creation and generation of Test Metrics reports for the project status.
• Involved in the daily Defect review meetings with the Development and Business Analyst teams.
• Tested every new release in the UAT environment and provided signoff.
• Loaded production FIX msgs into UAT and verified blocking (netting) & allocation process.
• Trained client and operation users during UAT and Post production rollout periods.
• If issued were identified logged defects in Share point and Jira.
• Performed post production release smoke testing.
• Involved in creation of different test cases and test sets as well.

Documentation:

• Confluence Wiki was used as the knowledge repository.
• Created FAQ in Wiki.
• Created user manuals (desk reference) with screenshots in Wiki.
• Created system operations manual for app support teams in India, Singapore, HK and NY.

Assist Manager June 2005 - Oct 2008

Confidential
New York, New York

• Managed aspects of merchandizing process including customer inquiries, subcontracting.
• Handled accounts payable and receivable.

Confidential, March 2004- May 2005
QA Tester
Confidential, provides Auto, Home and Life Insurance. The project was to create a web application that took care of online account for auto services which included account activity, changing customer profile, checking the bill history, bill paying, and get a quote online. It was a Portal that incorporated a wide range of features for Policyholders and new customers.

• Interacted with users and vendors for full life cycle of project.
• Actively involved in various phases of the testing cycle such as System, Functional, Regression, Integration, and End-To-End Testing.
• Performed manual testing to check the functionality of the application.
• Prepared test data and helped load test data into the test database environment.
• Analyzed all types of the workers compensation, Disability insurance and Provider Claims.
• Analyzed specifications, test plan for the testing process of Insurance Applications.
• Designed test cases after analyzing the specifications Document.
• Implemented and executed test cases as per schedule and logged the deviations.
• Involved in maintaining Test Matrix.

Jr QA Tester July 2003 - Feb 2004

Confidential
Parsippany, New Jersey.
Application: E-Commerce Solutions: Web base solution for Maritime Fuel purchasing.
Responsibilities:

• Involved in requirement gathering and analysis.
• Analyzed business and system requirements for the Online Trading Application.
• Involved in documentation during various phases of product life cycle.
• Developed the test plans for GUI, Functionality Testing, System Testing and User Acceptance Testing.
• Performed system testing and user acceptance testing.
• Performed database testing using SQL.
• Involved in the documentation of the complete testing process.
• Involved in creating Periodic Status Reports.
• Interacting with the development and testing teams to improve overall quality of the Application.
• Wrote test cases for the Customer setup, Purchase and Fuel Delivery modules.
• Performed Negative and Positive GUI testing.
• Participated in design enhancement reviews and submitted status reports on the progress of the testing.
• Worked closely with Developers to identify system defects.
• Proven ability to work efficiently in both independent and team work environments.

Legal Status : US Citizen.

Education : Bachelor of Arts