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Quality Assurance Resume

3.00 Rating

Dallas, TX


An accomplished and goal-oriented professional, equipped with extensive experience in performance & functional testing, tuning, and analysis of web applications within information technology industry. Exemplify organizational and analytical skillscombined with strong interpersonal and communication skills. Demonstrate capabilities in using problem management tool efficiently and applying new technologies and concepts. Possess in-depth skills in full-cycle project planning and implementation as well as applications analysis.

Professional Experience

  • Total 9 years of comprehensive experience in performancetesting / tuning for Siebel CRM, Oracle BI, and PEGA / Java based applications, along with experience in functional QA testingacross Insurance, Travel, Technology and Life Sciences domain
  • More than 4.5 years experience in direct interaction at client locations
  • Certified Accredited Integration Specialist(AIS) in HP LoadRunner (2010)
  • Oracle Certified Associate (OCA) in Oracle 9i Database (2007)
  • Experiences with different types of testing such as White Box, Black Box, Smoke, Backend, End–to-End, System, Integration, Regression, Performance, Load, Stress, Volume, Endurance, User Acceptance Testing
  • Broad scope of knowledge in performance testing through HP LoadRunner / HP Performance Center (Ver. 8.x, 9.x & 11.x) in Web HTTP/HTML, Siebel Web, Web Services protocols
  • Detailed performance engineering knowledge in Siebel CRM&Pega Rules Process Commander BPM tool
  • Experience in Java based applications performance testing
  • Good understanding of Software Development Methods such as the Waterfall&Iterative models and AGILE methodology
  • Around 5 years experience as a Performance & QA Leadinvolving activities like:
  • Meet Development & Business Users to define project requirements
  • Plan end to end test cycle for an application
  • Design, review and document system test plans, define test procedures and create test cases on the basis of product releases features, client’s requirements and related technical documents
  • Develop / Review performance test strategy
  • Adept in preparing performance test data for application under test
  • Develop and execute LoadRunner Performance Test scripts
  • Analyze test results, Application & Database usage patterns, Memory Heap usage, Garbage collection using HP Analysis, PAL, PLA, DB Trace&IBM PMAT
  • Identify performance bottlenecks at application code level and Database query & initialization parameter level
  • Track all performance issues via tools like HP ALM (Quality Center)
  • Work closely with Application Development, Infrastructure & Network teams to ensure issue resolution
  • Oversee and Revalidate performance issue fixes
  • Preparedelivery Report and share with key project stakeholders to get sign-off
  • Proactively participated in implementing innovative solutions with regards to LoadRunner scripting:
  • Development of web service scripts using Web HTTP / HTML protocol license
  • Simulate virtual CHAT scenario in an integrated Siebel – CCA application using Siebel Web protocol
  • Scripts to simulate virtual Telephony scenario in an integrated Siebel – CCA application using Siebel Web protocol, which enabled virtual users to interact with external sources via telephone
  • Knowledge in using performance monitoring tools like HP SiteScope, Shunra Wan Emulator to simulate WAN conditions
  • Working knowledge of other load testing tools like OpenSTA
  • Prepare EndUser Documentation for Business Users to ensure proper training when releasing new functionality and enhancements made to existing programs
  • Complemented with proven expertise in completing projects that involved tuning application performance in the application layer and tuning Siebel application queries in Oracle Database
  • Understanding of LoadRunner AJAX True protocol,Citrix protocols, Cloud Computing, Wily Introscope, NeoLoad PerformanceTest Tool, HTTP Watch
  • Implement best practices to ensure quality project deliverable
  • Extensive documentation skills and proficiency in utilizing Quality Center as a test management and defect tracking tool
  • Excellent verbal and written communication skills and motivated to acclimate to new technologies
  • Outstanding leadership abilities, able to coordinate and direct all phases of project based efforts while managing, motivating and co-coordinating offshore teams.
  • Experience in mentoring and training new team members
  • Actively worked as part of Project RFP response teams for multiple assignments; Directly involved in client locations as part of new project presentation teams
  • Technical Acumen

    Programming Languages:

    C | Core Java | SQL | PL/SQL | Shell Scripting in UNIX | Batch Job | VTS for LoadRunner | SQUID for LoadRunner

    performance / qa testing and monitoring Tools:

    HP LoadRunner (8.x, 9.x) / Performance Center (11.x) | Perfmon | UNIX Utilities (iostat, vmstat, netstat) | UNIX Shell Scripting | HP Sitescope (10.0)| Shunra WAN Emulator | Wily Introscope | HP ALM (11.0) | Pega Performance Log Analyzer | Performance Analyzer | DB Tracer | IBM PMAT | Quality Center (9.x)

    database and Operating Systems:

    Oracle 9i / 10G | Windows | Solaris | AIX

    Professional Experience

    Technology Specialist in Confidential,

    On-Site Performance Project Lead and Coordinator July 2012-Present

    Client: Confidential,DALLAS, TX, USA

    Project: Performance Testing and Analysis of Siebel Loyalty application integrated with Confidential,in AGILE environment

  • Involved as part of project winning RFP Response Team at the beginning and currently as Performance Test Lead
  • Worked in an AGILE delivery model involving multiple scrum teams and daily stand-up meetings
  • Come up with resource loading and execution plan for performance test work stream
  • Prepare Strategy document covering Siebel, Real Time Interfaces (Web Service & MQ), Batch process performance testing
  • Reviewed and analyzed business userstories, business and system non functional requirements
  • Reviewed and analyzed high level and detailed Design documents relating to Presentation, Business, and Database layers
  • Responsible for working with Product Owners and Business Analysts to come up with defined NFRs for different application tiers
  • Attended design review meetings with Business, Development, and Requirement engineering teams. Identified issues, gaps, and missing information from design documents
  • Lead identification of key business scenarios, RTIs, Batch jobs, Web Service & MQ Calls
  • Work on coming up with overall performance test load mix, ramp up times, think times
  • Responsible to analyze performance issues observed from Single User Performance tests conducted in each QA sprint and log defects with findings in HP ALM 11.0
  • Follow up with multiple teams to resolve the logged issues
  • Plan for execution of multiple intermediate &End to End performance test runs using HP LoadRunner V11.0
  • Collect data across all tiers of application (App/Web/DB)
  • Maintain documentation to all test results, findings and present the same to client on a monthly basis
  • Co-ordinate with offshore team to drive day to day activities in project
  • Prepare and deliver weekly project status report to project management team
  • Performance & QA Project Lead and Coordinator Jan 2011-July 2012

    Client: Confidential,USA

    Project: Performance Testing and Analysis formultiple PEGA BPM applications

  • Worked with Client & Account Management team to implement Shared Services Model for QA to ensure that resources are shared across multiple projects in different work streams to ensure optimum usage from a project value addition perspective
  • Involved as Performance Test Lead for two different Pega BPM implementation projects, one for filing CLAIMS and other for internal Work Force Management(WFM)
  • Involved as a Functional QA Lead in one Pega implementation
  • Managed a team of 10 offshoreresources
  • Plan resource requirements on quarterly basis for all work streams
  • Prepare Statement of Work (SoW) for individual projects on a quarterly basis
  • Meet with Developers and Users to review and analyze business and system requirements
  • PrepareTest Strategy document covering both Performance & QA testing
  • Lead identification of key test & business scenarios
  • Present Application DEMO & Providing Training to End users in PEGA Application
  • Involved in System Testing and System Integration Testing
  • Review of all QA artifacts developed by offshore team and deliver to client
  • Involved in Review of System Test Cases and Test Data
  • Involved in Test case preparation & Test execution
  • Worked on Daily and Weekly status reporting with customers to provide an insight of test design and execution.
  • Project Management activities like Work allocation, Status Tracking, Team Building/maintaining a Rapport etc.
  • Defect management using Quality Center 9.2& HP ALM 11.0
  • Actively involved in creation of bulk performance test data using LoadRunner automated scripts across multiple applications
  • Perform end to end Performance Load tests using HP Performance Center 9.52 / HP Performance Center 11.0
  • Monitor &Collect live performance data across all tiers of application (App/Web/DB) in coordination with different 3rd party Infrastructure teams
  • Monitor PEGA application usage during performance run with Pega System Management Administration(SMA)
  • Assess and evaluate test results, determine performance issues working on administering of tuning recommendations to the issue
  • Maintain documentation to all test results, findings and present to client

  • Load & Performance Test Lead Feb – Dec 2010

    Client: Confidential,USA

    Project: Performance Testing and Analysis of Siebel CRM Call Center Application Integrated with Oracle CCA, Client Auction Site, and Multiple Open Source Third Party Applications (Chat Application, Knowledge Management Application)

  • Spearheaded the entire performance test lifecycle, from planning and strategizing, all through implementation
  • Managed a team of 4 resources
  • Utilized four channels of communications in determining key business scenarios; developed plan and best practices in creating 300 million test data in Siebel database as part of test data creation using Siebel EIM process
  • Create, strategize and apply roadmap to perform Proof of Concept to simulate virtual CHAT and Telephony scenarios utilizing Siebel Web protocol in HP LoadRunner
  • Actively engaged in the creation of test scripts using Siebel Web protocol in LoadRunner
  • Led end-to-end load, stress, and stability test runs for 2000 virtual users covering client’s local area network (LAN)
  • Collected data across all tiers of application (App/Web/DB) using HP SiteScope and Siebel server Process-PID data
  • Executed load runs for 1000 virtual usersof wide area network (WAN) using Shunra WAN Emulator as a plug in to HP Load Runner
  • Performed load performance tests by firing in various inbound webforms catered to different assignment rules as per business requirement
  • Recorded all test results and findingsand delivered PowerPoint presentation to clients
  • Strategized innovative ways to maintain LoadRunner scripts over multiple releases without additional re-scripting effort by using Web Debugging Proxy tool like Fiddler to make minor script modifications for subsequent project releases
  • Managed the implementation of virtual user-Agent CHAT and Telephony scenarios with LoadRunner utilizing Siebel Web Protocol
  • Developed the application capacity based on performance test findings
  • Involved in reduction of effort for LoadRunner script maintenance
  • Performance Analyst Jul 2009 -Feb 2010

    Client: Confidential,USA

    Project: Siebel ePharma Application Performance Tuning | Performance Tuning of BI Applications

  • Involved as a technical consultant to tune Siebel CRM & Oracle BI applications
  • Worked with development team and business to identify transactions, scenarios and BI Reports that did not meet defined performance statement
  • Worked closely with Pfizer DBA Teams to understand the database layout and architecture
  • Collected underlying query spools for poorly performing transactions
  • Exercised varied Siebel Oracle Database tuning options to implement fixes
  • Led tuning recommendation for few key scenarios, which led to over 400% improvement in response time
  • Headed the implementation of partitioning for key BI database tables, whichfacilitated improvement inperformance timing of some BI reports from 10-15 minutes to an acceptable 30-50 seconds
  • Presented weekly status report to project executive management group
  • Maintained records of all findings, performed analysis and tuning, and conveyed recommendations to clients through PowerPoint presentation
  • Performance / Functional QA Test Lead Jan 2008-Jun 2009

    Client: Confidential,USA

    Project: Functional Testing of Siebel CRM Implementation

  • Worked as a QA Test Lead and managed a team of about 3 onsite and 6 offshore at peak
  • Close interaction with Business and IT teams to analysis the business requirement and communicate the same to the team.
  • Review all QA artifacts developed by offshore team and deliver to client
  • Involved in Review of System Test Cases and Test Data
  • Involved in Test case preparation & Test execution
  • Worked on Daily and Weekly status reporting with customers to provide an insight of test design and execution
  • Project Management activities like Work allocation, Status Tracking, Team Building/maintaining a Rapport etc.
  • Defect management using Quality Center 9.0
  • Developed and implemented strategic plan for performance testing activity for Siebel CRM and Analytics applications
  • Organized LoadRunner test scripts for CRM application using Web HTTP/HTML protocol
  • Conducted performance tests for 1000 concurrent users over client LAN
  • Analyzed test results and identified performance issues; presented status reports to executive management
  • Performance Test Engineer May-Nov 2007

    Client: Confidential,UK

    Project: Performance Testing / Tuning of Siebel Marketing Applications

  • Interacted with other client systems in order to gather accounts, customers, and activities data.
  • Maintained integration between systems and ACEIQ utilizing Siebel EAI; developed scripts using HP LoadRunner
  • Assumed responsibilities as technical lead for performance exercise for the project
  • Played a pivotal role in the successful delivery of performance tuning of the application
  • Instrumental in the successful completion of offshore and onsite projects
  • Prepared and presented project status report to the top management
  • Organized automation test scripts using HP LoadRunner tool
  • Managed the scalability performance optimization for the application over LAN and WAN with 800-900 concurrent users
  • Implemented Web HTTP/HTML protocol in conventional web services protocol to conduct multi-user load performance test for individual web services
  • Directed and operated process changes and improvements initiatives
  • Transitionedknowledge to cross vendor on the performance tuning of the application
  • Education

    Bachelor of Technology in Computer Science and Engineering

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