Quality Assurance Resume Rolling Meadows, IL - Hire IT People

SUMMARY

IT Administrator and Configuration Engineer with longstanding experience leading the implementation, and ongoing maintenance of enterprise network platforms, including enterprise applications, servers, workstations, and other platforms. Leads all aspects IT implementation and support initiatives, including requirements gathering, system specification, and final rollout to production environments. Technical expertise includes extensive work providing stable, secure networks for IT infrastructures. Detail oriented, results focused, diligent, deadline compliant, and an enthusiastic team player. Notable professional achievements include:

Developed and implemented a new application handover process, resulting in a reduction in software build issues and decreased build deployment failures.
Managed major transitions of network architectures, including an initiative to move from Windows Server 2000 to Windows Server 2003 and 2008.

EDUCATION

Master of Science, Information Technology Project Management
Bachelor of Science, Information Systems Technologies

PROFESSIONAL EXPERIENCE

Confidential, Rolling Meadows, IL

Release and Configuration Management Engineer (2007 – Present)
Collaborate with Production Support and Quality Assurance teams to coordinate the deployment of application builds and releases
Create parallel testing environments to test the deployment of various builds to the QA environment; verify the integrity of tested builds, and troubleshoot and resolve all build issues
Perform maintenance on Quality Assurance server environment
Evaluate and analyze deployment processes and schedules to identify and mitigate areas of risk or conflict
Manage hand-over documentation and release notes from development to QA/Production
Install, configure, upgrade and migrate software and tools as per requirements
Provide technical support during software installation/configuration
Manage, mentor, and train junior technical staff to ensure that technical support processes are communicated and performed according to business requirements
Quality Assurance Analyst(2006 – 2008)
Developed test scenarios, collected test data, prepared and executed test cases to support business processes and procedures
Evaluated business and systems requirement documents, provided feedback and recommendations to developers regarding software usability and functionality
Documented software defects using bug tracking software and reported defects to software developers
Quality Assurance Coordinator (2005 – 2006)
Assisted with the documentation and review of quality assurance processes, conducted data verification of score reports and data files, posting data errors, and compliance issues in client databases
Researched issues with data and followed up on resolutions for the customer, and documented defects using bug tracking software, providing a comprehensive technical support knowledgebase

TECHNICAL sKILLS

APPLICATIONS: IBM Rational (Manual Tester, Clearquest, Test Manager, Robot), TOAD, EZSQL, Visual Source Safe, Microsoft Visio, Microsoft Office Suite, Microsoft Access, Actuate, REMEDY, JIRA, Rational Clearquest, NIMSOFT
PROGRAMMING LANGUAGES: HTML, C, C++, JavaScript, Java, IIS, Apache, SQL
OPERATING SYSTEMS: Windows NT/98/2000/XP/Vista/7, Windows Server 2000/2003/2008, Mac, Linux
DATABASES: Oracle, Microsoft SQL Server

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Quality Assurance Resume

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