Quality & Process Analyst Resume Palatine, IL - Hire IT People

CAREER OBJECTIVE:

Diverse, flexible and highly motivated software engineer with extensive experience in developing and testing applications in finance and insurance industry, looking for a challenging development and testing position in IT industry.

SUMMARY:

Five years of excellent business knowledge in Homeowners, Renters, Condos, LPP, PUP, Manufactured/Mobile Homes, Residential Fire, CPL, Boats, RVs, Auto and Motor Cycle lines of insurance
Over five years of IT experience in mainframe design, development, maintenance, and testing
In depth knowledge of complete SDLC and Quality Assurance Life Cycle
Proven record of success in coordinating deployment activities of software releases to test and production environment.
Experienced in white box testing, black box testing, functional testing, integration testing, system testing, regression testing and UAT
Implemented projects using Agile, Waterfall and SCRUM methodologies
Excellent problem solving skills, desire and ability to learn new technologies, self motivated and detail oriented

TECHNICAL SKILLS:

Languages COBOL, JCL, DB2 SQL, CLIST, C,C++,.NET,JAVA,Visual Basic
Hardware S/390, ES-9000, IBM-3090, IBM Compatible PCs
Operating Systems OS/390, MVS/ESA, MVS/XA, OS/2, MS Windows, Windows NT, Windows XP
Databases DB2, MS Access, Oracle, SQL Server
Testing Tools IBM Debugger, Smart test, Visio, Clear Quest, Clear Case, QTP, LoadRunner, WinRunner
Tools & Utilities QMF, SPUFI, VSAM, TSO, ISPF/PDF, Business Objects, IDCM, HPSM

EDUCATION:

Masters in Computer Science
Bachelors Degree in Electronics & Instrumentation Engineering

EXPERIENCE

Confidential, Northbrook, IL

Leading Insurance Company that provides products and services that help customers protect their assets, wealth and family.

Quality & Process Analyst March 2009 to August 2011

Confidential

This team provides testing services to a variety of key work streams and initiatives for Allstate Product Technology

Responsibilities

Review customer requirements document to develop test strategy, test plan and test cases.
Created detailed QA documentation for project status meetings
Trained a team of QA analysts in testing process and development of SQL procedures to gather input data for the test environment.
Created automated test scripts using QTP
Interacted with Business Analysts, Systems Analysts and Developers in the Project team to fix the defects reported in Integrated Data Centre Management system and HPSM
Tracked bugs using Clear Quest and maintained reports on resolved bugs
Implemented several large-scale projects including all rollouts of SRM, YCH, ISO, PML, and Specialty lines redesign initiatives
Part of the CMMI team and provided guidance for quality process improvements
Part of Six Sigma Team, assisted in creating a enhanced test plan template for process improvements
Served as Point of contact for project teams - both onshore and offshore
Led and implemented several process improvement initiatives for defect clustering and Pesticide Paradox

Application Developer October 2006 to March 2009

Confidential

This team is responsible for updating the customer database by running both auto and property transactions like new business, endorsements and renewals.

Responsibilities

Responsible for coding, testing and implementing the business requirements of Property & Casualty projects in mainframe environment. using COBOL, JCL, DB2 and VSAM
Created unit test plans using Enhanced Test Plan and performed unit testing for both online and batch process using TSO/ISPF
Tested production policies in the unit test environment
Participate in status meetings during the entire project life cycle
Provide support for system testing and regression testing
Assisted business clients in generating the queries using SQL and Business Objects
Conducted trainings on project processes for various teams in the department
Responsible for the maintenance of production Customer data base
Maintained the documentation for the projects implemented

Programmer Consultant August 2004 to June 2006

Confidential, Chicago, USA
Test Management Systems Confidential

This is a Java based generic multi-platform product that was developed to plan, manage and track all test activities for internal products. It has interfaces to Clear Case Configuration Management and DDTS Defect Tracking Tools.

Responsibilities

Understanding requirements and design to create test cases for component and Box testing
Execute test plans and track the test cases
Create daily and weekly test reports for senior management
Used the same TMS for tracking its own test activities

Work Status: US Citizen

References: Will be provided upon request

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Quality & Process Analyst Resume

Palatine, IL

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