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Quality Analyst Resume

New Jersey, NJ

Summary:

A diversity of successes including:

  • Problem Resolution
  • Project Management
  • Administration
  • Coordination
  • Corporate Communications
  • Procedural Development
  • Presentation Skills
  • Planning & Scheduling
  • Process Development
  • Event Planning
  • Quality Assurance
  • Process Improvement
  • Organization Skills
  • Training
  • Team Building

Experience:

Confidential,Executive Assistant - Quality Analyst,

2009 – 2010

Supported Central Division President and staff of five Vice Presidents and six analysts with heavy PowerPoint presentation creation and formatting, expense reports; meeting planning, running monthly reports regarding Profitability, Risk Rating, Cash Investment, Loans and Commitment Balances; scanning documents. Arranged domestic travel; ground transportation and hotel. Co-Chairman of Employee Activity Committee.

Confidential,Executive Assistant - Administrative Assistant – Quality Analyst - Proofreader Meeting Receptionist (part time)

2003 - 2009

Supported various levels of management - CEO, CFO, COS, Directors, National Managers. Experience in industries including retail, insurance, engineering, banking, marketing, agriculture, software. Performed root cause analysis. Proofread documents for print and distribution. Created/maintained databases, documents, presentations, newsletters, proposals, affirmative action plan, and employee handbook. Developed databases and charts to track financials and payroll trends. Coordinated weekly payroll; A/R, client billing, and invoice reconciliation.

Confidential,Sales Operations Administrator/Executive Assistant/Office Manager

2007 - 2008

Provided daily administrative support to one Executive Vice President and five Directors. Scheduled and coordinated meetings, events and travel arrangements (domestic and international), including air, hotel and ground transportation. Maintained prospect and contact database and created forecasting reports. Ordered supplies, completed expense reports, served as liaison with main office in New York and local vendors.

Confidential,Senior Administrative Assistant

2006 - 2007

Coordinated activities, maintained calendars, and completed special projects as assigned, such as industry roundtables and team events. Scheduled and coordinated meetings, executive events, travel arrangements including, air, hotel, and ground transportation for three Partners, three Sr. Managers and two Managers. Created, organized, prepared and reviewed presentations, client communications, correspondence, reports and other sensitive documents including handling of confidential material. Provided input and volunteer time on various committees and programs including Partner Appreciation Luncheon and Employee Health Fairs.

Confidential,Administrative Coordinator – MN/IA Retail Market

2003

Supported Regional Retail Manager, retail store management, and staff 100+ sales representatives. Coordinated recurring administrative reporting and audited financial reporting on both a market and regional level. Conducted new hire HR paperwork/benefits overview for retail channel new hires. Maintained, reconciled, and updated databases concerning the tracking of daily sales, personnel, store deposits, requisitions, and commission information.

Confidential,Senior Administrative Support Specialist & Internal Auditor

1999 - 2002

Assisted with internal division-wide audits in both support role and auditor. Supported Technical Director in addition to other management and staff of over 120 engineers. Assisted during reviews with set up, catering, maintaining security, and guaranteed management had the required material. Began in Purchasing entering and closing out purchase orders.

Education:

Licensed Esthetician Internal Quality Auditor certification

Liberal Arts


Computer Skills:

  • MS Outlook
  • MS Office
  • Lotus Notes
  • MS Schedule+
  • CRM
  • MS Publisher
  • MS Project
  • Windows
  • Act!
  • Groupwise
  • Visio Professional
  • Extensity
  • Basic HTML
  • Productivity Suite 5
  • SharePoint
  • IBM PC & Macintosh
  • BaaN
  • Goldmine
  • Quickbooks
Pathlore Learning Management

Achievements:

  • Audited documents at a Minnesota manufacturer to ensure compliance with company policies and procedures. Resulted in departments correcting operational procedures in document control and maintaining ISO 9000 compliance.
  • Performed root cause analysis in data recovery lab at international security company. New tools were developed and new processes were created. Resulted in decreased errors being reported and saved man-hours in working on those errors. Work output was more efficient.
  • Created spreadsheets and reports for purchasing department at a Minnesota manufacturer to track and analyze purchasing metrics. Resulted in managers being able to accurately track company purchasing trends and eliminate backlog.
  • Performed candidate recruiting duties for a small consulting company to screen qualified applicants. Resulted in successful placement of contracted employees at corporations and developed future contracts being awarded.
  • Maintained list of training for 100+ engineers at a national manufacturer to keep track of attendance in training classes. Led to more effective training program and less duplicate attendance, saving the company money.
  • Organized and maintained division personnel files at government facility to expedite operational procedures. Led to standardization of administrative records and saved man-hours by keeping updated and current training files for personnel.
  • Provided production support for the filming of an educational video at a Twin Cities’ vocational institution to promote a career direction for potential students. Resulted in minimal disruption to school and on-schedule filming for crew.
  • Designed a training process at an international corporation to instruct students on technical procedures. Led to a more effective teaching approach that streamlined the instruction and resulted in a comprehensive understanding of the process.
  • Coordinated large printing requests for a Minnesota manufacturer in order to present information for large internal reviews by customer. Resulted in attendees having all information needed to make an informed decision regarding progress on projects.
  • Facilitated communications with technical team members at a Minnesota manufacturer to complete contracted project with U.S. Navy. Resulted in timely delivery of communications that were vital to government project.
  • Participated in internal audits at a Minnesota manufacturer to uncover weaknesses in company processes. Resulted in adequate preparation for ISO 9000 certification.
  • Organized and streamlined new hire paperwork and benefit overview for large national company. Resulted in awareness of corporate benefits available to the candidates and better comprehension of sales performance expectations.
    • Coordinated corporate Shadow Days with national youth organization to encourage teens to understand opportunities in a corporate business environment. Resulted in favorable experiences for students to develop possible interest and exposure regarding career paths and continued education.

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