Qa Support Resume
New Jersey, NJ
Professional Summary
I bring over 20 years of experience with Systems Analysts in Internet and related technologies, including Software Quality Assuranceand Quality Controlover multiple platforms.Experience in working with multiple geographically dispersed clients, in addition having a Strong knowledge in OO Technical design and development. I am Proficient in functional, negative, regression, system integration (SIT), acceptance (UAT), load/performance, security,browser compatibility, and performance testing. Excellent knowledge and working experience in the Unified Process with test planning, test execution and test results analyses.Solid expertise in automated testing tools WinRunner, Load Runner, and Test Tracker Pro.Utilizing manual and automated methodologies giving me a Strong background in software for Financial Services, Group Benefits, Retail Sales, Document Management, I have a talent for understanding the link between online technology, legacy technology and a business’ bottom line, developing creative solutions using existing resources, and inspiring and motivating members of a project team. Chris possesses excellent verbal and written communication skills with ability to successfully work in a team environment or independently.
Core Competencies
Programming Languages: PL/SQL, SQL 2.3.6, SQL 3.5, SQL Scripts, SQL*Plus, Java, Linux, COBOL, COBOL II, FOCUS, Pick Basic, .NET, Visual -Basic 3.0, Pascal, HL7, Fortran, JCL, DCL, C/C++/C#, Java Script, Perl, XML, XSL, JSP, ASP, Visual Basic 3, 6 and .Net, HTML.
Software / Databases: Oracle5, Oracle6, Oracle7, Oracle8, Oracle10g, 11i, Oracle Forms 3, NOMAD, JES2, JES3, CA-7, CA-1 1, TSO, NETVIEW, MUMPS, IDMS, Visual Studio 2010, HTML, MS Office 2000, CICS, Front Page 2000, Access 2000,AFT, Web Sphere, Assured File Transfer Client, Business Objects, J2EE, WASD, JDK, MVC, Web Portal, Cache, Photoshop, HTML WYSIWYG ,sql developer 4, SQL server 2008r r2 , MVC2 .net
OOD/OOP, TCP, Internet, OLE, ODBC, PRO*C, Web Browsers, Toad, Reflection, SONIC, Eclipse, Khameleon,WinRunner, Load Runner,Compuware, QuickTest Pro
Operating Systems: UNIX, Shell Scripts, Windows NT, MS SNA Server, OS/MVS, VM/CMS, Linux
Hardware: PS/2, TANDEM, SUN, Red HAT Linux
Security : **ACTIVE SECURITY CLEARANCE** held
Professional History
Confidential, 07/11–Present
Systems Developer /QA Support (consult)
- Provide second-level support to end-users for packaged software application systems and confers with supervisor on unusual matters.
- Perform backend testing phases on SQL server: the tests are the following: Database schema tests, stored procedure tests, Trigger tests, Integration tests of SQL server, FUNCTIONAL BACK END TESTS.
- Maintain SQL Server databases and help development in design of database framework on Application Servers.
- Create C# .dll to test .net applications, and too help development perform more efficient regression testing.
- I also carry out functional and performance testing for application.
- Participate in all phases of the test cycle, including Unit Testing, Integration/System Testing, Performance Testing, Load Testing, Regression Testing, User Acceptance Testing, etc.
- Another part of my duties are creating automated scripts for testing on web based products, server based.
- Environment: JAVA, SQL, Windows 7, XP, SQL Server 2008r r2 , XML, Visual Studio 2010, MVC2 .NET Framework 4.
Confidential, 09/07–03/11
Systems Developer /QA Support (perm)
- Provide second-level support to end-users for packaged software application systems and confers with supervisor on unusual matters.
- Interact with IT staff and the software vendor to restore service and/or identify and correct core problems.
- Simulate or recreate user problems to resolve operating difficulties. May adapt procedures, techniques, tools, materials, and/or equipment to meet special needs.
- Works with business user communities, technical teams and managementt to develop, implement and maintain metrics, standards, policies, processes and controls for testing in all phases of Software Development and Quality Assurance Life Cycles.
- Assure quality within the software application by developing and implementing effective test plans, test cases and test scripts and by assuring the business logic is appropriate and maintained for the client.
- Ensures that performance and quality of end products conform to the established organizational standards and guidelines while meeting business requirements
- Facilitate meetings, user interviews in personal or remotely for requirements gathering.
- Develops test data, performs test data analyses, and prepares reports of test results
- Developed Use Cases and activity and sequence diagrams for ERP system to port from Oracle to Share Port,
- Researches new testing and quality assurance development tools and techniques, making recommendations to improve overall testing processes
- Maintains accountability and configuration of deliverable products and records during test cycle
- Generates and maintains software test reports and communicating these to development teams, management and stakeholders
- objectively review all project documentation
- ensure all project staff are trained in applicable quality processes
- Participate in all phases of the test cycle, including Unit Testing, Integration/System Testing, Performance Testing, Load Testing, Regression Testing, User Acceptance Testing, etc.
- Assist in the implement the product into production, providing on-going customer support as needed
- Coordinate project team members (IS staff and end-users) to implement new applications via creating education plans, building tables, testing applications. May be assisted by entry level personnel.
- Develop and maintain Business Intelligence application for adhoc reports for various end users using Oracle Discoverer.
- Responsible for the software testing task intended to detect defects in software by contrasting a computer program\'s expected results with its actual results for a given set of inputs.
- Used test task pro for automated testing tool in addition to performing manual testing for insuring the validation process for the product.
- Maintain Oracle10g and SQL Server databases and help development in design of database framework on Application Servers.
- Maintain existing reports in addition to creating new reports created with Oracle Developer.
- Met with corporate customers to identify system requirements and to define the scope of the project.
- Designed GUI for helpdesk application working with khameleon support to design and test SharePoint page helpdesk.
Environment: JAVA, SQL, Linux (Red Hat AS/ES), Windows 2000, XP, 2003 Server, JSP, XML, UNIX and Macintosh (OS X) in addition of Microsoft SQL Server 2008, Sybase, Oracle10g , Portal, SharePoint 2010.
Confidential, 11/06–05/07
SR Software Test Engineer (perm)
- In the area of JSP and Java Template Mechanisms performed Client/Server testing on Web Portal technology
- Developed and create software testing requirements/test cases
- DevelopedMechanisms capable of reporting detailed software defects
- Experience with automated testing tools (Compuware, Winrunner, QuickTest Pro)
- Responsible for identifying and proposing areas of improvement throughout the QA process
- Use of CVS/Sourceforge at SirsiDynix.
- Experience with Library automation software dealing in OPAC
- Experience with Web browsers and internet technologies in a Software Test environment
- Flexible to perform other duties as assigned
- Experience in software packing and deployment using various tools
Environment: JAVA, SQL, Linux (Red Hat AS/ES), Windows 2000, XP, 2003 Server, WSAD, JSP, XML, UNIX (HP-UX, AIX, Solaris) and Macintosh (OS X) in addition of Microsoft SQL Server, Sybase, Oracle
Confidential, 08/06- 11/06
SR Software QA Engineer (consultant)
- Developed and create software testing requirements/test cases
- DevelopedMechanisms capable of reporting detailed software defects
- Experience with automated testing tools (Compuware, Winrunner, QuickTest Pro)
- Responsible for identifying and proposing areas of improvement throughout the QA process
- Use of CVS/Sourceforge.
- Experience with Library automation software
- Experience with Web browsers and internet technologies in a Software Test environment
- Flexible to perform other duties as assigned
- Experience in a telecom, ISP, or cable industry.
- Understanding of the Software Development Life Cycle
- Training in and experience with Quality Assurance methods, standards, and tools
Environment: JAVA, SQL, Linux (Red Hat AS/ES), Windows XP, 2003 Server, WSAD, JSP, XML, UNIX (HP-UX, AIX, Solaris) and Macintosh (OS X) in addition of Microsoft SQL Server, Sybase, Oracle, PHP, MySQL
Confidential, 4/06–08/06
SR Software Test Engineer (consultant)
- In the area of JSP and Java Template Mechanisms performed Client/Server testing on Web Portal technology
- Developed and create software testing requirements/test cases
- DevelopedMechanisms capable of reporting detailed software defects
- Experience with automated testing tools (Compuware, Winrunner, QuickTest Pro)
- Responsible for identifying and proposing areas of improvement throughout the QA process
- Use of CVS/Sourceforge at SirsiDynix.
- Experience with Library automation software
- Experience with Web browsers and internet technologies in a Software Test environment
- Flexible to perform other duties as assigned
Environment: JAVA, SQL, Linux (Red Hat AS/ES), Windows 2000, XP, 2003 Server, WSAD, JSP, XML, UNIX (HP-UX, AIX, Solaris) and Macintosh (OS X) in addition of Microsoft SQL Server, Sybase, Oracle
Confidential, 12/05 –03/06
SR Software Engineer (consultant)
- In the area of JSP and Java Template Mechanisms performed Client/Server testing in addition of development in JAVA, WebLogic, and JSP.
- Developed PL/SQL Stored Procedures, Packages and Triggers for the Application.
- Perform SQL, PL/SQL, design, and performance tuning Use HTML and JavaScript and SQL/PL scripts for accessing and updating tables in Oracle9i.
- Perform SQL, PL/SQL, design and performance tuning for accessing and updating tables in Oracle9 - 11i.
- Use of CVS/Sourceforge at Pfizer.
- Perform requirement analysis, unit testing, and system integration.
- Testing relational databases by validating through the backend
- Created batch processing produces for the test sites and tested said sites for data integrity.
- Used and applied SDLC Methodology.
- Responsible for determining system requirements and specifications for complex application development projects.
- Coded ETL tools for extracting data from databases (Oracle) using PL/SQL procedures and Pro*C language and loaded them into Data Warehouse using Oracle’s SQL Loader.
Environment: JAVA, UNIX, SQL, Linux, Windows XP, WSAD, JSP, XML, WSAD.
Confidential, 9/05 –10/05
Software Engineer (consultant)
- Developed PL/SQL Stored Procedures, Packages and Triggers for the Application.
- Use UNIX scripts and SQL/PL scripts for accessing and updating tables in Oracle9i.
- Perform requirements analysis, unit testing, and system integration.
- Testing relational databases by validating through the backend
- Created batch processing produces for the test sites and tested said sites for data integrity.
- Coded ETL tools for extracting data from databases (Oracle) using PL/SQL procedures and Pro*C language and loaded them into Data Warehouse using Oracle’s SQL Loader. Environment: JAVA, UNIX, SQL, Linux, Windows XP, WSAD, JSP, XML, WSAD.
Confidential, 7/05 – 8/05
Software Engineer (consultant)
I was the developer and tester for the Cache database system. CACHÉ is a multidimensional database that uniquely combines robust objects and robust SQL, thus eliminating object-relational mapping. Cache enables rapid Web application development, extraordinary transaction processing speed, massive scalability, and real-time queries against transactional data - with minimal maintenance requirements.
- Developed and supported E-commerce by defining functionally, business rules, and prototyping for multi cross platforms.
- Developed and maintained test scripts and clients written in Java script, JAVA, .Net, in addition to VB script to support the testing of client/server software infrastructure.
- Users will have the ability using different levels of security to check claims, payments, receive payments and reservations.
- Conducted and documented QA testing on all newly developed applications.
- Worked closely with onsite managers to coordinate multiple software installations.
- Created training manuals for new applications and developed help files to meet the needs of the project.
- Develops test data, performs test data analyses, and prepares reports of test results
- Researches new testing and quality assurance development tools and techniques, making recommendations to improve overall testing processes
- Maintains accountability and configuration of deliverable products and records during test cycle
Environment: JAVA, UNIX, SQL, Linux, Windows XP, WSAD, JSP, XML, WSAD.
Confidential, 4/05 – 09/05
Software Engineer (consultant)
- Developed and supported E-commerce by defining functionally, business rules, and prototyping for multi cross platforms.
- QA testing on SQL/SQL Server platform to compare results and functionality.
- Develops test data, performs test data analyses, and prepares reports of test results
- Researches new testing and quality assurance development tools and techniques, making recommendations to improve overall testing processes
- Maintains accountability and configuration of deliverable products and records during test cycle
- Responsible for identifying and proposing areas of improvement throughout the QA process
- Developing Web Portal, foundations for E-commerce, search engine, e-mail.
- Developed and maintained test scripts and clients written in UNIX shell script, C, Java script, JAVA to support the testing of client/server software infrastructure.
- Users will have the ability using different levels of security to order parts, payments, receive payments and reservations.
- Provide Business Object reporting for different departments
- Use toad as ETL tool for data conversions, in addition setting up written produces for it.
- Development and maintained work performed using Visual Basic, NET, MS SQL Server, and ASP.
- Designed and implemented company source code standards and a control environment to handle multiple platform and additional programmers.
Environment: JAVA, C, UNIX, SONIC, ORACLE9-11,SUN, Windows 2000, WSAD, JSP, XML, WSAD, Web Portal, SQL/SQL Server.
Confidential, 9/03 – 3/05
Software Consultant
As a member of the Middleware QC Technical Team, I supported testing efforts of co-workers by creating test clients that serve as interfaces to EJBs and C language applications for the purpose of Quality Control testing. Also, worked extensively with CORBA, IDL, and Orbix 2000 to interface with EJB proxies; also worked with designing and implementing test client Java source code generators, designing EJBs, setup of an IBM Websphere Application server, and deployment of EJBs. All services are developed in an effort to comply with the US Federal Communications Commission’s regulatory supervision. .
- Developed and maintained test scripts and clients written in UNIX shell script, C, C++, and JAVA to support the testing of client /sever software infrastructure software to support the DASSE Message BUS project.
- Installed and configured infrastructure components using various software tools.
- Provided troubleshooting and support from test client through Middleware services to the host system and back.
- Provided full Application support, for QC/QA and Database Administration in UNIX environment.
- Client/Server testing in JAVA, UNIX, C++, and support using WASD and Eclipse.
- Responsible for all written documentation for projects.
- Developing Web Portal, foundations for telecommunications, search engine, in addition to middleware testing bed for telecommunications Web apps.
- Solid experience testing relational databases by validating through the backend
- Web devolvement of web page repository for Middleware group, later used in a migration to SBC main Middleware Site.
- Provide application code and components to project fulfillment organization for integration into projects.
- Performed Data Gate Client Building Efforts for Middleware, using Mercury Bean Test.
- Modified and created additional functionality on Knowledge based engine.
- Using JSP, JavaScript, and SQL on Oracle9i- 10i database, reports, queries, real-time access on Web environment and Client /Server architecture.
- Used PHP in addition to Perl for networking testing and system functionality.
- Using ASP and SQL on Oracle for different group project.
- Development and maintenance work performed using Visual Basic Net, MS SQL Server, and ASP.
- Used Rapid Development Methodology called EXTREME
- Prototype and recommend frameworks, protocols, standards, and applications
- In addition performed development work in Visual Basic (front-end), Java/CORBA (middle-tier), and Oracle as database.
- Develop special software modules using Java and SOAP
Environment: JAVA, C, C++, UNIX, SONIC, ORACLE9-11, IBM MAINFRAME, SUN, Windows 2000, WSAD, JSP, Perl, SOAP, PHP, XML, HTML, Visual Basic .Net, JDK 3.4, MVC, Web Portal.
Confidential, 8/02 – 09/03
Programmer/Analyst (consultant)
- Working on project that uses a commercial product called Retek. USPS is using this product and customizing it to run their Sales Audit, General Ledger Systems, bonds, and other financial products.
- The major umbrella project is called SAFR (Sale Audit Field Receipts).
- System development is aimed at the back end based and executed in a UNIX, Oracle environment.
- Gathered requirements and functionality for the saving bonds program in the conversion.
- Developed PL/SQL Stored Procedures, Packages and Triggers for the Application.
- Use UNIX scripts and SQL/PL, in addition Perl scripts for accessing and updating tables in Oracle9i.
- Perform requirements analysis, unit testing, and system integration.
- Testing relational databases by validating through the backend.
- Used Junit for backend testing and vilification of data.
- Created batch processing produces for the test sites and tested said sites for data integrity.
- Coded ETL tools for extracting data from databases (Oracle) using PL/SQL procedures and Pro*C language and loaded them into Data Warehouse using Oracle’s SQL Loader.
Education
BS in Systems Programming