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Quality Assurance Resume

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Richmond, VA

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OBJECTIVE

Call Center Specialist Position

SUMMARY OF QUALIFICATIONS

  • Over five years of experience working in diverse customer services environments
  • Proficient in interacting with all levels of people
  • Ability to appropriately handle confidential matters
  • Strong organizational, customer service, time management, and communication skills

EDUCATION

Associate of Applied Science, Human Resources Specialist

Related Coursework
Accounting Principles
Introduction to Human Resource Functions
Business Principles
Introduction to Compensation and Benefits
Internship/Capstone Course
Law & Ethics in the Business Environment
Employment Law

EXPERIENCE

Confidential,Richmond, Va. 03/2012 – Present
Temporary Quality Assurance Coordinator: Established positive and effective working relationships with customers, providers and agencies to establish superior customer service and to reduce the number of official complaints.

Confidential,Hopewell, Va. 12/2007 – 03/2012
Childcare Assistant: Assisted coworkers, children, and parents with personal assistance, medical attention, emotional support, and daily activities.

Confidential,Chester, Va. 11/2007 – 03/2009
Temporary Fraud Detection Specialist: Verified recent activity with customers to detect possible fraud on accounts, updated account information, and completed appropriate documentation.

Confidential,Chester, Va. 10/2005 – 07/2007
Customer Service Representative: Received inbound calls from beneficiaries regarding claims, payment and billing, and enrollment.

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