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Qa Manager Resume

SUMMARY:

  • To continue delivering quality releases that meet or exceed all stakeholders’ expectations, while meeting all defined deadlines.
  • To continue on the personal track of integrity, learning, training and mentoring while keeping a commitment to excellence attitude.
  • Passionate, accomplished, analytical and directive QA leader with excellent communication and presentation skills.
  • Built and managed successful QA teams from 5 to 50 resources which delivered high quality releases into production with minimal defects.
  • Extensive experience analyzing business processes and quality metrics to identify workflow improvement opportunities.
  • Special ability to learn applications quickly with little ramp up time or training.
  • Coordinated and managed multiple projects and teams concurrently while meeting or exceeding deadlines, budgets and quality standards set.
  • Have a “get the job done” attitude, requiring no or minimal direction.

TECHNICAL SKILLS:

  • Application for Commercial Distribution
  • Siebel CRM
  • Oracle
  • People Soft and Genesys Routing
  • Telephony
  • Digital Cable
  • Web Base Applications (Client and User Interface)
  • Email Notification
  • IVR (Interactive Voice Response System)
  • POS
  • E - Commerce
  • Warehouse Distribution; Microsoft Commercial Security Patches. Amdocs Enterprise
  • Tibco Middleware.NET
  • JAVA
  • HTML
  • XML
  • Microsoft Install Program
  • Active X. COM
  • Soap Interfaces
  • Visual Basic
  • C++
  • IIS
  • DB2
  • Oracle
  • Tibco and Amdocs CRMNortel
  • UNIX
  • Windows /NT/VISTA/XP/.NET and JavaMercury QC
  • QTP
  • Rational ClearCase
  • VI Editor
  • PC Anywhere
  • Hammer IT
  • Dialogic System
  • Microsoft Office
  • MS Project
  • MS Access
  • PVCS Version Manager & Tracker
  • MQ Series
  • MS Exchange
  • ORACLE
  • Informix
  • Microsoft SQL Server
  • Toad
  • FTP
  • Buzzsaw Prof
  • Clarify
  • Revit
  • Microsoft SharePoint
  • Unixand Visual BasicAgile Methodology training by Solution IQ
  • Hammer (Telephony Stress Tool)
  • Mercury WinRunner/QTP
  • Informix SQL Prolific
  • and Beyond Customer Expectation

PROFESSIONAL EXPERIENCE:

Confidential

QA Manager

Responsibilities:

  • Hired to implement QA Processes and Standard for a newly created test team
  • Mentored and trained QA resources without any previous corporate or QA experience
  • Recommended user and functional enhancements for mobile platforms iOS, Android and Windows
  • Created daily defect metric reports
  • Worked closely with Owner and Business Manager to define improvements in QA and development
  • Logged over 200 defects first month (Testing to get an understanding of applications)
  • Researched all production issue logged by National Geospatial-Intelligence Agency (NGA).
  • Responsible for understanding and creating test case creation templates and test execution reports for mobile application Aero APP (application that displays ‘NGA Safety of Navigation’ aeronautical data)
  • Team validated FAA and DOD Aeronautical charts and aviation flight data

Confidential

Functional Test QA Manager

Responsibilities:

  • Testing Manager for Manhattan LM2011 with integration to Warehouse Management System project under Supply Chain
  • Testing Manager for Monthly Microsoft Security Patch Updates and Emergency Patches for all HD Applications (POS, Paint, Web, CRM, Scanners, Cash Drawer and misc.…) Manual and Automation Testing
  • Attended Modification Specification reviews to ascertain project impacts
  • Formed initial resource and cost estimates by analyzing business requirements
  • Created Master Test Plan for Architectural Review Board
  • Verified Development Design documents met business requirements
  • Outlined project effort with onshore coordinators for offshore testing and development resources
  • Worked with onshore coordinator and offshore test team to validate test cases written and test cases executed meet development specification and business requirements
  • Presented Daily Status Report to stakeholders and HD Executives
  • Managed overall project effort by addressing issues impacting the release
  • Validated defect progression and prevention of testing stops due to defect blockage
  • Monitored development and testing advancement to validate defined project schedule stayed on track
  • Defined project risk and mitigation plans
  • Interacted with external teams to gather results for Internal Board Review

Confidential, Atlanta, GA

Enterprise Test QA Manager

Responsibilities:

  • Defect Project Manager:
  • Managed all Enterprise Projects defects to prevent past history of over 1000+ defects being logged per bi-monthly release
  • Drove all Sev 1 and Sev 2 defects to closure meeting company defined SLAs
  • Hosted daily defect review calls with development (onsite and third party vendors), testing and UAT
  • Manager (project based) across multiple platforms - Owner of at risk, high visibility and high budget projects
  • Amdocs Samson CSM Platform and Billing
  • Ascentium Flash Tool
  • POS (Point of Sale) Systems/Retail
  • Middleware Applications (Tibco, Ericsson EPSI platform, and In-house platforms)
  • Database Validation
  • Handset Upgrade
  • Directed efforts from requirement inception to deployment into production on schedule
  • Major Projects
  • Managed the Wal-Mart Smart Talk Implementation for Web, Ebill, Retail and Handset
  • Managed EPSI Platform Implementation switching usage calculation and tracking from in-house application to third party vendor Ericsson
  • Managed T-Mobile.com and myT-Mobile.com redesign
  • Managed new POS (Point of Sale) UI implementation
  • Built supplement Web Testing team, on and offshore with focus on enhancements and maintenance fixes.
  • Worked with T-Mobile Management to define development, testing and defect processes
  • Created Level of Effort and Resource Budget for project testing efforts
  • Validated development impact analysis adhered to functional specification documents
  • Worked with test leads to verify and review testing coverage of project planned functionality
  • Broker relationships with Development Managers, QA Managers and Business Stakeholder to manage any foreseeable project stalls
  • Managed project effort of resources both on and offshore (10 to 60 resources) using Waterfall and Agile Methodology
  • Utilize HP Quality Center for traceability of project requirements against test case creation (Test Plan) to test case execution (Test Lab)
  • Help implement Agile Methodology within testing teams
  • Defined daily quality metrics for defects and testing progression for automated reporting site.
  • Validated teams were compliant with SOX (Sarbanes-Oxley 404 compliance)

Confidential, Atlanta, GA

Offshore Quality Assurance Manager

Responsibilities:

  • Interacted with project team and stakeholder to review and offer usability input from QA standpoint
  • Worked closely with development to bridge the gap of what was being developed to what was being tested.
  • Assigned resources work responsibilities and tracked completion level of QA analysts assigned tasks
  • Liaison between Autodesk Management, Product Designer, Development Leads and Shanghai QA team
  • Reviewed test practices and process and made changes to follow the SDLC life cycle where necessary
  • Traveled to Shanghai, China to mentor and train testing team in the areas of
  • Writing test cases that were outside the realm of the detail design
  • Team training: to get the team to think as one and handle critique of test plans from other team members.
  • Designed Testing Estimate Model that was adopted and used by other QA teams
  • Managed day-to-day activities of assigned testing resources and provide feedback on resource performance
  • Created testing schedule using Microsoft Project
  • Wrote Test Approach Model utilized by all QA Teams
  • Implemented bug bash sessions with the stakeholder (Autodesk)
  • Produced Defect and Testing Daily Status Tracking documents for projects.
  • Validated and edited XML files for data validation of User Interface application
  • Surpass all QA schedules and budgets while providing UAT defined quality release

Confidential

QA Manager

Responsibilities:

  • IVR: Consumer, Broadband/Narrowband, and Repair - Speech Recognition
  • Major Projects
  • Implementation of Siebel CRM Application install and functionality across all Bellsouth Consumer Call Centers - National and International
  • IVR conversion from Brite Mainframe to Nortel Mainframe platform
  • Consumer IVR Redesign
  • Managed testing of the Genesys CTI routing of calls and data between IVR and Siebel CRM Application
  • Bellsouth.com design upgrade
  • Built QA team and manage day-to-day activities of assigned testing resources and provide feedback on resource performance
  • Managed offshore India testing leads
  • Oversaw all avenues of testing (Unit, Functional, Regression and Integration/System)
  • Created and tracked all testing efforts via Microsoft Project
  • Worked with Project Managers, Business Analysts and Developers to review requirements and usability factors throughout the entire lifecycle of each release
  • Managed testing of data integration and the linking of data across multiple sources and backend databases
  • Updated XML files to simulate customer data for internal testing
  • Viewed Unix logs to detect point of error as testing was progressing
  • Recommended and initiated use of Mercury Quality Center for Consumer Platform
  • Met all release deadlines while managing separate release deliverables with the same release dates while exceeding UAT set quality standards

Confidential - Atlanta, GA

Senior Quality Assurance Lead

Responsibilities:

  • Performed end-to-end testing for web-based (internal CRM and external), Financial, Billing System, IVR, Email and Web customer ordering applications using SDLC and Waterfall Methodology
  • Tested CRM Application for Financial (Teller, Customer Service and Loan) and Insurance (Customer contact and billing) utilizing PeopleSoft
  • Tested Smart EMAIL and IVR Recognition with response
  • Validated applications fulfilled all document and technical specifications.
  • Installed and configured CRM Application (including multiple IIS servers for IVR, email and secure messaging) across a multi-tier HP Client server environment
  • Owned and maintained testing environment
  • Constructed Microsoft database and loaded data using SQL stored procedures
  • Verified data integrity and product functionality after install
  • Converted functional and regression IVR scripts to Hammer automated scripts (VB coding)
  • Perform full end to end normal and stress IVR testing utilizing Emperix Hammer
  • Reviewed code logs to identify program processing errors

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