SUMMARY:

• To continue delivering quality releases that meet or exceed all stakeholders’ expectations, while meeting all defined deadlines.
• To continue on the personal track of integrity, learning, training and mentoring while keeping a commitment to excellence attitude.
• Passionate, accomplished, analytical and directive QA leader with excellent communication and presentation skills.
• Built and managed successful QA teams from 5 to 50 resources which delivered high quality releases into production with minimal defects.
• Extensive experience analyzing business processes and quality metrics to identify workflow improvement opportunities.
• Special ability to learn applications quickly with little ramp up time or training.
• Coordinated and managed multiple projects and teams concurrently while meeting or exceeding deadlines, budgets and quality standards set.
• Have a “get the job done” attitude, requiring no or minimal direction.

TECHNICAL SKILLS:

• Application for Commercial Distribution
• Siebel CRM
• Oracle
• People Soft and Genesys Routing
• Telephony
• Digital Cable
• Web Base Applications (Client and User Interface)
• Email Notification
• IVR (Interactive Voice Response System)
• POS
• E - Commerce
• Warehouse Distribution; Microsoft Commercial Security Patches. Amdocs Enterprise
• Tibco Middleware.NET
• JAVA
• HTML
• XML
• Microsoft Install Program
• Active X. COM
• Soap Interfaces
• Visual Basic
• C++
• IIS
• DB2
• Oracle
• Tibco and Amdocs CRMNortel
• UNIX
• Windows /NT/VISTA/XP/.NET and JavaMercury QC
• QTP
• Rational ClearCase
• VI Editor
• PC Anywhere
• Hammer IT
• Dialogic System
• Microsoft Office
• MS Project
• MS Access
• PVCS Version Manager & Tracker
• MQ Series
• MS Exchange
• ORACLE
• Informix
• Microsoft SQL Server
• Toad
• FTP
• Buzzsaw Prof
• Clarify
• Revit
• Microsoft SharePoint
• Unixand Visual BasicAgile Methodology training by Solution IQ
• Hammer (Telephony Stress Tool)
• Mercury WinRunner/QTP
• Informix SQL Prolific
• and Beyond Customer Expectation

PROFESSIONAL EXPERIENCE:

Confidential

QA Manager

Responsibilities:

• Hired to implement QA Processes and Standard for a newly created test team
• Mentored and trained QA resources without any previous corporate or QA experience
• Recommended user and functional enhancements for mobile platforms iOS, Android and Windows
• Created daily defect metric reports
• Worked closely with Owner and Business Manager to define improvements in QA and development
• Logged over 200 defects first month (Testing to get an understanding of applications)
• Researched all production issue logged by National Geospatial-Intelligence Agency (NGA).
• Responsible for understanding and creating test case creation templates and test execution reports for mobile application Aero APP (application that displays ‘NGA Safety of Navigation’ aeronautical data)
• Team validated FAA and DOD Aeronautical charts and aviation flight data

Confidential

Functional Test QA Manager

Responsibilities:

• Testing Manager for Manhattan LM2011 with integration to Warehouse Management System project under Supply Chain
• Testing Manager for Monthly Microsoft Security Patch Updates and Emergency Patches for all HD Applications (POS, Paint, Web, CRM, Scanners, Cash Drawer and misc.…) Manual and Automation Testing
• Attended Modification Specification reviews to ascertain project impacts
• Formed initial resource and cost estimates by analyzing business requirements
• Created Master Test Plan for Architectural Review Board
• Verified Development Design documents met business requirements
• Outlined project effort with onshore coordinators for offshore testing and development resources
• Worked with onshore coordinator and offshore test team to validate test cases written and test cases executed meet development specification and business requirements
• Presented Daily Status Report to stakeholders and HD Executives
• Managed overall project effort by addressing issues impacting the release
• Validated defect progression and prevention of testing stops due to defect blockage
• Monitored development and testing advancement to validate defined project schedule stayed on track
• Defined project risk and mitigation plans
• Interacted with external teams to gather results for Internal Board Review

Confidential, Atlanta, GA

Enterprise Test QA Manager

Responsibilities:

• Defect Project Manager:
• Managed all Enterprise Projects defects to prevent past history of over 1000+ defects being logged per bi-monthly release
• Drove all Sev 1 and Sev 2 defects to closure meeting company defined SLAs
• Hosted daily defect review calls with development (onsite and third party vendors), testing and UAT
• Manager (project based) across multiple platforms - Owner of at risk, high visibility and high budget projects
• Amdocs Samson CSM Platform and Billing
• Ascentium Flash Tool
• POS (Point of Sale) Systems/Retail
• Middleware Applications (Tibco, Ericsson EPSI platform, and In-house platforms)
• Database Validation
• Handset Upgrade
• Directed efforts from requirement inception to deployment into production on schedule
• Major Projects
• Managed the Wal-Mart Smart Talk Implementation for Web, Ebill, Retail and Handset
• Managed EPSI Platform Implementation switching usage calculation and tracking from in-house application to third party vendor Ericsson
• Managed T-Mobile.com and myT-Mobile.com redesign
• Managed new POS (Point of Sale) UI implementation
• Built supplement Web Testing team, on and offshore with focus on enhancements and maintenance fixes.
• Worked with T-Mobile Management to define development, testing and defect processes
• Created Level of Effort and Resource Budget for project testing efforts
• Validated development impact analysis adhered to functional specification documents
• Worked with test leads to verify and review testing coverage of project planned functionality
• Broker relationships with Development Managers, QA Managers and Business Stakeholder to manage any foreseeable project stalls
• Managed project effort of resources both on and offshore (10 to 60 resources) using Waterfall and Agile Methodology
• Utilize HP Quality Center for traceability of project requirements against test case creation (Test Plan) to test case execution (Test Lab)
• Help implement Agile Methodology within testing teams
• Defined daily quality metrics for defects and testing progression for automated reporting site.
• Validated teams were compliant with SOX (Sarbanes-Oxley 404 compliance)

Confidential, Atlanta, GA

Offshore Quality Assurance Manager

Responsibilities:

• Interacted with project team and stakeholder to review and offer usability input from QA standpoint
• Worked closely with development to bridge the gap of what was being developed to what was being tested.
• Assigned resources work responsibilities and tracked completion level of QA analysts assigned tasks
• Liaison between Autodesk Management, Product Designer, Development Leads and Shanghai QA team
• Reviewed test practices and process and made changes to follow the SDLC life cycle where necessary
• Traveled to Shanghai, China to mentor and train testing team in the areas of
• Writing test cases that were outside the realm of the detail design
• Team training: to get the team to think as one and handle critique of test plans from other team members.
• Designed Testing Estimate Model that was adopted and used by other QA teams
• Managed day-to-day activities of assigned testing resources and provide feedback on resource performance
• Created testing schedule using Microsoft Project
• Wrote Test Approach Model utilized by all QA Teams
• Implemented bug bash sessions with the stakeholder (Autodesk)
• Produced Defect and Testing Daily Status Tracking documents for projects.
• Validated and edited XML files for data validation of User Interface application
• Surpass all QA schedules and budgets while providing UAT defined quality release

Confidential

QA Manager

Responsibilities:

• IVR: Consumer, Broadband/Narrowband, and Repair - Speech Recognition
• Major Projects
• Implementation of Siebel CRM Application install and functionality across all Bellsouth Consumer Call Centers - National and International
• IVR conversion from Brite Mainframe to Nortel Mainframe platform
• Consumer IVR Redesign
• Managed testing of the Genesys CTI routing of calls and data between IVR and Siebel CRM Application
• Bellsouth.com design upgrade
• Built QA team and manage day-to-day activities of assigned testing resources and provide feedback on resource performance
• Managed offshore India testing leads
• Oversaw all avenues of testing (Unit, Functional, Regression and Integration/System)
• Created and tracked all testing efforts via Microsoft Project
• Worked with Project Managers, Business Analysts and Developers to review requirements and usability factors throughout the entire lifecycle of each release
• Managed testing of data integration and the linking of data across multiple sources and backend databases
• Updated XML files to simulate customer data for internal testing
• Viewed Unix logs to detect point of error as testing was progressing
• Recommended and initiated use of Mercury Quality Center for Consumer Platform
• Met all release deadlines while managing separate release deliverables with the same release dates while exceeding UAT set quality standards

Confidential - Atlanta, GA

Senior Quality Assurance Lead

Responsibilities:

• Performed end-to-end testing for web-based (internal CRM and external), Financial, Billing System, IVR, Email and Web customer ordering applications using SDLC and Waterfall Methodology
• Tested CRM Application for Financial (Teller, Customer Service and Loan) and Insurance (Customer contact and billing) utilizing PeopleSoft
• Tested Smart EMAIL and IVR Recognition with response
• Validated applications fulfilled all document and technical specifications.
• Installed and configured CRM Application (including multiple IIS servers for IVR, email and secure messaging) across a multi-tier HP Client server environment
• Owned and maintained testing environment
• Constructed Microsoft database and loaded data using SQL stored procedures
• Verified data integrity and product functionality after install
• Converted functional and regression IVR scripts to Hammer automated scripts (VB coding)
• Perform full end to end normal and stress IVR testing utilizing Emperix Hammer
• Reviewed code logs to identify program processing errors