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Quality Assurance Engineer Resume

San Jose, CA

Professional Summary:

  • I have around 7+ years of total IT experience in software development, 6 years in Siebel testing I have been involved in testing various Siebel projects and have excellent understanding of the Siebel CRM.
  • Extensively worked as a Techno-Functional Testing consultant in providing CRM solution with excellent business domain experience in Siebel Sales, Siebel Financial Services, ePharma, Siebel Marketing Applications.
  • Actively participated in Test Planning, Test Cases, Test Data Set up, Manual and Automation Testing, Project Co-Ordination, Requirement Gathering and Defect Tracking using Quality Center, ClearQuest, QTP and Test Director.
  • Experience in User Acceptance, Usability, Unit, Front End and Back End Testing.
  • Specialization includes GUI and Functionality Testing, System testing, including Integration, Performance, Stress, Load and Regression Testing of Web and Client/Server based applications.
  • Maintained the Requirements Traceability Matrix (RTM).
  • Experienced Quality Assurance engineer with strong analytical and problem-solving skills and proven ability to manage and prioritize multiple critical tasks.
  • Skilled at assessing client needs, working in a group, implementing cutting-edge technology solutions, and training/supporting end users.
  • Experience in software development methodologies like Agile, V-model, and RUP.
  • Extensive experience with Visio, MS Project and MS office tool’s Like Ms-Word, PowerPoint, Excel, Access.
  • Implemented the software development lifecycle (SDLC) for the testing life cycle to follow the Standards involved in the process of the application.
  • Extensive experience in White Box & Black Box Testing.
  • Expertise in Problem solving and creating Bug Reports using Bug Tracking Tools like Bugzilla.
  • Excellent written and oral communication skills with the ability to communicate appropriately in business and technical situations at all levels.

TECHNICAL SKILLS:

Siebel QA Skills

Siebel QA, System Testing, QTP

Siebel Versions

8.0/7.8.3/7.7.2/7.5.3.4

Siebel verticals/Horizontals

Siebel Sales, epharma, Siebel Financial Services, Call Center, eMedical

Project Methodologies

Rational Unified Process, OOD, UML, SDLC, Waterfall, Agile

Databases

Oracle 9i/10g, MS SQL Server

Project & Requirement
Management Tools

Rational Rose, Microsoft Visio, Rational Requisite PRO, Microsoft Project, Traceability Matrix.

Computer Skills

SQL, PL/SQL, Advance Excel (Data functions, Pivot tables, Reference Lookups etc),

Scripting Languages

VBScript, Java script, Smart Scripts, XML

Documentation/Development Tools

MS Office, MS PowerPoint, MS Project, MS Visio

Testing Tools and Bug Tracking

QTP, Win runner, QC, Bugzilla, Load runner

Professional Experience:

Confidential, San Jose, CA May ‘11 to Present

Responsibilities:

  • Worked on the COMPASS 2A-Disti and COMPAS II Step Pricing Projects.
  • Worked on different modules Accounts, Contacts, Opportunities, Quotes, Programs, Disti credits etc.
  • Worked on Sub Modules Quote Management, Deal Management, Account Management.
  • Worked on different Phases of testing CRP 0, CRP1, CRP 2,UAT, and Production.
  • Tested the Quote functionality with added step price quoting functionalities.
  • Created Master Budgetary Step Price Test Quotes for the Users to test their Scenarios.
  • Login as Multiple Business users to test they are receiving the Quotes to Approve,
  • Created many Test Quotes for MVQ, SP and Production Quotes.
  • Worked and tested on Quotes with Auto Consumption Load check Scenarios.
  • Worked On Quotes with different Pricelists to see if the Quote Line is picking the Same Parts in pricelist.
  • Worked on Tolerance band setup in Production Environment for 10800 records manually.
  • Performed Integration testing, Regression testing on different phases of COMPASS II SP.
  • Wrote the Test Scripts and uploaded to Test Plan Module in Quality Center using MS Excel Add in.
  • Track the defects and log them in the Quality Center to assign them to IT team.
  • Interact with Users for their testing needs and fix their issues.
  • Tested different Scenarios of Quote creation as a Rep and generate DDA as a Distributor.
  • Pull out the daily test report to notify Users and team about the status of Testing.
  • Tested the Scenarios for BI Reports, take Screenshots as a package to attach as a reference for the BizOps when they receive the quote.
  • Conducted daily Defect Scrub meetings with the IT Team to resolve the Defects.
  • Worked and managed on SharePoint 2007 includes Creation of sites, Document Libraries , Calendars, Tasks, Upload Documents
  • Worked on Approval Items to Change the Positions of the Users who left the Organization.
  • Tested the scenarios where the VPA Pricelist will expire and sent a notification to the User to approve for renewal.
  • Tested the Scenarios where the NORTH AMERICA Pricelists are picking the Default parts.

Environment: Siebel CRM 8.1, Quality Center 10.0, MS Office, Administration, SharePoint 2007.

Confidential, Sunnyvale, CA Nov’11to May’11

Responsibilities:

  • Worked on testing Accounts, Opportunities, Quotes, Net price Solver, Orders and Events etc modules.
  • Writing and executing software System Test plans and Test cases.
  • Worked on Division and Position Hierarchy setup for Fy12 CE (Customer Edge) project.
  • Documented Test cases corresponding to business rules and other operating conditions in Quality Center.
  • Responsible for System Test, Regression Test and coordinated UAT execution.
  • Involved in daily meetings with the technical managers and development test leads regarding the schedule, resource management and activities tracking.
  • Validating the GEO\'s and assigns the Area, Region, District to the Users.
  • Performed analysis and documented test results and understand the deliverables within Agile SDLC.
  • I have tested Add customizable product, Add Services and Submit Order functionalities.
  • Tested Create Quote, Copy Quote and Order Verification functionality.
  • Worked as a QA Professional in manual testing and automation-testing phase of the Application.
  • Tested the application extensively and made enhancements by incorporating client suggested modifications.
  • Used QTP8.0 Automation with Siebel7.7 for Microsoft.
  • Tested Production Bugs in the QA Environment after Dev team fixed the Bugs.
  • Performed Integration Testing and Functional Testing.
  • Prepared and participated in weekly status meetings, conducted walkthroughs, documented proceedings.
  • Created Traceability Matrix in Excel and in Quality Center by integrating Test cases with requirements tab.
Environment: Siebel Sales 7.5.3, QC. QTP 8,Tools/Configuration, eScript, Workflow Manager, EIM, Oracle 8i, Windows 2000 & UNIX.

Confidential, Westlake Village, CA Jan\'10 to Oct\'10

Responsibilities:

  • Worked on Correspondence, Accounts, Contacts, Quotes, Orders and Events modules.
  • Provided a comprehensive solution for ensuring that complex orders and quotes are accurate, complete and valid.
  • Writing and executing software System Test plans and Test cases.
  • Documented Test cases corresponding to business rules and other operating conditions in Quality Center.
  • Develop test scripts for Siebel and web application and test execution using Mercury QTP.
  • Written test cases, testing them manually and automating test plans and scripts for regression testing using QTP.
  • Tested Product Catalog Application which enables business to develop, manage and deliver dynamic product catalogs across all channels.
  • It has the features of bundle offerings, define and classify products and configure pricing and product rules and has the ability for assigned marketing personnel to associate product data to offers that will be presented to customers..
  • Ensured that orders are accurate, the resources are efficiently managed and that customers are always presented with right products at the right time and the right price.
  • Participated and developed test strategies and test plans.
  • Developed and execute test scenarios, conditions, and scripts.
  • Performed analysis and documented test results and understand the deliverables within SDLC
  • Responsible for System Test, Regression Test and coordinated UAT execution.
  • Worked on developing test scripts.
  • Involved in defect tracking process and retested the fixed bugs.
  • Tested email Response to send automatic emails to customers.
  • Worked on interfaces between Siebel and third party systems.
  • Tested various EIM processes for transfer of data from third party systems to Siebel.
Environment: Siebel Sales, Marketing 8.0, QTP 8,QC 9.1,Tools/Configuration, eScript, Workflow Manager, EIM, Oracle 8i, Windows 2000 & Unix.

Confidential, Portland, OR Oct’08 to Nov\'09

Responsibilities:

  • Worked on the Professionals, Accounts, Activities, Programs, Orders, Products, Business Plans, and Objectives modules.
  • Evaluating Business requirements and Technical Design specifications.
  • Good understanding of defect seepage and defect Removal Efficiency for doing corrective actions in future.
  • Initiated defect prevention meetings as part of quality process improvisation
  • Created and Modified Joins, Links, MVL, MVF, MVG applets.
  • Applied efficient and appropriate design and configurations for the Screens, Views, Applets Business Objects, Business Components and Integration Object.
  • Provided innovative solutions and eliminated several scripts through the use of User Properties.
  • Worked on different user properties to reduce the effort of eScript.
  • Configured search specifications, pre-default, Post-default, and validation for Business Component fields.
  • Involved in administration of Views, Responsibilities, LOVs, Positions, and Employees.
  • Performed database extracts, initialized databases, and tested remote user functionality.
  • Designed and documented unit / system test scripts for testing the upgraded application.
  • Involved in documenting Change Requests, and providing bug fixes as per the Business Requirements.
  • Extensively worked on UI changes, VB / eScript changes and functional enhancements.
  • Worked on development of Workflows for medical inquires.
  • Worked as a part of the system test team, and involved in executing test scripts, and documenting test results.
  • Configure the workflows to invoke the business service on a periodical basis.
  • escript has been used extensively to customize the Siebel functionality.

Environment: Siebel Financial services 7.5.3.15, Siebel 8.0, Quality Center, eScript, Configuration, Workflows,MS Office suite, Windows XP, Oracle 10g.

Confidential, San Francisco, CA May’07 to Oct’08

Role: Siebel Tester.
Responsibilities:

  • Worked on Correspondence, Accounts, Contacts, Funds, Investors, Events and Referrals modules.
  • This project deals with the visibility of data and customization of UI primarily through configuration.
  • Working on restricting the Bank of America different users data access to the Prime Brokerages.
  • Job Responsibilities include requirement analysis of business operations from client.
  • Development of system, user acceptance, unit testing, implementation.
  • Testing of whole application by using written test cases.
  • Worked as a QA Professional and in the Manual Testing and automation-testing phase of the Application.
  • Expertise in using Quick Test Professional (QTP) for regression and functional testing
  • Tested the application extensively and made enhancements by incorporating client suggested modifications.
  • Performed Integration Testing and Functional Testing.
  • Responsible for writing the test plan.
  • Populating the currency and price list fields based on the primary address\'s country using eScript.
  • Analysis of PB migration, made Configuration changes to PB users.
  • The Visibility of different user groups is maintained both in applets and data levels.
  • Creating Applets, modifying Applet/Bus Comp Search Spec to filter PB Employees.
  • Created Business Components and associate them with the Business Objects.
  • Cloned MVG applets, Associate Applets and changed the PB related BCs.
  • Used the User Properties DefaultFocus_Edit to change the focus of the field at Applet level .
  • Remove/Inactivate non PB fields from Applets.
  • Modify PB legal Workflows to use PB Companies BO.
  • Extend the columns on base tables as per the Business requirement.
  • Modified the eScript to send Email notifications to the user or whoever logged in.
  • Created and configured email profiles and All Response Groups for email response for different email ids. Adding the message categories to the Catalogs and created the access groups for the catalogs.
  • Created custom Business Service to pass the parameters needed for workflow while sending emails once the Order is pushed to the Lawson application.
  • Loaded the Accounts and Address data using EIM Process.
Environment: Siebel Financial Services ,eService,7.7.2.9, QTP 7.5, Siebel Admin, Tools/Configuration, eScript, Workflows, EIM, Oracle 10g, Windows 2000/XP.

Confidential, San Jose ,CA Jan’06 to Apr’07

Role: Siebel Tester,
Responsibilities:

  • Writing and executing software System Test plans and Test cases.
  • Documented Test cases corresponding to business rules and other operating conditions in Quality Center.
  • Created and executed automated test scripts using QC for Regression testing and E2E Testing.
  • Co-ordination with on site team to get the project requirements, gather and communicate the project status to the off shore team.
  • Co-ordinate with the off shore team for the project updates, work assignments and daily activities for testing on daily basis conference call.
  • Worked closely with the Business Analysts, Developers, and Database Architect in identifying the outstanding Issues in User Requirements and Specifications
  • Involved in Data Setup for System testing
  • Used Quality Center for defect tracking and defect reporting.
  • Involved in User Acceptance testing and trained End users.
  • Used SQL queries to test the database to verify whether the data is properly populated.
  • Participated actively in team meetings with Functional/Development Team for fixing the defects.
  • Performed CTI Testing which involves Billing System and Siebel Application.
  • Performed Warm and Cold Transfers using the CTI Functionality
  • Tested Call Center Application by creating and updating the Opportunities and Agreements and perform the Functionality, Integration and System Testing.
  • Interacted with developers to report and track defects using Quality Center.
  • Prepared status summary reports with details of executed, passed and failed test cases.
  • Responsible in providing regular test reports to the management.
  • Conducted browser compatibility test of application
  • Reported the bugs, Email notifications to the developers using the Quality Center.
  • Investigated software defects and interact with developers to resolve technical issues.

Environment: Siebel 7.7, Quality Center, Java, Web Logic Server , Oracle 10 G, Aqua Logic (Middle Ware Tool), Toad, Power point, , Genesys ,IVR ,MS Visio, MS Excel, SOAP.
Environment: Siebel Call Center 8.1, Siebel Sales, Tools/Configuration, eScript, Workflows, EIM, Windows XP, Oracle 10g.

Education :Bachelor of Computer Science

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