SKILLS/QUALIFICATIONS

Consulting/Leadership/Process Improvement SME

• Evaluated Software Process Maturity and Provide Gap Analysis
• Managing QA Software Development Lifecycle
• Implement Agile Iterative Process (Scrum/Rational Unified Process/ Extreme Programming)
• Presented upper management and stakeholders with QA progress
• Recommended and implementing processes to create testing center of excellence (TOC’s)

Business and Project Analysis Management

• Acted as a liaison between client and QA team via customer interfacing on business requirements
• Understand Business need and provide QA input on Use case development.
• Provided estimation of project resources needs and coordinate project plan based on business requirements
• Ensured management abreast with QA project milestones and/or showstoppers that impact ultimate project plan

QA Test Planning and Management

• Devised Overall Testing Strategy and Technical documentation to support Project Plan
• Responsible for QA artifacts: Master Test Plan, Test Cases/Scripts and Defect Analysis Report
• Assisted in data identification and evaluate appropriate test scenarios per test phase.
• Provided comprehensive testing support to include: ad hoc, sanity smoke, system, functional, integration testing, user acceptance testing (UAT), black/white box testing
• Hands on manual and automated testing techniques.
• Automation Tools: Winnrunner, Test Director, Rational Robot and Clearquest exposure to Quality Center and QTP/Mantis defect tracking tool, Target Process
• Owner and manager of defect reporting process with goal of 0% defect occurrences

PROFESSIONAL EMPLOYMENT

Confidential Monmouth ,NJ 
Date: 09/2010 – 01/2011
Title: Senior Quality Assurance Engineer

• Collaborate with systems developers, business analyst and product owners to provide Quality Assurance Agile practices
• Participate in sprint planning and executing test cases against incremental builds to better access project needs on a bi-weekly basis
• Execute manual/automated testing (exploratory, ad hoc, functional, and regression test) on Titlemax’s web based financial application
• Create and process data driven customer applications into customer accounts that exercise real world scenarios for Atlas applications
• Act as point of contact for defect management to resolve issues and bugs found during testing

Confidential- Charlotte NC 
Date: 05/2007 – 02/2009
Title: Senior Process/Testing QA Architect

• Onsite consultant to introduce Industry’s latest Quality and Testing methodologies.
• Analyzed current operations and recommended opportunities to introduce Quality Methodology
• Acted as the Quality expert and communicated QA strategy via Test documentation
• Designed Master Test Plan to outline QA’s approach in support of the development of Signix web applications.
• Reviewed business requirements and communicated needs via Functional Specification document.
• Created detailed test cases to ensure all business scenarios are executed to fully exercise system requirements
• Performed manual testing on Signix b2b web in house developed applications
• Acted as QA Point of contact for all issues relating to Quality during pre and post kick off meetings
• Managed defect process to ensure all defects were resolved appropriately to ensure product reached the customer defect free.

Confidential- Hartford, CT 
Date: 03/2006 – 02/2007 (Contract)
Title: Senior QA Analyst

• Created test plans for critical break fixes, enhancements based on requirement specifications
• Performed manual functionality, business logic, end to end, regression testing on AS400 system via GUI overlay front end application and web based applications.
• Developed test cases using Mercury Interactive Test Director
• Attended walkthrough with project managers, business analyst, developers, customer service and product management
• Exposed abnormalities/flaws and troubleshoot issues in Application under test (AUT)
• Managed defect process from completing defect summary reports to communicating outstanding issues to upper management for prompt resolution
• Provided detailed weekly status updates on all allocated assignments in a timely manner

Confidential– Atlanta, GA 
Date: 12/2003 – 05/2005 (Contract) 
Title: Senior QA Analyst

• Subject Matter Expert on the standardization and implementation of Quality Management Principles for Ernst and Young’s in house developed Retirement Web applications.
• Authored Master Test Plan documentation to include test cases and case scenarios
• Performed functional, system, usability, user acceptance, regression test
• Created data driven customer specific profiles
• Verified application meets customizations requirements based on client’s request
• Validated Ernst & Young Policies and procedures, user agreements and frequently asked questions and terms per business rule
• Reported, logged and tracked defects found during testing in Rational Clearquest
• Communicated outstanding defects to the appropriate personnel to ensure issues are resolved in a accurate and timely manner

Confidential– Atlanta, GA 
Date: 4/2003 – 11/2003 (Contract) 
Title: Senior QA Analyst

• Performed ad hoc, functional, sanity and regression testing on BellSouth\'s Consumer and Business Fast Access DSL application via Mercury Test Director
• Checked and monitored customer information via Service Order Entry Gate (SOEG)
• Verified orders process over correctly in the back-end, activated orders and performed trouble shooting on error holds on customer accounts using Oracle 11i
• Verified special offer promotions and disclaimers per BellSouth business rules
• Performed queries via SQL Plus to ensure and verified customer account information successfully reaches the appropriate database
• Reported and logged defects found during test cycle

Confidential- Atlanta, GA 
Date: 11/2000 - 02/2002 
Title: Senior Quality Assurance Analyst/Tester Lead

• Interviewed quality assurance candidates and made recommendations to decision makers and/or hiring managers
• Trained new quality assurance personnel and provided guidance on the application under test, policies and procedures
• Facilitated quality assurance team meetings and provided management with a weekly status report on all quality assurance task and outstanding issues that may adversely affect the test effort
• Performed initial analysis on policies, procedures and methodologies to determine maturity of processes and documentation
• Acted as a quality assurance liaison between application developers, subject matter experts, business analysts, configuration management, project coordinators and management with regard to quality issues and concerns
• Executed test scripts via Rational Robot
• Performed unit, system, integration, regression and user acceptance test on Indus ERP application
• Analyzed test results and provided root cause analysis associated with test data or script functionality
• Reported, logged and managed defects via Rational Clear Quest
• Performed database verification via automated tool toad
• Disseminated weekly and monthly status reports to all project managers, customers, developers and QA team

Confidential 
Date: 07/2000-11/2000 (Contract) 
Title: QA Analyst

• Performed smoke test (shakeout) on test environment to detect initial issues with code and configuration issues
• Coordinated all builds, planned and scheduled releases for UAT testing environments
• Communicated environment requirements to configuration manager and program developers
• Central POC for all environment related issues for both internal and external customers.
• Gathered data and generated excel spreadsheets containing all valid data required for testing cycle

Confidential 
Date: 02/2000-07/2000 (Contract) 
Title: QA Analyst

• Developed residential and business customer account information to satisfy pre- conditions per appropriate test cases
• Created, modified and maintained customer accounts based on qualifying criteria such as bill plan and customer ID Numbers
• Verified terms and conditions, service agreements and qualifying awards per the appropriate Bill Plan
• Created and tested the configuration on e-mail accounts and personal web page space

Confidential Atlanta GA 
Date: 11/99-02/00 (Contract) 
Title: QA Analyst

• Developed customer driven data profiles for use during the testing phase
• Performed analysis on system and extracted requirement information from high level specification documents to determine priority of features to be tested
• Reported, managed and tracked defects using company\'s automated tracking system
• Created matrix of testable features and defined test case hierarchy with regard to severity of application modules

BellSouth Corporation (Comsys Technical Consulting – Atlanta, GA) 
Date: 05/99-11/99 (Contract) 
Title: Senior QA Analyst

• Acted as a liaison between BLS affiliates, customers and senior management and project management offices to reconcile and resolve outstanding issues
• Developed and maintained Excel spreadsheet for tracking Y2K results
• Trained QA testers on BellSouth\'s compliance standards and test methodology
• Disseminated status reports on a weekly basis to upper management and all BellSouth\'s Affiliates

EDUCATION:
Master of Science Degree 
Bachelor of Science Degree