Testing Analyst Resume University Park, IL - Hire IT People

SUMMARY: More than five years of experience in a professional environment, including insurance software technology More than four years of experience in a financial environment Proficient with MS Office Suite, Sales Force, Microsoft Dynamics – Great Plains, and Microsoft Test Manager

EXPERIENCE:

Testing Analyst, August 2011 to present
Confidential., University Park, IL

Performed feature, release, and regression testing for insurance software developed
Monitored overall product quality and accuracy for each component assigned
Created release notes that notified customers of issues in product releases
Worked with other departments to create new product features and fix issues in existing product releases
Worked with SQL, Visual Studio, and Microsoft Test Manager for testing purposes
Identified and communicated improvements in the work process used for product testing
Promoted from an Associate Testing Analyst to a Testing Analyst within 120 days

Sales and Marketing Coordinator, March 2010 to July 2011
Confidential., University Park, IL

Generated all sales proposals for all Sales consultants
Provided administrative assistance for nine Outside Sales consultants, one In-house sales consultant, and one DORIS Account Rep
Entered pertinent data in either Sales Prospects (in-house prospect system) or CIS (in-house Customer Information System)
Answered incoming calls from prospective customers and sends leads to Sales consultants
Provided existing customers, and prospective leads, with informational marketing materials
Acted as liaison between Sales consultants and all internal departments
Verified all necessary contracts and legal documents have been signed and received for all sales
Made first contact will all new agency sales to verify agency information
Back-up for one In-house Sales Rep while they are out of the office in an administrative capacity

Staff Billing Coordinator, August 2007 to March 2010
Confidential., University Park, IL

Responsible for maintaining Excel spreadsheets for all clients on payment plans; additionally, solely responsible for processing payments and batches for clients on monthly payment plans
Processed orders and invoices for new client setups, including entering clients into two separate databases
Worked with several departments, including Sales, Accounting, and Implementation, for month end processing
Worked directly with our Accounting department to verify correct commission and tax reporting
Processed daily and monthly payment batches on strict deadlines, including sales batches and monthly maintenance fee batches
Received numerous Extra Effort awards from coworkers, including several from outside departments

Cash Poster, November 2006 to August 2007
Confidential, Merrillville IN

Responsible for bank deposits
Processed payments via ACH and credit cards received at office location
Worked directly with management to process month end closings
Processed direct payments off of reports received from clients to ensure accurate account balances

EDUCATION: B.S. in Political Science with Sociology minor

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Testing Analyst Resume

University Park, IL

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