Software Quality Analyst, Resume Ann Arbor, MI - Hire IT People

SUMMARY:

Customer - driven and dedicated to delivering high performance solutions,
Creative problem solving skills and ability to effectively communicate feedback and solutions,
Participate with Marketing, Development, Engineering, QA, and Publications teams,
Full system lifecycle experience from business requests to post-implementation analysis,
Validate deliverables meeting functional and design specifications and requirements,
Develop and document requirements, test cases, defects, and UAT,
Perform Test Lead responsibilities of planning, estimating, monitoring and control,

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Software Quality Analyst,

Confidential, Ann Arbor, MI

Responsibilities:

Participated in full Agile testing environment,
Refreshed a global Point of sale system, continuing with a seamless transition without business interruption or downtime,
Ran base queries in multi-base using SQL Management Server,
Performed software upgrades and quick fixes,
Assigned as a QA Test Lead resource for several projects which introduced new features for a growing market,
Wrote and executed test cases based on business requirements and Low Level Design documents (LLD),
Participated in SCRUM reporting test progress and product quality,
API testing through custom XML applications (SoapUI),

Software Quality Engineer

Confidential, Plymouth, MI

Responsibilities:

Collaborated in an Agile process with cross-functional teams,
Performed validation and analysis,
Processed, tested and documented business/marketing requests,
Project Lead - provided technical information to other company departments,
Project Lead - coordinated customer problem reports to ensure proper development and decisions on resolution,
Participated in multiple projects, prioritize and exercise flexibility,
Project Lead - trained coworkers in software features reducing company man hours by approximately 25%,
Project Lead - worked with development to ensure quality testing,
Trained internal field staff on program features and processes,
Project Lead - reduced time to resolution for customers by 50% for Technology Components Group
Submitted bug reports, follow-up and verification,
Project Lead - Designed and implemented new test instruction system,
Project Lead - Assisted with bug tracking software and assignment of tasks,
Created release documentation,
Tested maintenance releases and service packs,
Prepared technical documents for internal purposes,

Software Quality Assurance Test Lead

Confidential, Monroe, MI

Responsibilities:

Created clear, concise detail oriented test plans/cases,
Developed, assigned and coordinated testing schedules for software releases,
Estimated testing time and resources for projects,
Diagnosed customer error reports and assigned to staff,
Prioritized and assigned error reports to development staff,
Managed post-release review processes,
Prepared reports for customer projects,
Tested software performance in multi-operating system environments,
Created and reviewed internal and external technical documentation,
Executed manual and automation scripts (Python, Visual Basic, JavaScript),
Organized and coordinated beta test projects with customers,
Tested web-based software applications,
Trained internal staff on new features and software changes,
Tested, installed, maintained, and monitored computer programs and systems,
Participated in management software release planning sessions,
Worked with health interface system that connected Dr. offices with online e-prescribing systems,