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Software Quality Analyst, Resume

Ann Arbor, MI


  • Customer - driven and dedicated to delivering high performance solutions,
  • Creative problem solving skills and ability to effectively communicate feedback and solutions,
  • Participate with Marketing, Development, Engineering, QA, and Publications teams,
  • Full system lifecycle experience from business requests to post-implementation analysis,
  • Validate deliverables meeting functional and design specifications and requirements,
  • Develop and document requirements, test cases, defects, and UAT,
  • Perform Test Lead responsibilities of planning, estimating, monitoring and control,


  • Platforms: All Windows platforms,
  • Productivity: Microsoft Office,
  • Dbase: PostGres/PGAdmin and SQL Server/Transact-SQL,
  • Version Software: Perforce,
  • Languages: Intro C++, Visual Basic, HTML, XML,
  • Bug Tracking Software: JIRA, TeamTrack, TrackRecord, Dev Track,
  • Team Collaboration: Confluence,
  • 3D Metrology Software: Innovmetric Polyworks, Geomagic,
  • Backup Software: Drive Image, Acronis,


Software Quality Analyst,

Confidential, Ann Arbor, MI


  • Participated in full Agile testing environment,
  • Refreshed a global Point of sale system, continuing with a seamless transition without business interruption or downtime,
  • Ran base queries in multi-base using SQL Management Server,
  • Performed software upgrades and quick fixes,
  • Assigned as a QA Test Lead resource for several projects which introduced new features for a growing market,
  • Wrote and executed test cases based on business requirements and Low Level Design documents (LLD),
  • Participated in SCRUM reporting test progress and product quality,
  • API testing through custom XML applications (SoapUI),

Software Quality Engineer

Confidential, Plymouth, MI


  • Collaborated in an Agile process with cross-functional teams,
  • Performed validation and analysis,
  • Processed, tested and documented business/marketing requests,
  • Project Lead - provided technical information to other company departments,
  • Project Lead - coordinated customer problem reports to ensure proper development and decisions on resolution,
  • Participated in multiple projects, prioritize and exercise flexibility,
  • Project Lead - trained coworkers in software features reducing company man hours by approximately 25%,
  • Project Lead - worked with development to ensure quality testing,
  • Trained internal field staff on program features and processes,
  • Project Lead - reduced time to resolution for customers by 50% for Technology Components Group
  • Submitted bug reports, follow-up and verification,
  • Project Lead - Designed and implemented new test instruction system,
  • Project Lead - Assisted with bug tracking software and assignment of tasks,
  • Created release documentation,
  • Tested maintenance releases and service packs,
  • Prepared technical documents for internal purposes,

Software Quality Assurance Test Lead

Confidential, Monroe, MI


  • Created clear, concise detail oriented test plans/cases,
  • Developed, assigned and coordinated testing schedules for software releases,
  • Estimated testing time and resources for projects,
  • Diagnosed customer error reports and assigned to staff,
  • Prioritized and assigned error reports to development staff,
  • Managed post-release review processes,
  • Prepared reports for customer projects,
  • Tested software performance in multi-operating system environments,
  • Created and reviewed internal and external technical documentation,
  • Executed manual and automation scripts (Python, Visual Basic, JavaScript),
  • Organized and coordinated beta test projects with customers,
  • Tested web-based software applications,
  • Trained internal staff on new features and software changes,
  • Tested, installed, maintained, and monitored computer programs and systems,
  • Participated in management software release planning sessions,
  • Worked with health interface system that connected Dr. offices with online e-prescribing systems,

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