Management IT Testing Analyst Resume West Chester, OH - Hire IT People

Objective

My objective is to use my QA methodologies to enhance testing efforts and maximize my management skills to successfully lead projects.

Experience

05/09/2011-Current

Confidential

West Chester, OH

Systems Testing and Management IT Testing Analyst

Specialize in writing detailed test plans, test cases, execution of test scenarios and analyzing the actual results with expected results.
Excellent experience with MS Office tools including Word, Excel, Power Point, Access and Visio.
Designed test plans for functional, integration system and user acceptance testing.
Superior troubleshooting, communication and presentation skill.
QA lead for eCommerce project.
Documenting and re-testing defects to ensure problems are corrected.
Communicate with offshore IT to resolve defects during testing and production turns.
Coordinating resources to write and execute end to end test cases based off of functional requirements.
Responsible for coming up with project timelines that meet the needs of the business.
Sending out daily reports to the business, IT, project managers and testers regarding any updates and progress.
Working with IT to ensure code is installed into applications to begin testing.
Help with production support to alleviate any issues production workers see on a day to day basis to maintain the needs of our customers.
Coordinating with offshore resources to make system adjustments during production turns so our patient’s accounts aren’t affected during the testing process.

05/24/2010-05/09/2011

Confidential

West Chester, OH

Doctor Call QA

Evaluating problematic prescriptions and contacting the doctor’s office either by phone or fax to get clarification.
Promoted to SME within the department to assist associates with problems they may encounter
Train new associates.
Assisted front line leader with documenting production and quality for associates.
Compiled and sent out daily production data to business leaders.
Provided daily plan for associates based on workflow projections.

11/02/2009-05/24/2010

Confidential

Cincinnati, OH

Item Entry Team Lead

Responsible for evaluating error trends among associates and developing coaching strategies in order to reduce errors.
Organize production rates and quality data on a daily basis to share with associates and upper management among all locations on daily workflow calls.
Assist front line leaders with associate schedules.
Organize daily group meetings and present a plan of action in order to meet or exceed projected production.
Developed a PowerPoint presentation that is part of Confidential’s developmental process in order to prepare technicians who aren’t nationally certified successfully complete the PTCB exam.
Conducted a class with general managers across all facilities to analyze problems within our system to make improvements.
Revamped our recognition system and successfully motivated associates to increase production and decrease errors.
Selected to conduct a 6 week training class for temporary employees during our peak season. Cincinnati rates as the top among temporary associates across all sites nationally in quality.
Received a Star Award for playing a vital role in guiding consumers to become more actively engaged in their own health care decisions and for significant contributions outside of my job description.
Played a vital role in decreasing our DPMO’s (defects per million orders) by conducting continuous up-training and formulating individual improvement plans for associates.

09/28/2007-11/02/2009

Confidential

Cincinnati, OH

Item Entry/Failed Claims Technician

Read and input new prescriptions.
Promoted to item entry Subject Matter Expert to assist associates with problematic prescriptions.
Member of the Policies and Procedures committee to streamline current processes for better efficiency.
Member of the Dispensing Guideline committee to update current policies and procedures and update new pharmaceutical laws.
Cross trained associates in Failed Claims.
Acted as interim team lead while position was vacant and provided associates with day-to-day metrics.
Pharmacy Technician Certification Board (PTCB) certified since 2004.
Responsible for using problem solving skills to resolve claims that would not get paid by insurance for various reasons.

11/20/1997-12/29/2007 Confidential Connersville, IN and Cincinnati, OH

Pharmacy Techncian

Offered superior customer service to develop trust and confidence with our patients
Responsible for setting up new Medicare members with a plan to suite their lifestyle and maintenance medication needs
Trained new employees
Prepare compound medications for pharmacists to give them more time to counsel customers.
Developed a relationship with doctors and nurses alike to verify prescriptions and request refills for customers

Education