Project Delivery Specialist, Resume,

SUMMARY

Confidential, a motivated and energetic individual, has over six years of experience and functional knowledge in the field of Health and Human Services,
She has also been an active participant in many phases of the System Development Life Cycle within both the public and private sectors,
Confidential has experience working with clients and developers alike, and truly enjoys working with individuals from all walks of life,
She is a quick learner and willing to help wherever needed. Confidential is fluent in Microsoft Word,
PowerPoint and Excel. She possesses great communication skills, both verbal and written, as well as leadership, customer service and problem solving capabilities,

PROFESSIONAL EXPERIENCE

Project Delivery Specialist,

Confidential,

Responsibilities:

Work closely with senior managers, both State staff and contract staff to identify and solve a variety of problems,
Carry out thorough systems analysis to ensure the systems is responding properly to the fixes developers made prior to implementing builds,
Assist staff in their testing efforts by answering eligibility and functionality questions. Work closely with development team and User Acceptance Team (UAT) to address any concerns,
Ensure the integration environment is tested daily and provide the approval to promote the code,
Develop and execute testing conditions/scenarios for enhancements and change requests,
Provide for new employees and provide continued support to the team as a whole,
Documenting morning implementation calls and distributing minutes statewide,
Facilitate daily Production Support meeting for track leads,
Coordinate immediate releases to implement new code into production,
Prepare the bi - weekly Leadership Report,

Lead Quality Assurance Tester,

Confidential,

Responsibilities:

Promoted the successful implementation of ASPEN in various field offices throughout the state of New Mexico (including the pilot office),
Assisted field offices by addressing staff questions as well as troubleshooting and resolving issues within the system,
Served as an intermediary agent between the client and the Help Desk, escalating issues and tracking resolution progress,
Facilitated office wide meetings and regarding system information and business processes,
Established effective working relationships with office staff, members of management and other implementation staff members,
Developed and executed test scenarios, documenting the results,
Identified and reported application deficiencies,

User Acceptance Tester,

New Mexico Human Services Department,

Responsibilities:

Interviewed clients to determine eligibility for food, financial, medical, and energy assistance programs in accordance with federal and state regulations,
Gathered and analyzed information from various resources - including Child Support Enforcement Division, Department of Workforce Solutions, Motor Vehicle Division, and Social Security Administration as well as many private entities - to determine eligibility,
Remained current on the Title 8 Social Services policies and procedures found within the New Mexico Administrative Code,
Processed applications in a timely manner in accordance with federal and state regulations,
Participated in community outreach to inform the public about the LIHEAP program and gather applications,
Ensured that the Automated System Program and Eligibility Network (ASPEN) was fit for use in Income Support Divisions field offices across the state of New Mexico,
Used knowledge of policy and procedure to execute test scripts and identify system defects,
Documented system performance and suggested actions needed to improve or correct issues,
Worked closely with management members of the Child Support Enforcement Division to ensure information interfaced per design between systems,