QA Director Senior QA Manager

Talented and accomplished management professional with over 12 years' experience and proven ability to successfully manage Enterprise Quality Assurance and support service operation teams. Highly successful in building organization, creating vision and identifying opportunities. Able to build solid relationship with strategic partners as well as consensus across multiple organizational level. Resourceful leader demanding and delivering excellence in building strong teams and delivering consistent, high quality products while managing in house and Offshore QA groups.

AREA OF EXPERTISE:

SELECTED ACCOMPLISHMENTS

• Recognized for consistent success in developing enterprise-wide solutions, plans, and procedures to streamline IT and Business, improve processes, and enhance performance.
• Efficiently managed operational strategies and directed enterprise-wide implementation projects flawlessly while consistently delivering desired results and contributing to revenue producing activities.
• Produced substantial cost savings, optimized process, and successfully utilized technology and engineering solutions to maximize business efficiencies in a variety of intensely competitive industries.

PROFESSIONAL EXPERIENCE

Confidential

IT Program Manager ll: Performance, Automation, Production support, Enterprise Monitoring Tools Team

• Responsible for Performance, QA Automation, Production support, Enterprise Monitoring, and Tools Team. Manage a large team of on-shore and offshore resources to perform Sales Force Cloud migration day-to-day operation. Manage personnel, tools, and processes.
• Working closely with the Executive staff and CIO, was responsible for performing and supervising
• Five of the disparate teams also participated in the 'Product Quality' meetings, which included development managers and business stakeholders.
• Working with Development and Product Design team, was responsible to establish system test guidelines and Performance/Capacity test guidelines for effective quality assurance.
• Defined and implemented QA process to move the company from waterfall model to a more repeatable, predictable testing model in a cloud based environment.
• Planned and built the Enterprise Monitoring department from the scratch, including a state-of-the-art SalesForce monitoring and utilized Splunk for Big Data and Machine data analytics.
• Setup 24x7 proactive system monitoring, which resulted in 60 decrease of downtime.

Confidential

QA Manager: Automation / Performance

• Managed all day-to-day operation of the QA Onshore and Offshore Teams of 40 and 3 functional QA Managers.
• Established Automation and Performance testing team from the scratch. Including VDI's VMware based QA lab to reduce hardware and maintenance cost.
• Managed QA department budget of 1.75 million annually.
• Inherited three disparate cross-functional testing teams and through team building, cross training, and skills building, created a single team of QA professionals.
• Introduced and expanded the use of test management and test execution tools to improve tester efficiency, reliability, and repeatability.
• Introduced monitoring tools to QA Automation. In order to check Application bottlenecks.

• Managed all aspects of testing and quality assurance group for SAAS based ASPEN flagship applications.
• Planned and built the QA department from the scratch. Including VMware based QA lab to reduce hardware and maintenance cost.
• Established process improvements resulting from lessons learned and benefits surveys with focus on continual improvement and considerably reduced production related defects.
• Introduced Microsoft Team Foundation Server to Technology group. The technology group was able to accomplish all the tasks using one utility and QA department was able to save 300,000.00 on QA automation / Performance tools.
• Reduced QA test cycle and documented all testing processes to identify areas of improvements to reduce waste. Our test cycle was cut down by 45 and continued to deliver high quality products to our clients.
• Implemented QA document traceability matrix for SAS 70 type 2 audits.
• Reduced customer downtime by 3 hours during monthly maintenance window. This was accomplished by introducing TFS based automated scripts.
• Established department-wide standards for functional test coverage documents, QA cycle status reports, Stress/Load testing requirements and considerably reduced customer support calls due to improved testing process and coverage.

• Oversaw all day-to-day operation of the QA consulting division, coordinated all QA, performance requirement and build process activities.
• Established and managed an offshore QA team which provided services to multiple engineering organizations in the company and Implement off-shore testing model to support multiple automation projects utilizing HP Quick Test Pro and HP Load Runner.
• Designed and set up application monitoring systems to pro-actively alert proper staff of production problems.
• Formulated suggestions for defining, prioritizing, and completing projects on schedule and within budget.
• Established state-of-the-art QA testing lab to cut cost on the servers and Co-location power consumption by 30 .
• Conducted performance testing on all PoC applications, which include implementing HP diagnostic and HP Load Runner tool to improve performance/Capacity management of EMC Documentum.

Identified customer needs to understand expectations, translated into business requirements, and provided technical support during pre-beta and beta releases. Delegated tasks, scheduled staff, and communicated status to management and clients.

Managed all aspect of QA testing for B2B application based on Interwoven Content Management System and

Gentran EDI server

Confidential

Responsible for creating and managing automated testing process: new scripting requests, creation of the new scripts with parameterizations, extensive modification of existing scripts and scenarios, managing automation process for the BN.com web application, creating Sanity test script for a new releases and builds.

Confidential

QA Senior Web Tester

Lead a team of QA analysts on creating test plan and performing regression test. Effectively managed defect tracking process and other activities related to testing.

TECHNICAL SKILLS

Operating Systems: Windows server and workstations, Read Hat Enterprise Linux, UNIX, Linux Sues and others, Novel Netware

Web/App Servers: Apache, Tomcat, Web logic, Microsoft IIS and JBose

Search Servers: ENDECA, Verity Search engine

Applications Technology: .NET, C , XML, Ajax, ASP, FoxPro, VBScripts, AJAX, SOAP, REST, JAVA

Testing Tools / Management: Load Runner, HP QTP / HP Service Test, SOAP UI Pro, Quality Center, Microsoft Team Foundation 2005/2008, Silk Test, Silk Performer and Silk Radar

Test Data Management: IBM Optim

Network Tools: Cisco, NETSCALER 6/7, F5 BigIP

Application Monitoring: Splunk, CA Wily, Dynatrace, Optier, Keynote, and HP BSM Database: SQL 2000/2005/2008, Oracle 9i/10g/11g

Content Management: EMC Documentum, Microsoft CMS, Interwoven CMS, Dot Net Nuke DNN Mobile: Android, iOS

Other: MS Exchange Server, MAS 90, Site Catalyst, Cordiant True Sight