SUMMARY OF EXPERIENCE

• 8 years of diversified experience in Software Quality Assurance Testing.
• Full understanding of all phases of Software Development life cycle SDLC which includes Requirement Analysis, Design, Development, Testing, Deployment and Support.
• Involved in Manual and Automated testing of applications on Client - Server and Web based applications in Agile SDLC environment.
• Experience with QA Methodology and QA Validations to ensure the Quality Assurance Control.
• Clear understanding of business procedures and ability to work as an individual and as a part of a team and also can manage Teams.
• Extensive experience in Front End Testing, Integration, Functional, Validation, Regression, System Testing, User Acceptance Testing, Load Testing, Stress Testing, White Box, Black Box and Security Testing.
• Strong ability in Analyzing Business specs Develop comprehensive test Specs execute them.
• Created System Test Plans, defined Test Cases, developed and maintained test scripts as per the business specification for System, Functional, Smoke, Backend and Automated testing.
• Experience in Mobile App Testing for IOS, Android and RIM devices.
• Experience in using Automation tool like Test Director, QTP, and Load Runner, Win Runner in Client -Server, Web, Database and GUI based applications.
• Hands on experience in Web and Object Oriented Technologies.
• Extensive experience in executing SQL queries to perform backend testing and UNIX.
• Experience using SAP Business Objects/Crystal Reports 2008 to run the Reports.
• Created Adhoc reports, Weekly reports, and Monthly reports as per the client requirements.
• Proficient in using Test Director, Quality Center and Rational Clear Quest as a Defect Reporting and Tracking tool throughout the entire Defect Life Cycle.
• Ability to interact with Developers and Business analysts regarding testing status.
• Good working experience in RDBMS like Oracle 10g, SQL Server 2005/2008 and Windows 2000/NT/XP.
• Trained and mentored newly assigned testers.
• Possess excellent presentation, Interpersonal, written, Verbal communication skills and strong analytical, problem solving Skills.

TECHNICAL SKILLS

• Operating Systems: Win 95/98/2000/NT/XP Professional 2002, UNIX, MS-DOS
• Testing Tools: Test Director, Quality Center 10.0, QTP 10.0, Rational Robot, Rational XDE, Win Runner, Test Manager, Load Runner, Visual Basic 6.0 and Developer 2000, Rational Clear Quest, IOS v7.4.7.18., Android v2.3.3, RIM v7.4.7.18. Rational Clear Case, Rational Administrator, PVCS Tracker, SQL, Crystal Reports Objects
• Front End Tools: Visual Basic, ASP.NET, Java, IBM Web sphere, Visual
• Source Safe and Visual Studio.
• MS Office Suite: MS-Word, MS Excel, MS-Project, MS Visio, MS Outlook, MS
• Access, MSXML
• Data Bases: Oracle 10G, MS-SQLServer 2008, MS-Access 97 and DB2.

PROFESSIONAL EXPERIENCE

Confidential

Software QA Analyst

Intersections Inc. is a leading global provider of consumer and corporate identity risk management services. They partnerships with the Identity Theft Assistance Center ITAC and the Center for Applied Identity Management Research CAIMR provide a real benefit to our partners as we continue to identify trends, work closely with law enforcement and the financial community, and research and develop innovative solutions for our partners and their valuable customer base. Intersections' business solutions are designed to help companies proactively deliver a variety of innovative and flexible solutions including identity theft protection, data breach remediation, employee screening, and online brand protection. Our business solutions reduce corporate risk and enhance customer loyalty while also providing companies with additional revenue opportunities by offering these protection solutions to their customers.

Responsibilities:

• Involved in Complete SDLC of Application.
• Conducted and Involved in daily Scrum meeting or Daily Standup meetings.
• Created Testing documents like Requirement Traceability Matrix RTM, Detailed Test Case Specifications, Test Summary and Test Incident Report.
• Performed both Front End and Back End Testing.
• Executed Autosys jobs using Putty PuTTY is an SSH and telnet Client
• Involved in XML Data Verification and Validation.
• Analyzed Requirements and Design Documents, understood the UML and Database Model diagrams prepared using MS Visio Documented Test Cases for each major release Wrote Track-IT Release Document for Track-IT's
• Scheduled Test Case walkthrough or sent Test Cases for Review to the team and incorporated feedback and suggestions
• Coordinate complete migration of from .NET platform to IBM Web Sphere platform using Agile methodology following an iterative waterfall process
• Troubleshoot System Integration failure issues in Multi tier applications which includes Java, XML, Microsoft BizTalk Server, IBM Web sphere, backend databases including both Oracle 10g and MS SQL Server 2008
• Tested a mobile interface for Costco - Identity Guard members to access their
• primary account features through their mobile devices.
• Application tested for Apple, Android and Blackberry smartphones.
• Credit scores, summaries, positive and negative factors, message center messages,
• FAQs, Terms of Use and Privacy Policy through the mobile device
• Found defects and communicated to developer immediately and sent timely Test Case Design and Test Execution status updates to Manager
• Tested tools developed using VB and .dot net to support End of day processes.
• Executed Regression Tests by comparing .dat files from old and new builds in Smoke Environment
• Created User Acceptance Test Cases. Acted as a Lead person and managed complete UAT.
• Functional and Performance testing of enterprise applications supporting E-Commerce and Web Services
• Worked with Operation's team to resolve business requirement and data configuration issues and to generate test data for all the Product ID/Template Type ID combinations that were specified in the Requirements Document
• Communicated issues with Developers and DBA in a timely manner and Resolved application issues by applying steps suggested by developers / DBA
• Communicated across different teams about Test progress status and followed up regularly in case of any dependencies Thoroughly verified collaterals and communicated any issues to Doc1 and Fulfillment teams
• Database Testing Initiatives: Involved with Extensive Regression Testing of UI Applications and Database verification for SQL Server Upgrade, 64-bit Server Upgrades, Secure DB Phases and DB Split releases
• Executed all the preliminary steps from Customer record enrollment and processing till extraction for some of the projects
• Tested Reports Designed using Business Objects Enterprise
• Defects were Tracked, Reviewed, Analyzed and Compared using HP Quality Center
• Analyze the results of tests by creating reports.
• Thoroughly verified batch processes, and .DAT file output from extraction process, contents against the file layouts of each collateral and verified the subsequent print files
• Tested ADA Compliance on the websites.

Environment: QTP 10.0, Test Director 10.0, ASP.NET, Java, MKS Integrity, HP Quality Center 10.0, Windows 2008, SQL Server 2008, Oracle 10G, IBM WAS and MQ, XML, MS BizTalk, Data Sync, Visual Studios 2008, MS-Word, MS-Visio, MS-Excel, Internet Explorer 7.0., IOS v7.4.7.18., Android v2.3.3, RIM v7.4.7.18.

• Involved in testing the following applications.
• Call Center Management System or Customer Care Management System CCMS: is a Windows application used primarily by Customer Service to assist with customer calls. Call Auditing Tool provides the ability for the call center to monitor and audit recorded customer authorizations for new sales.
• Itac Case Management System ITAC: is a Windows application used primarily by ITAC Agents for placing Fraud Alerts with the Credit Bureaus.
• Series 4 5 Extraction Application assignments comprised of:
• Automated Customer Service Letters: Automated the processing of the highest volume manual customer service letters to reduce processing time and potential for error.
• ITAC Branded Products Phase 3: This project was to develop a new ITAC branded suite of products and to modify logic for Series 5
• Product Configuration Campaign Management PCCM: Workflow Application with business rules for creating new or modifying existing Products, Campaigns and Marketing ID's. In one of the releases, PCCM and the location of the validation codes database objects were updated to provide better reliability to PCCM users.
• Optima Direct: is a telemarketing company that will pitch the IISI Preferred Home Network PHN product to client's customers. Intersections Chantilly will enroll, bill, and fulfill these customers. The call center in Arlington Heights will be provided access to CCMS through terminal servers to support these customers.
• Fulfillment and Enrolling Routing for ADVC: Enrollments received for products that do not include credit or public record data do not require data pull authorization, but do require successful billing before vendor enrollment and fulfillment events occur.
• Address Return Mail: this project is to enhance the partner maintenance process by defining and applying business rules to partner updates in order to reduce return mail and prevent overwriting of valid/verified addresses. It Standardize address to confirm to Postal layout.
• Chase / CapOne: Involved in Client Projects. Tested CCMS, Adeptra and Identity Verification Pen testing for Chase project. Coordinated complete migration of from .NET platform to IBM Web Sphere platform using agile methodology following an iterative waterfall process.
• TU CAN: Involved in testing the Canadian Products for Notify Express Alerts.
• COSTCO: Involved in testing the mobile interface for Costco - Identity Guard members to access their primary account features through their mobile devices.
• AppScan: Involved in vulnerability Scan in QA process for Web development. Security testing in QA process is an essential component to implement application security in SDLC and identify critical vulnerabilities.
• Track It: Involved in testing multiple Web and Back-end track it's.

Confidential

QA Analyst

NCR has been chosen by the United States Postal Service USPS to furnish an optimal retail solution. NCR's Point of Service POS ONE hardware and software architecture represents the finest in Back Office and customer point-of service system. POS ONE system is an enormous endeavor spanning over 17,000 retail locations with as many as 40,000 end-users. Linked to a network of pre-existing USPS databases, each POS ONE terminal is designed to receive daily updates of both data and software, and/or operate as an autonomous, stand-alone unit when required.

Responsibilities:

• Analyzed Business System Requirements and Functional Design.
• Prepared Test Plans and Test Strategy based on SDLC.
• Prepared Test Cases and Test Scenarios according to the Functional design.
• Document Inspection and Test Case Review.
• Documenting all Test Plans, Strategies and Scenarios using Microsoft Visual Source Safe.
• Performed both Front End and Back End testing.
• SQL Queries are written and Executed for all the Projects.
• Created both Positive and Negative data to test different error messages generated when rule conditions fail.
• Involved in XML Data Verification and Validation.
• Executed Test Cases to test the functionality of the system.
• Automating and running the scripts for regression performance testing, using Win Runner.
• Created Training documents and procedures for different Functionalities of the Applications.
• Generated Regression Test Scripts.
• Tested back end testing using SQL Scripts.
• Worked as a team with co-workers, sending the daily status report to the manager.
• Worked with Developers and business and trained the business on Quality Center.
• Documenting and maintaining test results, reports and weekly status report.
• Error reporting and tracking using Test Director.
• Analyze the results of tests by creating reports.

Environment: Win runner 7.1, Test Director 5.0, Sybase, Windows NT, Visual Basic 6.0 Visual SourceSafe, MS-Word, MS-Excel, and Internet Explorer 5.0.