Support Analyst Resume Profile Newark - Hire IT People

Summary of qualifications

Windows 7 PC/Laptop Migration / Help Desk / Technical Analyst, XP to Win 7, technically versatile, able to mold to your needs. I have past field installation, troubleshooting repair, lead tech. I desire a 1 year contract or permanent position, related to Win 7 to Win 8, or Win XP to Win 7 Migration. Preferably on the build team.

Computer skills

Hardware
Servers ,Desktops ,Laptops ,Modems ,Network Cards, Motherboard ,CPU, HD, RAM, Switches, Routers, hubs Ethernet, processors, video cards LAN/WAN
Software
IBM DB2, Windows XP/2000/, Win7 32/64 bit Win8/, HP/Mercury Quick Test Pro, HP Quality Center, MS Office suite, Windows Server 2003/2008,MDT, SCCM, Symantec Ghost ,VPN Client,Citrix, VMware Virtual Center, Heat ,Remedy, Active Directory ,DNS,DHCP,TCP/IP, Active Directory, Share Point SMS 2003, SCCM 2007,ACT,MDT,

Experience

Windows 7 /Data Migration Technician

Confidential

Analyzed the method of transforming existing data into a format for the new environment and the loading of this data into other database structures.
Reviewed existing migration tools and providing recommendations for improving performance of the migration process.
Providing necessary change and support documentation

Tech Support Analyst

Confidential

Migrated existing AstraZeneca Vista users to Windows 7 via SCCM. Packaged and deployed 2,000 unattended application installations.
Resolved Microsoft Office Communicator issues. Provided user support and training via Cisco Any Connect VPN remote access
Deployed and imaged both new and used PC's via Windows Deployment Services WDS .
Worked with end-users to troubleshoot problems with packaged applications
Resolved PC software and hardware issues communicated through HEAT helpdesk tickets.

Win7 Deployment/IT Administration

Confidential

Migrated existing Christiana Care XP users to Windows 7 via SCCM.
Deployed and imaged both new and used PC's via Windows Deployment Services WDS .
Packaged and deployed 2,000 unattended application installations.
Supported HP products by receiving tickets from help desk via Heat software and responding to simple to complex customer issues.
Break fix repairs and Asset auditing Troubleshoot and resolve all hardware and software problems
Successfully trained over 500employees and managers to use new operating systems and software.
EasyTech Expert 08/13 06/13

Confidential

Administered customer service and sales skills to answer questions about products and services offered at Staples.
Break fix repairs including: Trouble shooting, hardware, software .network upgrades, virus/spyware removal, system restoration, software installation .Knowledge of motherboards and circuit designs. Reimaging of OS on to desktop and laptops.
Laptop Repair consists of LCD removal Motherboard installation, RAM and Hard drive, upgrades, Data Recovery, PC Optimization, System Restoration. Onsite installs of peripheral devices

Quality Assurance Win7/IE 8 Upgrade

Confidential

Performed software testing responsibilities for vendors which including the writing and execution of test scripts to perform specific types of testing, as required by the vendor
Attended daily and weekly scrum meetings with other members of the team to e
Ensure the quality of the work output meets the vendor's standards and needs.
Worked closely with off-site developers, test leads, and other testers, to raise and resolve defects found while performing testing.
SCRUM meetings with Development teams to clarify requirements, Application testing status and to provide bug report status updates.

Set Top Box Repair Logistics

03/10 02/12

Confidential

Soldering ranging from: drag solder, surface, surface mount soldering through hole SMT, SMD, SONIC
Removed and replaced defective components and parts such as conductors, resistors, semiconductors, and integrated circuits, using soldering irons, BGA Machine, wire cutters, and hand tools
As a Team leader I assisted my supervisor in getting inventory. I provided work to other employees using managed inventory threw OLP On-Line Provisioning .We used ETOS to Track the progress of orders via the web and to manage inventory on-line.

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Support Analyst Resume Profile

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