SUMMARY

• Over 10 years of professional experience in software development and quality assurance including those following Agile methodologies
• Extensive experience in manual and automated testing for web based and client/server applications on several platforms, using Mercury Tools Quick Test Professional, WinRunner, LoadRunner, Mercury Quality Center /TestDirector , Quest TOAD for Oracle 10g, 11g , Clear Quest, Selenium, FitNesse, Service Test and eXT
• Experience in creating test strategy, test plan, both manual and automation test scripts and test data.
• Hands on experience of RUP methodologies and proficient in using Rational tools such as Rational Clear Quest, Rational Clear Case, Requisite Pro, Rational Robot and Rational Test Manager
• Experience in writing and executing manual and automation test scripts.
• Web service testing, C white box testing, VB Scripting and SQL language skills
• Experience in back-end, UI and web service testing

SKILLS

• Languages HTML, XML including WSDL , C, COBOL, Visual Basic, Java
• and SQL
• Database and tools Oracle 8i/9i/10g/11g, DB2, SQL Server 2000, Query Analyzer, Toad, SQuirrel, SQL Developer
• CRM Applications PeopleSoft
• Operating Systems DOS, Windows 98/2000/XP/7, Windows NT, UNIX,
• Tools/Technologies MS Office, Lotus Notes, Access, Front Page, Visio, TIBCO Suite, ETL Informatica , MDM Master Data Mart , Oracle Business Intelligence OBIEE
• Testing Tools Quick Test Pro, SOAP UI, WinRunner, LoadRunner, Quality Center, VersionOne, Remedy , Jira, Bugzilla
• Third-Party tool eXT Extreme Testing Open source: FIT Functional Integration Testing , MSP servicing platform from LPS for Mortgage
• Internet Technologies J2EE, Messaging services JMS , MS Exchange Server mail/ messaging system
• Scripting Languages JavaScript, VBScript

EXPERIENCE:

Confidential

QA Lead

Responsibilities

• Worked both as hands-on QA Analyst and Test Lead for two projects involving Oracle Business Intelligence OBIEE and ETL processes using Informatica
• Performed extensive data validation between source tables in the Master Data Mart MDM in DB2 and target tables in the OBI ANSWERS
• Performed thorough testing of UI against business requirements stories and requirements gathered via direct communication with Business Users
• Reported defects, tracked their progression/resolution using VersionOne and JIRA
• Coordinated and managed all test efforts including effort estimations, test plan and test strategy and defect workflow
• Recommended to Business Users on enhancements of the quality, readability and performance of the applications

Environment: Oracle 10g, DB2, Oracle Business Intelligence OBIEE , ETL Informatica

Testing tools: Squirrel for DB2 , SQL Developer, SharePoint, EXCEL, VersionOne, JIRA

Confidential

Senior QA Analyst

Responsibilities

• Worked extensively on back-end testing for validation of data against Oracle DB via SQL queries using TOAD
• Worked extensively on the validation of UI against business requirements and use cases
• Reported defects, tracked their progression/resolution using Clear Quest iCART
• Created test cases in Quality Center 10.0 and mapped them against the use cases and business requirements
• Executed test cases from QC and tracked their status and provided status defect report during defect triage
• Reviewed Business requirement and use cases and provided feedback to Business
• Internally reviewed test cases created by other team members and provided feedback
• Prepared list of recommendations for enhancement on the application not covered by business requirement
• Performed impact analysis of changes in upstream systems on the RiskNet application and prepared checklist of items to consider before testing

Environment: J2EE, Oracle 11g, Java swing application

Testing tools: Toad for Oracle, SharePoint, SQL queries, EXCEL, Quality Center 10.0 , Clear Case, Clear Quest

Confidential

QA Manager/Project QA Lead

Responsibilities

• Worked as the QA Manager for the Post Call Survey Project responsible for managing all QA deliverables including creation of test plan, sizing, document management, Q-Gate Approvals and Operational Readiness Review ORR
• Created test plan QA project plan, created and organized required documents for approval for Management for Go/No Go for the IVR project Post Call Survey
• Created exhaustive positive and negative test scenarios and test cases for IVR project: Post Call Survey and executed them manually and via automation using SOAP-UI
• Uploaded business requirements, test requirements and test cases to Quality Center and mapped them to each other
• Created defect workflow to be followed for defect resolution
• Reported and managed defects via Quality Center.
• Executed prepaid account transactions against billing via web services calls before call routing to IVR survey.
• Supported UAT for the IVR project via providing required documents for UAT
• Has served as the sole point of contact for QA to the upper management for the entire project
• Worked as the Project Test Lead for a different project called ITII Data Center Migration where the current Amtrak data center is being relocated and distributed to multiple geographic locations
• Created test plans for testing the dependent applications that are affected by the data center move
• Worked with multiple project teams to prepare configuration checklist to be followed during testing of each application prior to migration
• Reviewed test cases prepared by the project QA teams for dependent applications and provided feedback for testing pre- and post-migration
• Ensured all project teams have baselined the results of test cases prior to migration so that the test results for same test cases executed after migration can be compared with
• Provided QA sign-off on the test requirements/test cases before upload to the Quality Center
• Ensured the project QA teams have baselined the performance of each interface prior to migration to evaluate the performance of the same interface after migration.

Confidential

QA Lead

Responsibilities

• Worked as the Offshore/onsite coordinator and is solely responsible for all the work performed from offshore
• Reviewed business requirements, technical specifications and created test scenarios and test cases
• Provided KT to the offshore team on the business requirements and tech specs
• Developed test plans, test cases, test scripts for about 15 web services
• Reviewed test cases created from offshore and provided feedback
• Performed smoke tests on multiple web services and validated results in both DB2 and Oracle databases
• Performed system tests and regression tests on multiple web services and validated results in both DB2 and Oracle databases
• Created QA project planning/ resource allocation/coordinate production testing and deployment support
• Prepared daily status reports and provided them to the Project team
• Executed test cases and bug fixes using SOAP UI in multiple environments TEST, INTEGRATION, STRESS and PILOT PROD
• Performed hands-on backend testing for data validation using Command Editor in DB2 and SQL Developer for Oracle databases
• Provided test effort estimates, performed sizing and resource allocation for the entire QA testing efforts for each environment
• Logged and managed defects using Bug Tracker

Environment: J2EE, Mainframe, DB2, Oracle 11g, TIBCO

Testing tools: SOAP UI, Command Editor for DB2, Oracle SQL Developer, SnagIt, WIKI, Bug Tracker, TIBCO Designer, CLE server log, WinSCP

Confidential

QA Lead

Responsibilities

• Reviewed business requirements, technical specifications and project plans and provided feedback
• Created QA project planning/ resource allocation/coordinate production testing and deployment support
• Coordinate scrum, release committee meetings, defect triage for defect tracking and defect management, root cause analysis and speedy resolution
• Developed test plans, test cases, test scripts for three separate applications in each release
• Performed hands-on backend testing in Unix environment using shell and perl scripting to automate selenium framework
• Maintained automation scripts using Silk Test
• Provided test effort estimates, performed sizing and resource allocation for the entire QA testing efforts for each release
• Analyzed performance test results, worked with Business, IT and Performance testing team and recommended base-lining the scripts and suggested further enhancements
• Coordinated the automate batch scheduler testing in Feet environment for overnight legal PDF for financial transaction validation
• Interfaced with the Web Assist team to report compatibility issues for the Customer Support Center
• Performed automation testing using QTP 9.2 and coordinate with the dev team for immediate hot fixes
• Coordinated and streamlined the testing methodology with CMM for Oracle 10g to Oracle 11g upgrade for 7 financial applications.
• Administered Quality center and review manual scripts uploaded in the quality center.
• Coordinated all testing and UAT testing to satisfy clients needs and give recommendation for Offshore modeling
• Exercise CMM to implement standards for base line manual to automation testing.
• Attend business meeting to gather test requirement and create master test planning for onshore and off shore team.

Environment: .Net, DB2, AS/400, Web Focus, PL/SQL, QTP, HML, JAVA, UNIX, WebSphere, Windows NT Financial transaction

Testing tools: FIT, eXT, WIKI, LOTUS NOTES, EXCEL, Quality center, UNIX, PL/SQL, Selenium, Automated Batch scheduler

Confidential

QA Lead Level

Responsibilities

• Sole QA Lead to represent the Quality Services QS team for Integrated Loan Sales Platform ILSP in Capital One
• Responsible to ensure that the organizational standards and practices for QA are followed by the multiple vendors for delivery Cognizant, Wipro and Infosys
• Recommended improvements in QA processes
• Participate in all daily stand ups and report progress, Sprint planning, mid-sprint check-in, Retrospective and sprint review
• Responsible for preparing reports on accomplishments in QA areas for each sprint and presenting them to Business
• Prepared checklist that needs to be followed while writing stories , tasks and action plans as followed in Agile methodology.
• Tested core MSP functionalities from LSP servicing platform to verify/validate the loan servicing needs of different portfolio sizes
• Created/executed test cases for the e-Messaging Team for inbound and outbound SMPT customer/agent E-mails, scheduled delivery, service escalation, spam blocking via Iron Gate , automatic customer notification etc via MS Exchange Server
• Analyzed and reported defects via QC.
• Responsible for providing weekly status reports on defects and defect matrices to the management.
• Coordinated the system integration team SIT on the status of test execution, raising issues and road blocks and following up on the resolution of defects
• Created positive and negative test scenarios, reviewed them with teams, assisted testers in writing test cases, reviewed test cases and uploaded them in Quality Center
• Created automation test scripts using FitNesse, Soap UI and Service Test and executed test cases for strategic validation
• Executed strategically sampled test cases prepared by vendor teams, validated test results, reported defects, reviewed defects with business before final sign-off of deliverables
• Performed gap analysis, critical path analysis
• Developed automation test scripts for functional and regression testing of the application using QTP.

Environment: J2EE/Java, DB2, UNIX,, J2EE, TOAD for Oracle 10g, Windows XP, SQL, Source Safe Version Control

Testing Tools: FitNesse, Wiki, QTP, SOAP UI, Service Test, Quality Center,

Confidential

Project Name: Digital to Analog DTA Converter shipment

QA Lead

Responsibilities:

• Worked as the QA Lead on the project and was responsible for handling a team of 12 members.
• Involved in the project from the beginning of the software development life cycle, including requirements gathering
• Created automation script using FitNesse and used version control Tortoise SVN Subversion
• Extensively performed web service testing using SOAP UI
• Participated in all the daily Scrums and provided feedback on story writing as followed in Agile methodology.
• Provided feedback on the business requirement document BRD to improve on clarity of testable pieces of IVR development.
• Created and executed extensive test validations on account status, recent transactions, order status, address change and other transactions on prepaid and postpaid accounts.
• Wrote test strategy and test plan for the back end data access system or DAS testing.
• Performed Load testing for volume ,capacity and messaging system in MQ series
• Presented demo as the QA Lead showing the progress made in embedded testing from the IVR team as part of the Agile methodology.
• Prepared list of test accounts CSG and DDP billing systems needed for testing and their required characteristics.
• Accessed the newly created test accounts and verified that meet the test case requirements.
• Resolved defects using Quality Center.
• Wrote test scenarios and test cases for IVR which were reviewed by the business and the upper management.
• Uploaded and continuously maintained the test cases via Quality Center QC until the test execution started.
• Executed test cases via SOAP UI and service test for testing of new web services and pair-wise testing of interaction between new and existing web services.
• Analyzed and reported defects via QC.
• Responsible for providing weekly status reports on defects and defect matrices to the management.
• Coordinated the system integration team SIT on the status of test execution, raising issues and road blocks and following up on the resolution of defects.
• Participated in the hiring process and interviewed new team members.
• Participated in bi-weekly meeting on development of conceptual design documents for IVR with tech leads.
• Executed SQL and PL/SQL queries on the Oracle database.
• Participated in strategy meeting and periodical business meeting.
• Performed gap analysis, critical path analysis and developed rainy and sunny days test scenarios.
• Developed automation test scripts for functional and regression testing of the application using QTP.
• Issued, tracked and maintained trouble tickets to bugs.
• Performed data-driven testing, text output values by using global and local spreadsheets in QTP for testing multiple data.

Environment: Amdocs, CSG, QTP, Comtrac CSG and ACSR DDP UNIX, Java, J2EE,, Windows XP, SQL,

Testing Tools: SOAP UI, Service Test, Quality Center, QTP, TOAD for Oracle 10g, Tortoise Subversion SVN

Confidential

Lead QA Analyst

Responsibilities

• Reviewed and provided feedback on the technical spec, test strategy
• Scheduled development
• Coordinated with multi functional teams to understand and define business logic around the provisioning processes.
• Created manual test scripts in Quality Center and executed them in both DEV and QA environments via SOAP UI and QTP regression
• Created automaton test scripts using FitNesse and Soap UI
• Performed extensive web service testing
• Used UNIX Shell scripts to extract data from files and then used these files to run tests on applications.
• Team management and project organization.
• Was solely responsible for defect management
• Developed scripts using PL/SQL, Oracle to accomplish data conversion objectives spanning multiple functional departments revised operational methodology analyzed and documented process and project requirements.
• Created test scripts to verify that the UI mock-ups and live GUI's follow the business and technical requirements
• Resolved defects using Quality Center.
• Created test scripts to verify that the five different web services that were developed in house follow the business and technical specifications
• Created extensive suite of test data and used them for verification of request and response parameters for each of five web services
• Reported defects and monitored the resolutions and retesting of defects
• Created weekly comprehensive report on the progress, issues and road blocks to the management and provide feedback on the system performances.
• Executed automated scripts using LoadRunner, employing performance, stress and benchmarking methodologies in evaluating different hardware.
• Tested each of five WSDL's corresponding to each web services to verify their compliance with the corresponding tech specs.

Environment: J2EE, UNIX, Oracle 10g

Testing tools: QTP, Quality Center, SQL, SOAP-UI, UNIX, Excel, Group Wise, NOVEL

Confidential

Lead QA Analyst

Responsibilities

• Coordinated all aspects of the quality assurance analysis efforts as an Embedded QA Analyst as part of integrated systems and product and vendor team.
• Participated in daily stand-ups , weekly status meetings and demo sessions on the progress of QA activities in each iteration for all the releases following Agile methodology
• Extensively created FitNesse scripts to be run via automatic and scheduled builds on a daily basis
• Demonstrated and taught new team members on performing software testing and bug reporting using FIT scripts, Wiki and Lotus Notes.
• Provided status reporting and on-the-spot issue management.
• Created SQL/UNIX scripts for backend testing.
• Tested some key functionality by manipulating voting files on UNIX box.
• Wrote automated test scripts for regression testing using Quick Test Pro.
• Used Quick Test Pro's Object Spy to view the property of an object.
• Acted as the on boarding coordinator to ensure the delivery of logistics and preparedness of the new members on time on the project.
• Acted as the meetings coordinator to prepare meeting agendas, sent invites, organized and prepared meeting minutes to address important issues faced by the consultants and their resolutions.
• Reviewed business requirement documents along with business analysts in order to provide feedback on the feasibility and testability of each aspects of development and QA analyses involved.
• Worked both as embedded tester and release tester in order to perform end-to-end testing.
• Refactored existing scripts based on ongoing developments and monitored the build compilation performance an activity called script maintenance and build monitoring .
• Responsible for both current and regression testing involving passage of FIT scripts following the builds: Dev DevFIT Integration Prodcan Model Office system testing.
• Converted FIT scripts to a different set of scripts using an in-house automated testing tool, called eXT extreme testing .
• Built test plans, test strategies and test scenarios and executed test cases using FIT scripts following agile methodology.
• Performed exhaustive release testing including end-to-end execution of test cases.
• Coordinated testing efforts to execute extensive testing of transactions that involve several external teams that are fed in real time e.g., CDMS, ProBill as well as downstream subscribers.
• Extensively created policies from the quoting platform to include test data, plans, scenarios and specific test cases for both regression and system testing.
• Performed black box testing involving requirements set up and review of test plans.
• Involved in developing a comprehensive system test plan and created test cases.
• Performed data-driven testing with different sets of data.
• Configured test environment for specific test cases, created test data and executed automated or manual tests, documented results and updated defect tracking systems.

Environment: .Net, DB2, AS/400, Web Focus, PL/SQL, QTP, HML, JAVA, UNIX, WebSphere, Windows NT.

Testing tools: FIT, eXT, WIKI, LOTUS NOTES, EXCEL

Confidential

Project Name: Health Plus Advantage Sr. QA Analyst

Responsibilities

• Prepared detailed Test Plans developing test conditions and manual/automated Test Scripts for various front and back-end functions and applications
• Recorded and tracked software defects through Mercury Quality Center/IBM Rational Tool
• Provided proactive daily status of issues and progress made during test execution and general application testing
• Attended regular business and developer meetings to gather testing requirements as well as to articulate current testing issues/concerns
• Performed functional, Integration, and System testing.
• Interacted with developers and product/business analysts on a daily basis to communicate testing strategy/status
• Administered monitored the recording of all defects for project assigned
• Identified outstanding high defects that have not been addressed by the project team.
• Provided regular testing updates to Manager of Quality Control group. Identify issues and concerns that could potentially inhibit an application's release.
• Continually innovate and create new ideas procedures for the Quality Control team.
• Develop a basic understanding of the architecture and design for all applications tested within team
• A sense of accountability for all project work assigned to the individual and team.
• Ability to work independently and adapt to an ever-changing environment
• Responsible for performing Unit, regression, performance, volume, stress, and system testing and Back End testing on software that was designed for developing and monitoring vendor information, payments, receivables and inventory data
• Assisted in developing test plans and analyzed, defined, designed and constructed test data in Integration Test Region.
• Tested Client/Server Application using Load Runner for Business Rules and worked with 450 Vusers to test the application.
• Created automation test cases and scripts and performed data driven testing using WinRunner

Environment: Visual Basic, Oracle, ActiveX, EDI, XML, SQL, CITRIX

Confidential

Sr. QA Analyst

Responsibilities

• Gained knowledge on various retail banking applications internet banking - online, check deposit, ACH transactions, web portal, ACE call center application .
• Planned and coordinated with project team IB, web portal, ACE, mortgage application on QA activities.
• Defined QA process/methodology across B2C and mainframe application.
• Defined methodology for white box, integration, functional black box , regression, end-to-end, stress and load testing.
• Prepared test plan for integration, functional, regression, UAT, load testing for internet banking and web portal applications.
• Defined defect management process using TestDirector.
• Defined build release notes, test certification reports.
• Planned, organized and monitored work schedules among team members.
• Based on the release schedules plan out test activities among the project team.
• Defined ODC model for QA execution prepared KAP/EPD docs .
• Coordinated with ODC team on QA activities.
• Captured daily work progress and generated weekly status report.

Environment: UNIX, J2EE, Oracle, DB2

Testing Tools: MS Visio, MS Office, MS Project, Quality Center, Quick Test Pro.

Confidential

QA Analyst

Responsibilities

• Participated in requirements planning and gathering.
• Performed module testing for Java based JSP, J2EE, XML parameter web based performance testing for MQ Adapter, topics, service aggregator.
• Test validation included SQL verification, troubleshooting and debugging.
• Tracked, detected and reported bugs using TestDirector.
• Interacted with developers to report software bugs and re-tested the fixed issues.
• Involved in meetings and walkthroughs.
• Created SQL/ UNIX scripts for backend testing.
• Automated manual test scripts using TestDirector.
• Performed extensive data driven testing manually by pulling data from Excel sheet and database.

Environment: .Net, Oracle, J2EE, Business Works, Ab-Initio, TIBCO, AIX server, Bugzilla

Confidential

Quality Analyst

Responsibilities

• Executed different phase's scripts to perform the automation testing using WinRunner.
• Wrote user-defined functions using WinRunner that were used as global functions
• Performed different automated testing throughout the application.
• Developed test cases and scripts in LoadRunner for load, stress and performance testing of the application by creating virtual users.
• Recorded test scripts using VuGen in LoadRunner.
• Led the construction of the original data warehouse infrastructure sub-system using Korn shell and T-SQL scripts prior to using Informatica and Autosys. Rolled out Business Objects for OLAP and coordinated the user-training for two departments.
• Converted all compliance reports in PowerBuilder to Business Objects. Developed a comprehensive scope and schedule of deliverables.
• Created SQL/ UNIX scripts for backend testing.
• Published a comprehensive document that detailed the data warehouse methodology, project plan, technical and functional architecture - source systems, staging, ODS and DSS/data marts data acquisition and propagation methods, table definitions, mapping and transformation rules, LDM, PDM, 3NF ODS schema, star schemas , metadata, job management, schedule and event timelines and infrastructure.

Environment: Java, .Net, ASP, ActiveX Controls. Oracle, SAP

Confidential

QA Analyst

Responsibilities

• Completed performance and security reviews using LoadRunner.
• Identified performance issues with the application and the integrated external procurement system from an outside vendor.
• Provided recommendations to the application owner on steps to meet performance goals. Load and stress tested a clustered Business Object's Web Intelligence deployment IIS, Oracle, Sybase, Windows and Solaris UNIX .
• Functional testing performed for policy management claim management, accounting and billing module using the AS/400 and legacy mainframe environment.
• Determined the scalability of the clustered configuration and benchmarked the cluster's performance under load.
• Performed testing in functional expertise for finance modules such as GL, FA, AP, PA, AR, CM
• Tested end-to-end integration of Oracle financial applications for improvement of project from assessment to production.
• Supported as a functional analyst/subject matter expert for financial and billing transaction.
• Executed test cases of data migration for fixed asset, general ledger and accounts payable.

Environment: Oracle, J2EE, AS/400, WinRunner, LoadRunner, QTP, TestDirector, ASP, DB2, .Net and UNIX